If I could give ZERO stars, I would!! Called the store to…read moreget help on locating a battery for a phone. The man who answered was a) extremely rude; b) Not interested in helping me; c) Not knowledgeable!!!! STAY AWAY FROM THIS STORE AT ALL COSTS!!!! They simply do not care about their customers!!!!

Very shady to down-right crooked. To be fair, I have a very sensitive "sleazy sales person" radar,…read moreand it started going off the first time I called this store for information. My first and last experience with this retailer was for the iPhone 6 release. I was told they would open at 8am, which they did. I arrived about 7am and to my delight I was the only person in line. The other workers started showing up around 7:30 and a few minutes later a lady walked up with her two kids. She was greeted at the door by a sales person and allowed in (I was quickly told that I would not be allowed in yet, even though I didn't ask or attempt to enter). My first reaction was that this was such a good thing that the store was allowing the mother to wait inside since it was a bit chilly and she had 2 small children with her. It wasn't long before I learned that the mother was a friend of the salesperson and was being allowed to get first dibs on the available phones. I wasn't too upset about this, but it definitely rubbed me the wrong way and gave me an uneasy feeling. By 8am there was a short line outside and we were greeted by, who I'm assuming was the manager, cheerfully proclaiming that they had iPhones in stock. We were all very excited until the lady continued. She stated that we would be *allowed* to purchase iPhone 6's that morning but only if we ALSO purchased $100 in additional accessories. I was appalled! I have possibly never felt more taken advantage of. I couldn't believe what they were trying to do was even legal! I'm proud to say that I stood on principle and walked away without purchasing an iPhone 6. As fortune would have it, I went to the corporate Verizon store in town and was able to get the phones I wanted without being cheated. I will NOT return to this store for any reason...

This store is closed more than it is open.... Stopped for the THIRD time and once again they are…read moreclosed with a sign to go to a "Bradley" location. THEY NOW GET WHATVTHEY WISH FOR I WILL CHANGE CARRIERS AND GO ELSEWHERE. Hint to store.... If you can't hire anyone that is an indication your pay/benefits are GARBAGE... Maybe, just maybe, raising the compensation gets you a few employees....

Absolutely horrible customer service. The mask less employee was useless and responded to my…read morequestions with a shoulder shrug and "you'd have to call customer service".

If I could do a negative rating, I would. Had a rep that acted like he was doing me a favor,…read moreupgrading my phone. Offered me a watch as part of their promo, now I find out it wasn't free. I've been paying on it all this time. He said, making this switch will actually lower my bill. I was paying about $60/month. Now I'm paying $140. They will rip you off if they can.

Simply wanted help transferring files from my old phone to my new phone. Was going to charge me…read more$30 to do so. Then when I demonstrated that my screen had issues but all we had to do was plug in a mouse to make it work. The lady basically said "we can't help you". There was absolutely no effort. Just wanted to get me out the door. The Best Buy staff that I bought the phone from was much more helpful. My parents and friends have all said this place is awful, and now I agree.

I visited the Best Buy Kankakee IL store in anticipation of purchasing a new computer and printer…read moreset-up on 2-3-2024, a late Friday afternoon. The person who I talked to provided ample information about the type of computer equipment that I need to purchase. As most Best Buy stores, including the one closest to my home, are for the most part self-service, this store was a nice surprise (never been there) I am seriously thinking about making my purchases there. The person that I talked to was Mike. Note: this store is in either Bradley or Bourbonnais and is not in Kankakee; it is in the Kankakee area.

Noon appointment, tech wasn't here until 1230, bought my car in at 130…read more Closing in on 3 hours in hard plastic chairs and still waiting, now he is chatting with another employee Evidently my time has no value here Plenty of other companies to spend my time and money at Update, 3 hours 15 Not good

So cool. This is actually a proxy review: my sister in law had a cracked screen and bad battery…read more She scheduled an appointment, they showed up a little bit early, whisked the phone away to their van in our driveway, and everything was done in 20 minutes. I'm not sure how much it cost, but the lady was really friendly and real. All in all, a cool service.

Never once threatened or asked to log into a boost account. Don't have boost mobile and simply…read moreasked to look up my phone type which took 30 seconds for the proper screen order and np I'll keep spreading the good news. Quality and service could be better is all and good luck to you aswell. Lies are never accepted.