I came in around 6:30 looking to upgrade my iPhone and was assisted by Austin. Austin gave great…read morecustomer service and even stayed til after closing to make sure I had all my data transferred and that my new phone was all set and ready to go! Austin and this store get 5 stars from me and recommend him to anyone who stops by!

From the owner: San Antonio's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today at 12822 W Ih 10 for the newest smartphones, tablets, and accessories.

I took my college age daughter to this AT&T store off of I-10 Huebner Oaks area and received…read moreexcellent service. Demetrius was so professional and helpful in ensuring that my daughter received the best deal for her new phone and monthly service. I was so impressed with Demetrius that I made sure to come back and asked him to please help my 70 year old mother with picking out the best new phone and monthly service for her as well. Demetrius was professional, kind, courteous, and very helpful with my family's cellular needs. I have had great service from a lot of AT&T personnel previously but no one quite like Demetrius. If you want great service and just someone that you can trust to help you with your cellular needs, Demetrius is your guy.

After having my iPhone 11 Pro Max, it was time for an upgrade. The sales associate was extremely…read morehelpful and walked me through the entire process, and worked to find the best, cost efficient deal for me. Unfortunately they didn't have the color I wanted, but I'm putting a case on it anyway so it's not going to be seen. I went with the iPhone 16 Pro, because the Max was too big. This one is a smidge smaller than the 11 pro max, but it's very light and easy to hold. The sound and picture quality are great. Overall I'm pretty satisfied with my experience at this store.

Very good experience, informative and patient with questions haha I had the back glass of my iPhone…read more12 shattered and he offered decent prices, even after phone repair John then offered discount deals for screen protectors which was very kind and helpful since my boyfriend needed a new screen protector! Both John and David were both great and nice!

Wow just wow. Dayana is the friendliest ever. Thnx for all your help…read more My dad got all the accesories he needed for his store. Prices could be better but customer service was beyond par.

Always a friendly, professional and nominally priced service…read more I started using this location a few years ago. I've always had a professional reception and service. The techs are fair in their assessment and reasonable in their quotes. Other customers who came there were received well, moderate waiting times. And also they left satisfied like me. They don't make unreasonable promises. They deliver on commitments and honor their warranty as I could see with other customers who brought their stuff in.

I've been paying for awhile now and never used the service before, I wanted my consoles cleaned out…read moresince I'm moving from a apartment to a house, and the dude looks at me deadpan and is just generally rude and says I can either pay 400 bucks or file a claim and come back another day. I understand I'm the one that misunderstood the way it works but delivery matters just as much as the message.

We priced around to get my step-son's PS4 fixed. This place by far had the lowest prices. I paid…read more$120 for the hard drive of my step-son's PS4 to be replaced. Another place was going to charge me $200 plus more if needed. They treated me with great customer service and it was a much lower amount than I first anticipated. I highly recommend you just go here first. I did a lot of shopping around before this and wish I would've just started here.

Best place in SA to get your devices fixed! Affordable and quick, they fixed my water damaged…read moreiPhone 14 and my sons iPad screen all in a day!

So I called to ask about switching over from a different provider to Verizon. I was asking…read morequestions in regard to the process, pricing for adding a line for a business, as well as a tablet. The unknowledgeable and improperly trained staff member who answered the phone when I called hung up when I asked for clarification on whether or not iPads needed a service line as well. She didn't say her name when she answered. When I asked at first she said no it wasn't required, then said yes for $20 a month I would have the data, then she said it wasn't required. That left me confused and then she hung up and no one answered when I called back. Who does that!? Does corporate know their brand is being represented this way? Who trained this employee? Management can check who was working on 5/26/23 at 5:16pm then proceed to properly train her. Employees like this are the reason why businesses lose money. GO TO THE VERIZON ON 12822 W I-10 Frontage Rd INSTEAD! They are friendly & well informed.

Buyer Beware-I should have read the reviews here, on Yelp, and at BBB about Russell Cellular stores…read morebefore doing business with them. Unfortunately I didn't. I write this in hope to prevent this situation from happening to you. My experience began with Verizon sending me text messages that I could upgrade my devices for being a loyal customer for years. I went to the Verizon Wireless Russell Cellular store where I dealt with Jeremy and Paul on two separate occasions. They helped me upgrade my 4 devices and I also received a promotional Ipad for 10.00 a month. I paid Russell Cellular 200.00 for their Startup for Success service plus all the taxes on the 5 devices which came close to 600.00 before I left the store that day with activated devices. My following month's bill was exceptionally high. When I went to review the bill to see what the discrepancy was I noticed that Verizon charged me an additional 175.00 for activation. I called Verizon to inquire about this charge and explained that I already paid Russell Cellular 200.00 for their Startup to Success service. Verizon Corporate informed me that their charge to activate new phones on the Verizon Network is 35.00 per device and the 40.00 per device charge by the Russell Cellular store was the store's own charge which did not include Verizon's activation fee. Verizon Corporate told me that I needed to contact the store to discuss the situation and they would follow up with me. Upon contacting Jeremy it was THEN that Jeremy explained to me that their 200.00 charge was for 'handling the 5 devices' and did NOT include activation. Prior to upgrading the devices Jeremy had written down and explained all the charges on a Verizon worksheet. NEVER did he explain nor write down that their Start Up for Success service was strictly a 'handling device charge'. I took the written down information home to review and discuss with my husband. I contacted Jeremy to set up an appt. to upgrade our devices. He was unavailable but set up an appt, with Paul, the store manager. Paul went over all of the information again while upgrading the devices. He also did NOT inform me that their Start Up For Success service was strictly a 'handling device charge'. So when I received my Verizon bill that had an additional 175.00 charge for activating 5 devices, I was confused which led me to call Verizon and now post this review. Jeremy does not feel as what he and Paul did was deceptive in the least. On two separate occasions, they did NOT inform me when getting devices through them that their Start Up For Success service did NOT include the Verizon activation and that I would see a separate 175.00 activation charge the following month. I consider this a gross misrepresentation of fees in the least or at worst a deceptive trade practice. Verizon Corporate followed up with me the following day. They were very apologetic and explained to me that this is a common complaint about the Russell Cellular stores. While they are an authorized Verizon dealer, they are separately owned and operated under Russell Cellular. Verizon Corporate righted all Russell Cellular's wrongs for me. Do not make the mistake I did and do business with Russell Cellular who is strictly an 'authorized dealer' for Verizon and not part of Verizon Corporate. Their explanations are vague and their charges are deceptive. Research and find a Verizon Corporate store in your area or work with Verizon Corporate over the phone or online. They are upfront, honest, and care about their customers.

Terrible service unreliable customer service 1 employee in…read morethe front 5 in the back hiding Left unsatisfied Wouldn't recommend coming in the store do it online

Took 1 hour to just return equipment ridiculous customer service. Plenty of sales people standing…read morearound 1 person working returns

The manager needs training, took the phone to repair charging port they had it for 5 hours and said…read moreit was only needed to be cleaned, when I picked up the phone it didn't work , they had it for two more hours to change the part that I wanted them to change in the first place , now the broke the phone speaker and they said I have to wait again more hours , people if you are smart like a two year old don't go to this Store, I don't know how they have stars or stay in business bad customer servicer.

total rip off. I've took a few phones here for repair because I didn't know another place and…read moreeverytime all phones turn off frequently or restart by themselves. I took my computer there and was told my balance would be 180 and take 3-4 days. a few WEEKS later they told me of if I wanted my computer back it would be 330. I would have never agreed if I knew. never going back worse place ever. they only got reviews because they offer accessories for free