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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    6 years ago

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    Frontier Internet

    Frontier Internet

    1.0(5 reviews)
    1.3 mi

    The fiber is absolutely unreliable. It goes out when a rain shower passes by and there is no…read moreurgency to get it back on line.

    THEY DO NOT DESERVE ONE STAR! The customer service is terrible!…read more Red flag #1 - Frontier sent a text message to confirm my installation appointment. I responded with the "confirm" prompt; however, frontier responded with a "cancellation" prompt. ‍ Red flag #2 - I called to notify them that I attempted to confirm my appointment via text but I received a cancellation notification. The representative told me not to worry because I still have an appointment for March 1st from 8am-12pm. As we waited, no one showed up so we called frontier at 12:05pm. They promised us that a technician would come to install between 1pm-5pm. NO ONE EVER SHOWED UP AGAIN. Red flag #3 - I received a text message the day AFTER my installation was scheduled to take place. A technician is now schedule to come March 2nd from 1pm-5pm. SAYS WHO? Who said that I will be available? When did the time change? How do I know that you will really show up THIS TIME? Red flag #4 - I called customer service to ask why the time keeps changing and the representative said they promise someone will show up the third time. Red flag #5 - I asked to speak to a manager because at this point I need someone to convince me that the actual service will be more reliable than the people. I was on hold 15 minutes. I couldn't do it, so I hung up! FRONTIER - SIT DOWN SOMEWHERE!

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    GameStop

    GameStop

    2.3(3 reviews)
    0.1 mi

    We travel to Crosby just to shop at this store - passing by several other GameStops. Their…read moreemployee, Dominic is a great asset. He is friendly and efficient. Personable and professional.

    I hope that another parent never have to go through the experience that I went through on today…read morearound 5:20 pm at the Crosby,TX location. My teenage son went into the store to purchase a $25 playstore gift card. After a few minutes in the store, he returns to the car and share with me that he needs more money because he was told his membership was almost out. I went into the store asking male and female at the register what was the problem. The tall female stated he needed $15 to complete the transaction. I asked why? She stated because the membership fee was paid. I stated to them what was shared with me that the membership was almost out so I wanted to know why his original transaction was not completed since the membership was still current. The two employees share with me that they already put some of his money towards the membership and it can't be reversed. This is when my temperament changes. I state to the employees how can a minor whose name is not on the account make that decision. I restated the account is in my name only and I want it reversed. Both employees state it can not be done. The tall female begins to say he is over 13 so he can make that decision. We began to have a verbal spat. I mentioned lets step back count to 3 and approach this again. The tall female says she will not count to three, she is a 26 year old woman and she will continue to be loud if she wants. The arrogant man interrupts and states how he asked my son and my son said he wanted to renew the membership and it is policy to ask every customer. I reply he is a minor and not on the account. Our voices continue to elevate at each other. The arrogant man asks the tall female if he wanted her to call the cops. I replied called the cops, that is not happening. The arrogant man says yes he will. We went back and forth. I then divert my attention to my child and reask his side of the story and ask him what the word "almost" means. He states not done not complete. I finish verbally addressing my child. Then I turn to the employees and state how we all can learn something from this situation and shared with them in the future when dealing with a minor that can ask their policy question but also include that " it doesn't have to be purchased today but wanted to make you aware and now how would you like to complete your transaction?" The arrogant man responds not doing not doing it. I respond we all learn something from each other and any time and that is a customers suggestion. The tall female stated she was the manager on duty. The arrogant male employee just wanted to be heard and feel as if he had power. From me to my son everyone could have done things differently. As a customer, employees should be open to suggestions on how to improve their customer service relations. The experience was not good. I did not appreciate the arrogant male wanting to throw his weight and quickly reference calling the cops to a parent wiith her under 7 year old and her over 13+ year old. The male employee needs to learn desecalting techniques when dealing with all customers. Disgruntle parent, hopefully this experience will not happen to another parent. Mrs. Chew

    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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