Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

Replaced my iPhone 15 screen in 15 minutes for a decent price, much cheaper than the Apple Store…read moreand looks great. Also added a free new screen protector for me which was very thoughtful. Professional service. Highly recommend!

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

love Quick Communications he provides great and quick service, a local guy! Is this enough…read morecharacters

"Good customer service. The staff was friendly, attentive, and made sure all my questions were…read moreanswered. I felt welcomed and appreciated during my visit."

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.

Great customer service never a problem they are very good at there job and I only go thereread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

this company has the worse customer service, very unprofessional, rude…read more yesterday a customer service rep. decided to deactivate. just because the felt like it my account is always UpToDate I have autopay. they had charged my 20 dollars more than I'm supposed to pay I got a call back from them and this employed, thought she was doing me a favor. I don't even care about the 00 buck what got me upset what that fact that i had to go to a store just because this rude employee deactivated my number from my family plan. I have a medical condition that i can't be around to many people. after a had chemotherapy since my immune system is vulnerable. m y husband had to leave work because i had no phone service i had to reach him thru WhatsApp is sad that such a big company has miserable employs working for them

I had my verizon account hacked by someone on Colorado with numerous purchases made. I attempted…read moreto correct this and was sent to the Philippines multiple times and was informed that this was my problem and had to pay the bill. I am/was attempting to retire at 72 so I paid the bill over time. I have bank statements and credit card receipts to show the account was paid in full. I now have gotten an alert that Verizon is stating the bill is in collections and it was paid in full. Attempting to get someone that speaks English and listen to me is exhausting. I will NEVER use Verizon again as I was a 20 year + customer. Poor customer service for what I thought was a stellar company. The people in the stores will not assist either I was told that is not what the store does. I am disgusted with this company and their lack of service and ability to speak with the public. Oh the phone number provided for customer service is a joke it is a recording that hangs up on you. I had auto pay and was never late. Good luck to the fools that go with this company.

Yose representative was super nice friendly and helpful she is awsome with customers service skills…read moreI went to a different T-Mobile store and they had no customer service at all. I came here and they took care of me as soon as I walked inside the door very satisfied with her.she went to the extreme to make the transaction went thru she the best

**RACIALLY PROFILED & DEFRAUDED** I went into this store on…read moreThursday to add a new device to an existing and dormant phone line on my account. When I went into the store, we approached the counter and I let the guy know that I intended to "add a device to a line". Without ever looking up or acknowledging me he starts scrolling on an iPad. I asked him, "Are you looking up phones because I can do that myself?" He eventually asks what phone I am looking for and I basically tell him I want a low cost device. He states that I cannot add a phone to an existing line, I must add a new line to obtain a device promo cost.. He tells me the first two phones I request are not in stock (and it is clear he does not want to help me). So I ask if he can call another store to check inventory and he says they don't share inventory which I did not ask. ALL OF THIS WITHOUT ASKING FOR MY PHONE NUMBER. ***Note I am currently on the phone with T-Mobile*** I continue to engage because I need to get a phone. So I point to a phone tell him it's the one I want for $99. He then asks for my account info and my ID. He never considered my account status when selling me the device that he clearly didn't feel like selling, though he offered the iPhone devices which was not interested in. [I told my husband I honestly felt that the guy made a judgment of us when came into the store. I don't know if it was based on our race or casual appearance or maybe the locale of the store Google maps routed us to.] Yet, as a Black woman ibwas determined to not be dismissed by this man regardless of his behavior. I eventually settled on a device. He told me I would incur a cost of $20 for the additional line, but my fees would be $4 a month. I asked him to explicitly outline the line item charges so I would not have any surprises on my bill. He said there would be a charge of about $16 per month for the phone and a credit of about $12 per month, having a total cost of about $4 per month. He never said, they monthly cost would increase by approximately $24 per month with the additional line charge for an additional line I DID NOT NEED. I finally had time and energy to contact T-Mobile today. The woman I spoke to was very professional, understanding, and pleasant. She understood this entire matter as I conveyed it. She said that I could have added a device to the dormant line one my account, but the phone that I had selected was an "add a line" promo. The guy did not explain that to me. Had he done so, I would have made a different choice. In fact, he suggested I had to add a line even before I eneded up selecting that device. In hindsight, he deprived me of the other devices to bait me into adding a line just to get a phone. At one point I wondered if he was attempting to meet a new account sales quota and decided I would seek resolution on the back end via customer service. I have not been made whole to date. I even called the store three times on April 23rd at 3:53 pm to complain to a manager. My calls were never answered at which point I left an angry voice mail stating that I learned online that I was not required to add a line to get a new device. Had I had that information I would have made a different selection, but this guy deprived me of that option when he defrauded me. I want T-Mobile to credit me for the cost of the device that I was manipulated into purchasing. The additional line charge has been removed, but now I am being billed for the phone with NO PROMO CREDIT. I WAS TRICKED. This experience was more overwhelming than it should have been. I think some people get. A kick out of thinking they have out smarter Black people. It's very sad.

I paid 55 plus 7 since more than 6 months, I have 2,5 m…read more Data power For internet but after one week They reduce my power and it's difficult to use it. I cannot use my phone at all in my room. Since 2 or 3 months they changed there deal and offer for 45 dollars 5 m data. Because they didn't told me anything I still pay my bill 57 dollars until the 23 rd of January and they cannot update my data To 5 m,why? Denis Sanchez.

The best service.I was looking for a new cell phone carrier and VIP Boost Mobile was the place my…read morefriend told me about.The boost mobile salesman gave me good detail in how the plans work and what works for me.I brought a phone and the gave me a good on accessories.The customer service was great.

Went in today to net new phone hooked up. The lady working there was so helpful. I hope she's there…read moretje next time we need support!

Great service! Friendly tech help!!! See Brenda, great customer service!read more

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

Sosa was amazing I told him about my TBI. He took the time to listen and understanding.read more