Walked in nobody greeted us. Sat down still wasn't acknowledged. I guess they don't need our…read morebusiness. Will try another store. Don't waste your time going to this T-Mobile store.

Waited an hour just for them to tell me they couldn't help me cancel my phone plan with them today…read more Went to Verizon and they helped me immediately and I was able to switch over the same day with no problem. They showed me how to end my plan with T-mobile too! in a few easy steps! I didn't like the service I had with T-mobile when I used my phone and also didn't enjoy my experience in person either.

If you are looking for bad customer service, this store is ABSOLUTELY the place to go. The…read moreinformation I received over the phone from one staff member was completely different from what I was told in-store. At the store, I was given strange and unchecked information -- for example, I was told to wait three weeks for MAYBE a lower price. Even worse, the items that were said to be available over the phone were actually taken to an "event" and were not in stock. This is unacceptable, especially from such a large store. The core problem is that the information given over the phone does not match the reality in-store. Customer service is unreliable, inconsistent, and in my experience, a complete zero. Instead of this store, please go to AT&T at Chastain. The customer service there is like night and day compared to Carterville. At the Carterville AT&T, they can't do basic things -- for example: Transfer data from an old phone to a new one ("Oh no, we can't," a young lady told me). I honestly wondered why the store is even open if they can't help customers. But at AT&T in Chastain store? Completely a different story. They handled everything we needed. We left with three new phones, and our business was taken care of in a professional manner. Kudos to Andrew, the manager at AT&T Chastain. If you need AT&T service, go to this location!

The store members are ok, but the new lady kept trying to get me to purchase another phone. Never…read moreonce in the store did they look and see that I'm still under a year warranty and the phone I have has not worked since I purchased it in February. The phone have been replaced twice and troubleshooting so many times and it still don't work. I have 5g and all bars but no internet service without WIFI. I have paid my bill every month with a offline that don't work. One member that when we went in one of the workers just sat down and didn't ask us for help. Someone had to have her help us. She told us that they would upgrade the phone but didn't put notes to let the next one know. I'm under WARRANTY AND WANT MY PHONE REPLACED FOR THE 3RD TIME. CUSTOMER SERVICE SAYS GO IN AND GOING IN DAYS THEY CAN'T HELP. UGHHHHH, I'M HATING ATT RN, I MAY NEED TO GO TO TMOBILE OR SOMEONE ELSE.

Wow, they do all kinds of repairs on phones, tablets, computers, and gaming consoles. Conveniently…read morelocated inside Walmart in Cartersville, GA. They sell covers and assessories. I stepped into this store when I was looking for a cover for my daughter's phone. They had two kinds for sale. The young man helping me was polite.

I had a cell phone repaired here recently and overall I would say the service was very fast and…read moreprice was reasonable. However I only gave it 3 stars because they used a generic screen repair kit and not a genuine replacement. You can see streaked manufacturing lines in the glass when it's not on and it's not a true black either. It makes the phone look kind of cheap. Overall a classic "you get what you pay for" kind of thing. If you're not wanting to drive to Cumberland or Lenox mall to the apple store, and you don't have any expectations on original appearance, this is a good option. Otherwise you'll be slightly disappointed and should just head downtown and get the real deal.

Not the best of experiences. Walked in no one really cared if we were there. Lady asked can I help…read moreyou as she sat and didn't even acknowledge we were customers. Almost as if we had interrupted her day and playing on her computer . Will never walk back in that store even if they paid me. Clueless, and kept adding fees for things that we kept talking about upfront obviously, she didn't want us to be there if I owned this store, I would terminate every employee that was in the store that day and start over.

Jesse was literally the only representative at any Verizon store to be able to help me to activate…read moremy new phone that I bought from a third-party carrier. Please come and see him. He is the best and he has patience and he will take his time to assist if I could give 10 I would .