Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

Sosa was amazing I told him about my TBI. He took the time to listen and understanding.read more

I definitely recommend he's very Quick and does a good job! My charger port was broken I called and…read morewas told to walk in same day to check it out and he did it in less then 2 hours affordable price as well! Definitely recommend very friendly as well!

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

I've been going to this place for years. I've never had a problem, actually. Quite the opposite…read more It's been a really great pleasant experience. They always have the parts in stock and very kind of professional. The price is right as well.

So I did a silly thing and took my "cracked" phone to get repaired. Turns out my phone was not…read morecracked. It was the screen protector that cracked. The lady there was super nice about it even though I made a lame mistake and she probably could've earned 200 bucks off of me. I ended up getting the screen protector replaced and it was efficient and well done.

I called they answered all my questions Came in needed help adding my husband they took care of it…read more Very helpful and very good customer service all the workers get 10 stars..... Happy customers Did not take no more than five minutes quick efficient

I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind…read more I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.

Lizette was absolutely amazing! She helped us through the entire process of upgrading and switching…read moreover carriers and made everything so easy to understand. Even though she was the only one working in the store, she never made us feel rushed and gave us her full, unconditional attention the entire time. She patiently answered all of our questions, explained every option clearly, and was incredibly understanding and kind throughout the whole experience. Her professionalism, knowledge, and genuine care really stood out. Because of her, what could have been a very stressful process was completely smooth and stress-free!!

Impossible to pick up a phone I ordered over the internet. Inconsistent instructions. Left a…read moretrainee to figure it out. Makes me want to get a landline.