I went into the emergency room, due to an asthma attack…read more The staff was amazing, caring, compassionate and professional. I'd like to acknowledge, Dr Brehnam Curry, Nurse Jeremy, and Respiratory Therapist Micky. For going above and beyond their call of duty. To help improve my breathing situation as quickly as possible. Sincerely Cecilia

Review is for el camino health specifically: i made a virtual appointment with my PCP that iv been…read moreseeing for over 10 years. I now live in another part of california so i opted in for a virtual visit. (i have been in the ER 6 times this past year). I unexpectedly got called into work to take a trip to chicago. I wanted the appointment changed due to me working 24/7 while on these work trips, but if they absolutely could not change it, then i would take it from chicago, not an issue. The lady starts yelling at me over the phone telling me the call is recorded and that I am not allowed to take the call from chicago (while i reside in ca). I thought this was really unprofessional. She told me next availability is 4 months from today. She also told me they TRACK WHERE I AM DURING THESE VIDEO VISITS. I thought this was so inappropriate. Isn't this a VIOLATION of my privacy??? She then transferred me to my doctors office. My doctor told me she can see me on Thursday with no issues while I take the call before my work trip.

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

It feels odd to write, but our family had a positive experience going to the ER. Our son had a…read moresport injury and we were able to be treated literally just a few minutes after arriving. I was absolutely floored at the efficiency (I've been to ERs where the wait is hours). To be fair, we arrived on a Sunday afternoon so maybe things were a bit slower? All of the staff were very friendly, kind, and attentive. They went out of their way to ensure we were cared for and received proper care. So why the one star off? Our son's splint was put on a little too tight which involved some discomfort and required us to go back a second time to have it readjusted. That situation wasn't ideal but thepediatric staff member met us at the entrance to immediately escort us in for re-treatment. I totally understand these things happen. If we ever need emergency services in the future, this is the place we'd go.

We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

Let's just start off w DNT COME HERE ull b sitting here for over 3hrs and when u ask for an…read moreestimated time they give u attitude and tell u sorry that they can't provide that nor can they provide w water if ur getting seen no matter how long u been sitting here i came in w high blood pressure n gonna leave w high blood pressure idk what kinda help this is but this place need to b shut down not even Kiser is like this the only good experience i had here was w security who actually tend more then the other staff one thing dctrs good at is making sure u leave when u get discharged on top of that dnt look like they clean the waiting room like there supposed to nor does it look like staff washed there hands like there supposed. To litterly seen em take off dirty gloves n put new ones on

To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

Horrible experience here. I went in last night for a car accident (passenger v car) and I was in…read moresevere pain and my leg bleeding and unable to walk properly. All they did was give me Tylenol and an ice pack, and sat me in the lobby. No clean up on the wound or nothing, my husband and father had to literally tell the staff to get something to cover it and even then the staff was so slow and unwilling to help. Ended Up leaving after x rays because I had already been there 3 hours and no updates or help that was asked for. HIGHLY DONT recommend this hospital if you want proper care.

I was here to care for my dad. The nurse in the front said to wait 15 minutes because it might take…read morean ambulance to get to the hospital and admit him. A male nurse checked on me and I waited 20 minutes. I got ushered in but a nurse who got me left me to my own. So I had to get a nurse nearby to take me to my dad. But the nurse wanted my dad's insurance mumble jumble. I kind of wish they let me see my dad first then take care of the insurance conversation later. This place is a huge improvement 15 years ago. The nurse I got was very nonchalant with us but would switch up his attitude with his coworker. I just thought he probably had a long shift. It only get three stars from a two from 15 years ago. I would've given a 4 but the insurance thing got me feeling a type of way. At least in other hospitals they let you see your loved ones first.

This billing experience was incredibly damn frustrating. Getting hit with separate bills for the…read morehospital and the ER physician after an emergency felt really unfair and confusing. Even with insurance, the out-of-pocket costs were overwhelming because of my high deductible. The medical care itself was fine, but the billing process needs major improvement. Patients deserve clearer explanations about what they'll be charged and why they're receiving multiple bills. I hope they make the process more transparent so others don't have the same experience. Thank god for financial assistance! If you guys are hit with multiple medical bills there is help. You just need proof of income, paystubs, and keep your receipts, copayments, medications that you pay from pharmacy. Keep everything that you visited for your doctor to specialist visit. This will save your money spending. I had over 3,000 dollars of medical bills. I have 0 debts because of my low income. I don't get why we as the people get injured, shot, or whatever things that happen in life. It's like our lives depends on it. This medical system is so completely corrupt. If the medical bills people or whoever in charge is reading this, I don't know how you guys sleep at night while other people like us are struggling to make living to survive. I f##king hate the medical system.

I entered the medical facilities for an emergency and the services that I received at every level…read morewas highly professional and I received quality care from all of the staff at every level. The treatment that I received was humanely provided. I was impressed with the diversity of staff members who showed a high level of compassion and professionalism.

I went to the ER with a severe headache and uncontrollable vomiting. I had a brain aneurysm! But I…read morewas sent home with an ear infection and a throat infection. I don't know how that hospital is still open for business!

I was camping in the Watsonville area when I suddenly developed severe pain and needed to go to the…read moreemergency room. Since I live about two hours away, I had never been to this hospital before and didn't know what to expect. From the moment I arrived, I had an excellent experience. I waited less than five minutes in the waiting room before being seen. Every single person I interacted with was kind, compassionate, and professional. Most importantly, they took my pain and concerns seriously and made me feel heard and cared for during a very stressful situation. I've unfortunately had to visit hospitals before, and I can honestly say this was the best hospital experience I've ever had. Everyone treated me with respect, showed genuine concern, and provided excellent care. I am incredibly grateful to the doctors, nurses, and staff who helped me that day. Thank you to everyone at Watsonville Community Hospital for your kindness and dedication. You made a difficult experience much easier, and I truly appreciate the care I received.

I would like to say thank you so much for the wonderful, loving care you provided for me while I…read morewas there briefly recently. And Derek (not sure how to spell your name), I want to thank you most of all for going so out of your way to make sure that there was a good, safe place for me to go to!

Do not schedule an appointment with Dr. Sarah Flores here! I usually love Sutter maternity, but…read morethis experience was terrible. I was 14 minutes late to my appointment due to an accident on Highway 1 and she refused to take me... I asked if there are anyone else that could possibly take me; that it was an appointment that should take less than 10 minutes and they said no.. I have waited several times for my appointment, but the one time I am a little late. This doctor rejected me... This has never happened before so I feel bad giving it a one star, but I am floored because I was in traffic for almost 2 hours and they couldn't make this one exception... Highly disappointing!

Im not sure why this place has bad customers services my wife comes in with an appointment and we…read morestill have to wait 30 to 45 minutes and today we showed up 15 minutes late due to an accident on the road and they could not see my wife dont think this is right for them to cancel our appointment but they can make us wait for 45minutez when we should up on time.

I recently had to pay a visit to the Emergency Department at El Camino. I have been to this ER many…read moretimes as well as being a patient in the main hospital for surgeries and the recovery that follows. I have always experienced excellent care here. I have an auto immune disease that sometimes causes my inflammatory markers to skyrocket and this will cause me so much pain, beyond what I can control at home. That's exactly what happened last week. I knew I was in trouble and needed to get to the ER fast. My husband got us there quickly and I checked in. I was taken to the triage area for my vitals. Luckily I'm in their system. And most of my Doctors are connected with El Camino because they are a part of Sutter Health. So the hospital knows my health history. The waiting area was packed with sick people. I'm thinking, this is going to be a long and painful wait. I was called back to see the Dr. within a few minutes, which was surprisingly quick. They got me a wheelchair and took me back. All of my joints were hurting so bad that it hurt to walk. I explained everything to Dr. Tsai. I appreciated that he listened to me and took the time to ask important questions. I told him I was supposed to get labs done tomorrow for my metabolic panel because I wasn't feeling well and I told him that the way I was feeling probably meant my inflammatory markers, ESR and C-reactive protein were probably very high. He told me he would order all those tests immediately and start me off with pain pills first and then progress to stronger IV meds if the pills didn't work. I also mentioned to him that the new medication that I have been taking for this problem has not been working very well and my rheumatologist was trying to get prior authorization to increase the dose of that new medication. That's why my pain had gotten out of hand. I was sent back to the waiting area, again, to wait to get my labs done. I was again called back within a few minutes. I was taken back for the bloodwork. Then taken to a private patient room, where I could lay down in a bed and get my IV started. I met the nurses that would be taking care of me. I let them know that it's hard finding my veins. I appreciated that the nurse believed me and got a vein finder to help with finding a vein. She was able to find one that was deeper, in my arm, but it was a good vein. She got the IV started. Her patience with getting my IV started was awesome. A lot of times nurses don't believe me when I tell them I'm a hard stick. She was wonderful and did an amazing job with my IV. Since the pills didn't work for my pain, we moved on to stronger IV pain medication. I was also felling nauseated from the pain. They didn't hesitate to give me nausea medication, right away. As it turned out, my inflammatory markers were extraordinarily high. They gave me the best pain management over the next several hours and didn't discharge me until my pain was under control and I was more relaxed and calm. Pain like that is horrible. I want to give a huge thank you to Dr. Tsai and nurses for listening to me and my pain concerns and doing everything they could to stabilize me. I have followed up with my doctors and am on a new medication regimen to help with the inflammation. I am finally feeling better. The medical team here, treated me with respect and dignity. Everyone was very professional and kind. I am grateful to the medical team that took care of me that day. Thank you to Dr. Tsai and the nurses that all worked collaboratively, to get me feeling better.

The first thing I was asked for was a credit card before could even see a doctor. Very disappointed.read more

My Mom had a procedure here early in the morning. It was easy to find parking because it was early,…read moreright outside the hospital. They are organized and check you in efficiently. There is a cafeteria and the cook was making a full breakfast. The waiting area has a screen where you can check on the status of the patient. All of the staff was friendly, competent and eased my Mom's anxiety. Very good beside manner. I received a call when my Mom was done and they led me to the room where she was staying. The nurse was pleasant and then told me to pull up the car so that they could wheel her out. It was easy to pull up the car to the green curb and then we were off. A long day but my Mom felt she was well taken care of through the entire process.

I brought a friend to the emergency room due to severe abdominal pain. Upon arrival, my friend was…read moreexperiencing such intense pain that they could barely stand, sit, or communicate effectively. Despite being visibly distressed, they remained in the waiting area for approximately three hours before being evaluated. This experience raises several concerns. Why are patients who are visibly in severe pain kept in the general waiting area for prolonged periods? Why are they not placed in a more secluded or quiet space where they can rest comfortably while awaiting evaluation? The waiting room appeared to be cold (55F), crowded, and noisy, with patients, visitors, and families sharing the same space. Although signs promoting a "Healing Hush" environment were posted, the noise level and overall environment did not seem conducive to someone experiencing significant pain. Additionally, does the Emergency Department have designated spaces for patients with varying levels of clinical conditions? Patients with severe pain, limited mobility, or obvious distress may benefit from a separate observation or treatment area rather than remaining in a busy public waiting room. Another concern involved the urine specimen that had already been collected. We were later informed that the specimen could not be located and were asked to provide another sample. For a patient experiencing severe abdominal pain, this was both difficult and frustrating. The request felt abrupt and added unnecessary inconvenience and distress during an already challenging situation. This prolonged our wait in the ED While I understand that emergency departments often face high patient volumes and must prioritize patients based on clinical urgency, patients who are visibly suffering deserve greater comfort, privacy, timely reassessment, and better coordination of care. My intention in providing this feedback is not to criticize the staff, who work under challenging conditions, but to better understand the process and encourage improvements that prioritize patient dignity, comfort, safety, and the overall patient experience. Id like to indicate this in the patient survey too