Since they are part of Just Wireless thought I'd leave review here also:…read more OK so I had this ipad and I was going to replace the battery but after checking out videos on You-Tube I decided to let the pros handle it. Checked another place in town and they said they don't do them because the charging port was also bad. Chad at Gadget Phix did an awesome job and it's working perfect!

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

Cellular One is the only place in town to get an "Obama phone" or "government phone" (as most of my…read moreclients refer to it as), that is the freedom plan with a free phone and service (including talk, text and data, though the data reception in Flagstaff leaves a lot to be desired). It is based off your income but it is a HUGE service to help those in need. The staff have always been very helpful when I go with my clients (which has been at least 12-15 times), the replacement phones are reasonably priced (though very fragile so BUY A CASE for your free one and you won't need to buy a replacement), and the wait time is reasonable. Now I'm guessing it's a staffing thing, but my only pet peeve with this place is there isn't a public phone number to reach this location so you get routed to their corporate office if you call or you have to go in person. Otherwise, I'm grateful for this business being here in Flagstaff.

I visited the Woodlands Villafe AT&T store recently and had one of the worst customer service…read moreexperiences I've encountered. I was the only customer in the store, yet the three employees on duty were completely disengaged--more interested in watching a movie than doing their jobs. When I asked for help with my phone (which is glitching and barely charges past 5% per hour), they seemed visibly annoyed. Instead of assisting me through the insurance process--as I've experienced in the past--they just handed me a brochure and brushed me off. Their only real effort was trying to upsell me a new phone, even though I clearly stated I have insurance coverage. In the past, AT&T staff have walked me through the insurance claim right then and there. This time? Not even close. If this is what in-store support has become, it's incredibly disappointing. Do better.

I drove two hours to Flagstaff to help my roommate change service to AT&T because it's one of the…read morefew services that work in my remote location. While Chase, the supposed store manager, was helping a new employee serve her, he mentioned AT&T Internet Air. I asked and he said it would work at my address ("If you get a signal, you can use Internet Air.") Come to find out, it does NOT work at my location. He ordered it for a service location of 3300 E. University Dr, Mesa, AZ. I canceled the service but the unit had already shipped. If it had shipped to my home, I'd have no problem returning it myself. Instead, Chase had it sent to the store, knowing full well I just drove two hours to get there. Now everybody at AT&T is telling me that *I* have to return the device that Chase feloniously ordered that was shipped to the wrong address for service at an address that is a 3 hour drive from my home that I have never lived at. I was told this by at least FOUR help desk people. Since I believed I was getting the Internet Air and would have unlimited internet, I changed my service to the 55+ Plan, which was supposed to be $45 (looking on my bill, it will be over $70!). Now, as I'm looking to return to my old plan that had some great discounts, I don't see those discounts as being available (the major was a Veteran's Discount). This store should either be closed or everyone be let go or transferred to a store that can deprogram all the male bovine feces Chase has taught them. Chase should be arrested and sent to prison for misrepresentation.

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

30 mins of personal conversations.... Zero customer…read moreservice... This dude is a joke. Get dates and laid on your own time.

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

Had the pleasure of Jeremy helping me last week and this week; last week was television issues at…read moreour house which ended up being a network issue which he resolved during the visit. This week it was a problem with my PC and outlook which was jammed. As always, he was very courteous and helpful. He really knows what he's doing and is a pleasure to work with. I always go to Tuff Techies! Great company and very responsive and knowledgeable.

I've been taking my PC to PC Simplicity for many years going back to when KC first owned the…read morebusiness. In spite of his passing and a couple of owners who have taken over the business, they have kept it as professional as always. I recently took my pc in for repair after my external hard drive busted, though my hard drive was not repairable, Ian (who I met with) gave it a heavy general cleaning, removing several malwares. I was very happy with the way he handled everything. I will continue to use PC Simplicity for many years to come! ~ D. Wall

Amazing group of people who actually know what they're taking about and will take the time to do…read moreyou right. Brought in my laptop with issues after a battery replacement. Went though it and showed me that the issue wasn't the battery, but a heavily damaged motherboard after having it worked on at ReConnected.

I personally give this cable company ZERO stars! Their employees are nice, but the service is…read moreterrible! We waited over 2 weeks to get our phone reconnected. (We have been seasonal cable customers for 30 years in Sedona.) Every year we have issues trying to reconnect! We leave Internet on all year long. We always need to have someone go out to the pole and check the wiring on the back of the house to reconnect the TV.They keep trying to tell us that we can connect it by plugging and unplugging things when we know that won't work! We have cable TV in Michigan with Comcast. We've NEVER had to wait this long to restore service there. (They won't allow Zero stars, so We were forced to give one!)

Buyer beware They bait you with buyback credits. Sounds…read morereally good till you get you bill from Verizon and find out the so called credits don't exist. They got me on two phones with a $550 bill credit for each phone. Turns out it's only $400. Been fighting for with Verizon for months to get this fixed. Only to find out, it is this stores mess up. The best they will do is a $49 activation credit, and the rest in accessories. Can't get anyone in management to return calls. And stores will not give me any corporate info. Looked up corporate and they are no help either.

Very inconsiderate!! I was at the medical facility next-door and they were blasting their music so…read moreloud I could barely hear the person talking to me. I don't have cricket, and because of them, I would never even consider it

Purchased flip phone for my wife, explaining that we would be purchasing Tracfone minutes once the…read more6 mo obligatory contract with Cricket was complete. Before purchasing, we confirmed 3 times with the staff that the phone we were about to purchase would work with Tracfone after the 6 mo obligation w/Cricket. Each time we asked that, they confirmed that for sure it would work w/Tracfone. So we bought it and agreed to the 6 mo of Cricket payments. After 7 mo of Cricket payments ant $52 purchase of the Cricket TCL Classic flip phone, we made every effort to convert to Tracfone, wherein we discovered after many attempts to switch and talking w/Tracfone it was confirmed that the phone Cricket sold us would not work with Tracfone. Took the phone back to this Cricket store and explained that the previous staff was not honest with us. The young guy was very nice & was attempting to help us with a refund or exchange (to a phone that would work with Tracfone) when the apparent owner walked in, ask what was going on & immediately said no way could we return the phone since it had been over 7 days since the purchase. He would not let me explain what had previously happened, kept interrupting & laughing that the time had expired. After I finally was able to explain that the staff had told us that the phone would work w/Tracfone, he said he wasn't there & didn't hear it, so I could be lying. His attitude was the exact opposite of what good customer service is all about. DO NOT USE THIS STORE for any cell phone or service purchases. I found out each Cricket store is independently owned, so at least use the other Cricket store located in west Flagstaff.

The staff is friendly but they do not know what they are doing. They need more training.read more

They need additional staff in the store. I've waited over an hour to pick up phone I ordered…read moreonline. Only one person is working in the store with a line of people waiting for assistance. I have never been to a Verizon store and waited this long.