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    Cricket

    5.0 (2 reviews)
    Open 9:00 am - 9:00 pm

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    Best Buy

    Best Buy

    2.4
    (1k reviews)
    5.0 mi
    $$

    Martin was absolutely amazing and helping my wife pick out a Printer for her office and for me to…read moreget some accessories that I needed thank you Martine for excellent superior customer service.

    Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

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    #Elitera.shop a best buy at the comfort of your home just type elitera.shop
    #Elitera.shop a best buy at the comfort of your home just type elitera.shop
    Best Buy
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    Champlifier Audio Services

    Champlifier Audio Services

    4.5
    (166 reviews)
    2.6 mi

    Words fail me!! I cannot recommend Sheldon and Champlifier HIGHLY ENOUGH!! This is the SECOND…read moretime they have come to my home and transformed my system (1st time was way pre-pandemic). I am not a knowledgeable audiophile (just a music lover), but my music system plays 16 hours/day and keeps me happy. When it goes wrong, I panic. Champlifier's response was way speedier than the other shops I called/emailed (from NONE OF WHOM did I receive a response, BTW), and he was out to my home within a week. He brought gorgeous [not cheap, true] alternate components for me, and fixed all kinds of little wiring things. My stack system now sounds better than ever!! As my former mechanic used to say, "You want it cheap? Good? Quick? Pick 2 and call me back." Well, although it wasn't cheap, I (and my gear-head cousin) feel we got a VERY GOOD DEAL, and it couldn't have been faster or better, so I think I got all 3. HIGHLY recommend Sheldon and Chanplifier. Great communication skills and superior technical expertise.

    They are amazing and honest. I bought a Concept 3.5 receiver that was…read morefully restored from them and it sounds amazing! I learned so much from talking to the engineer Sheldon. He is a very wonderful, honest man with a ton of knowledge. Don't expect overnight repairs or service from him because he does it right and never rushes a job. My wife and I love our system so much! Thank you Kay and Sheldon! Jason

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    Champlifier Audio Services
    Sansui 9000DB
    Sansui 9000DB
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    Cricket - mobilephones - Updated July 2026

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