Store representative was very friendly, helped me through the process and made it easy.read more

I had software issues with my galaxy s4 Sph-l720 these…read morefolks were able to resolve my problem. I had no insurance on my device and didn't know what to do they got me up and running again I highly recommend this place very reasonable price for something I thought was a lost cause THANK YOU FAMILY WIRELESS!!!!

My charge port on my phone was broken and should have been a simple fix because I already had a…read morereplacement over-nighted from Amazon but due to an upcoming trip was unable to fix it myself. Family Wireless quoted me $50 cheaper than anyone else I notified, so I gave them a chance. First, they wouldn't use the charge port bought from Amazon, and told me they would have to order one because they wouldn't be able to warrantee it otherwise but PROMISED it'd be in a few days. Second, they spent more time trying to convince me to buy a new phone or a new plan - why leave a plan for a broken charge port?! When I explained I was very happy with my plan and I just needed the port fixed, the man seemed annoyed and his pleasant manner stopped. I knew I should have just walked out right then but due to the urgency I prepaid and left my phone with them for the repair on Wednesday. They do not offer loaners - I would have had to buy a phone to use during the repair. I called back Tuesday to see if I could pick up my phone and was told the part was not even due until Friday. I said I would come get it because I was leaving the state on Thursday morning and take it elsewhere and was told there were no refunds even though that is not what the original salesman told me but they would "see what they could do, call back Thursday". Thursday, still no part even though this is a common part and who buys things that take more than a few days to ship anymore! So I left on my trip without my phone... So disappointed that a few days turned into more than a week. I was finally able to pick up my phone when I returned and the phone was scratched where they had opened it and the charge port looks like a bear ate through it. Also, I am no longer able to use the mic to make calls which I definitely could before I dropped it off since I called them on it and they heard me fine. And 9 days after I picked up my phone, the charge port is not working. When I called to complain that they broke the mic and the port isn't working I was told they do not warrantee their repairs. That is the exact opposite I was told when I left it - the whole reason they wouldn't take my replacement part I had brought in with me was because it would not have been covered in their warranty?!?! So I had to buy a new phone anyway because they completely destroyed mine. I would stay far, far away if you have any repairs and go anywhere but here.

I forgot how terrible they are here! I came for a phone case and the guy started off by saying…read morethey probably didn't have anything for my phone. they actually had exactly what I wanted. I asked a few questions and salesperson could barely look up from his phone to answer me. he was so bothered and rude I'll remember to never go in again!

This store is great. Putting screen protectors on my phone is always so stressful. They did it for…read moreme and did a great job!

this has been my "go to" ATT store for years. I bought my last few smartphones here. all fine…read more what is great is the "above and beyond" service I when I walk in the door with a relevant need/support question and I don't intend to buy a thing. This just happened again today. I was greeted by Krystal, who is an absolute customer service superstar. Her demeanor - her professionalism - her absolute focus on solving my problem - her reaching out for an additional resource when needed - her DELIVERY of the result - TREMENDOUS. My only regret is that I didn't record this with my camera - her service could be demonstrated to an ATT national training class under "how to retain and develop great relationships with raving fan customers". This is a woman on her way to great succcess. Thanks Krystal! Thanks AT&T!

From the owner: AT&T, serving over 81 million wireless customersread more

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

I needed a phone the same day because mine had malfunctioned. I stopped In to see what my options…read morewere. The team there did a great job getting me a new phone and better plan that I saving on now. Thanks!!

Extremely professional, kind, knowledgeable staff. Treated me with utter respect and listened to…read moreme ramble about my phone issues. I highly recommend this store for all your phone needs. I liked them very much.

I found Hank through iCracked and he came to our house the other evening to replace batteries on…read moreour iPhones. He was very responsive when setting up the appointment. He was also very good regarding communications prior to his arrival. Hank was professional and very skilled regarding the repairs. He had the old batteries out and the new batteries in like it was nothing. He also give the phones a good cleaning and a once over. In addition, he sat with my wife and I to go over a number of settings that would help preserve battery life and protect privacy. That was a really nice touch. Furthermore, he offered to answer any questions we may have on the phones going forward. He also left us with his business cards. I really recommend working with Hank! With the work he did, we'll easily get another year out of our iPhones. He has his own business in addition to the work he does with iCracked. He runs iDevice Repair out of Seymour, CT.

From the minute I contacted Ngawang he was extremely prompt and professional. His service was…read moreprovided in the comfort of my home. I did not need to waste gas driving to the mall, leaving my iPhone for five days wth some of the dealers, or worry about waiting in line. He arrived at exactly the time that we set He was extremely friendly and proficient in his work. I did have the option of him coming to my home or meeting him at a central location like a McDonald's or Dunkin donuts. I chose the home because it was much easier for me. What a difference his service is over the service you get in the local malls. He explained every step of replacing my cracked iPhone. He double checked the entire phone after he was finished with the glass replacement to be certain everything was working perfectly. I highly recommend Ngawang and his service for any of your phone or computer repairs. Don't hesitate to call him for the best service you will ever find. Thanks again, Christie from Watertown

This guy is the BEST IN THE WORLD. I've never met someone better at their job. If you need anything…read morefixed, send it here and be amazed. Even if you don't live near Connecticut, dont bother with other places that you can't trust. Send your device here by mail, and you'll be happy you did. THANK YOU!!!

Really bad services I stoped by to get my phone repair they messed up my phone lost all my data…read moreall I needed was a screen replacement they shorten out my Motherbored now I lost everything on the phone DO NOT COME HERE and they use really low quality parts

I went in to get my phone camera fixed. they told me they would fix it and when I went back to pick…read moreit up, they said they didn't have the part. ALSO, the front of my phone screen was all scratched (which it wasn't before) and they refused to take responsibility for it. very poor customer service. will NEVER go back

My rating is O because just cause your the owner to the store doesn't give you the right to be…read moredisrespectful and yelling on top of that in front of my child just cause I went in there and asked a question I didn't no the answer to and you treated me like I was stupid or maybe your just disrespectful to women I don't recommend your disrespectful service to anyone

I accidentally dropped my cell phone, sustaining a small crack! Yikes. I went to this cell phone…read morestore, right in my neighborhood. The proprietor told me a new glass for my phone was $80 minimum. He then showed me a glass he placed on the glass that was cracked. It fit perfectly, and protected phone. I said ok, how much. He said, "On the house." Good people are everywhere, they are quietly helping others. Thank you HITec.