Stay clear of this AT&T store if you are looking for help. This store is like a used car lot, you…read morego in trying to get something repaired and all they are interested in is selling you something new. I went in to get my screen protector replaced and they had my wife and daughter all jacked up to get new phones and tablets. Believe me that is not easy to say no to. After all the talk about my bill only going up 10-15 dollars a month adding the 2 tablets and paying all the tax due. (while technically true, this is only the cost of the plan, adding 2 phone and 2 tablets, the real cost is over $50 per month for the next 3 years) I relented and said yes. I went home and researched what we had purchased and found out everything was 2-3 year old models, the tablets were very under powered (only 4gb ram and older processor). I talked with my wife and we decided to return everything. The next day we made sure everything we had was boxed up (one phone and one tablet had to be shipped to us, so we didn't have them yet) and went back to the store. The store was much busier on Monday than it was on Sunday. We were told we were the 4th in line to be helped. A half hour later the manager (who had helped us the day before) came by and commented I think I know what this is about and said he would help us personally. He then walked outside for 15 minutes for a phone call, came back in the store and disappeared into the back room. Then another sales person came and I requested help returning everything by the next available person. He disappeared into the back and the manager came out and again said he would help us and walked off. We sat there for 2 hours watching people come and go. Everyone who needed help fixing something was swerved into looking at new phones. If they chose not to buy a phone, they were told the store couldn't fix anything and were directed to the nearest YouBreakIFix location or told to search Google (YES SEARCH GOOGLE). Finally the manager starts helping with the returns and let's us know there is a $55 restocking fee per device ($220 for all 4 devices) would be taken out of the refund for the taxes we paid. Then proceeded to tell us we could take everything home and do the return over the phone to save the restocking fee. This store is great at redirecting issues to some place else. So, we wasted 3 hour of our lives on Sunday, 3 more hours on Monday, essentially wanting a screen protector replaced. Yes, I was a bit peeved at this point. I did do the return over the phone, printed 4 return labels, boxed each device independently and affixed the respective shipping label and dropped off at UPS. In the meantime, I still need my screen protector replaced, so I ordered a double pack from Amazon for $8. Wish I would have done that on Sunday, I probably spent $8 in gas going back and forth to the AT&T store and UPS. I'm still waiting for refunds (which take 15 business after the equipment is received. Oh, I did get my daughter a phone off Amazon the Google Pixel Fold, using my Prime Visa to pay over 12 month. This way I don't have to sign any new 3 year contracts and will be able to find a new carrier in 12 months when my phone is paid off and off contract. It used to be you would get a free phone if you signed a contract, now the only reason to sign a contract is to be able to pay for the phone over time. Just buy unlocked phones off Amazon and put your money in the bank to pay for the next phone and keep your freedom to switch carriers. If EVERYONE did that, the carriers would have to work a lot harder to keep their customers. I'm starting to think all of their good reviews are from family/friends, because our experience is the complete opposite! I wanted to add that I recently moved to the area. My old AT&T store was extremely helpful. They would swap out screen protectors in 5 minutes. I went to that store for 15 years. I opened my account in 1996, went through the Cingular years, and then back to AT&T. My account has not changed in 29 years.

All COVID protocols are in place here. The gentleman that helped me was efficient and got me what I…read moreneeded with minimal wait time. When I called before I went to the store the deal I received was better than the online ads, go to the store you will get a lagniappe.

We had a meaningful and productive visit with Shane today. After changing our service to ATT and…read moregetting new cell phone we ran into a glitch in transferring data to our new cell phones. Shane quickly discovered the problem as the VPN was conflicting with Norton VPN which stopped the data transfer. Pleasant conversation and getting results meant a lot to us. We feel confident with the new service and look forward to being with ATT for many years.

I'd leave a million star review if I could. The employees were so helpful, funny and patient with…read moreme while I decided what I needed. They updated my phone for me and answered every question I had. Their kindness was definitely appreciated!

I had my phone serviced the day prior at 4:30-5pm on 1/13/26, about an hour before closing, so when…read moreI got the phone I didn't have much time to verify anything and left on good faith that all was good. The day after, I found out they sell "genuine" Apple product parts that aren't actually bought through Apple (yes, I was verbally told this), which means they aren't truly genuine. I contacted Apple while sitting in iSupply to confirm, and Apple told me the parts are most likely not genuine if they're not clearing the second screen. I cannot authenticate the camera or screen now because they cracked my original screen during the camera repair and replaced it without letting me know, so my screen isn't authentic either, which I find unacceptable considering I only came in for a camera replacement due to a busted camera lens. Now my screen has this washed out look to it, and it can't even handle the blacks of the screen correctly as it shimmers, and it gives me a headache looking at it. If you're going in for a repair, be aware: you cannot authenticate, which means no proper calibration and a lower overall phone value. That is my warning to anyone coming here for an Apple repair. Just go to Apple and get your stuff properly certified. Yes, I am irritated, but I am fair. The workers are cool; the experience sucked. Do not claim to sell "genuine" Apple parts if they can't even clear the authentication process. Now I have a permanent pop-up in my settings asking me to authenticate, which I can't do since the parts aren't real. One last thing: it's cool that the owner offered to replace my screen for free again, but it's pointless if the parts aren't real because I still can't authenticate, so I'll leave it at a one-star and move on, looking at my screen as a constant reminder not to go to third-party repair shops. Hope the $230 was worth it to lose a future customer. Don't break people's products and replace them with cheaper, low-quality parts and call it a day.

These guys do great work and stand behind everything they do. Our family will always use them for…read moreall our screen repairs.

This owner is a straight shooter when it comes to advice on cell phones and that's the reason I…read moretrust him. I've bought a couple of phones from him that we still use and have no problems with them. He spends time with me when I've had questions and actually, I'm a bit spoiled when it comes to service and reliability from this company. As long as he's in business, (and he's well established), then I'm a customer.

This place is awesome!! I walked in having trouble with my phone, a screen replace and 30 minutes…read moreand I'm good to go! So thankful!!!!!!! This was easy and the owner, Kahn was very nice and helpful!!

After finally getting back home to MS I was able to reach the owner this problem was solved! They…read morefixed and restored my phone and went above and beyond to make sure my phone was restored! I retract and I would definitely go back again because it was how they handled this issue and treated me with kindness A+for me... This was the issue::;;;;;;Unfortunately, I wish I could give a good review however, I am still trying to get my phone fixed. My back glass cracked as well as my front glass so I took it in to get it repaired at the Walmart location in Pascagoula, Mi... It took almost the whole day and they didn't even bother to call me and ask me if I wanted my port fixed because it wasn't charging. Upon leaving I did not notice, due to being n a hurry to leave on a trip, that they didn't even replace the glass with proper Apple products they put a cheap back on it that broke in less than a day... I took the case off to charge it after flying in and I don't even remember dropping it, but it was Broken. I called and spoke to the owner or manager, who didn't want to take any kind of responsibility. He wanted to point the finger at me and proceed to tell me to look at a receipt. I looked on it printed after I had already paid for the repair and found it read, they might use other products than Apple... When I spoke to another store owner at another Walmart in Milwaukee, Wi he stated they are only allowed to use proper apple products and showed me the written contract even... I DO NOT recommend them they just want your cash!!

From the owner: Phone Fix in Few Minutes PS5 Fix, Gaming Console Fix, Laptop Fix, Speaker Fix, Screen Replacement,…read moreBattery Fix, Charging Port Repair, Water Damage Restoration, Camera Fix, Motherboard Repair, Microphone Fix, Speaker Enhancement, Data Recovery, Security Unlocking, Custom Modding & Upgrades, Tablet Fix, Smartwatch Repair, Game Controller Repair, Cooling System Maintenance, Headphone Fix, Bluetooth Device Repair, Device Optimization, Software Updates & Fixes, Virus Removal, Data Transfer & Backup, Screen Touch Sensitivity Repair, Phone Unlocking, Face ID & Fingerprint Sensor Repair, Volume Button Fix, Power Button Repair, SIM Card Tray Fix, Waterproofing & Seal Restoration, Motherboard Component Soldering, Storage Upgrade & Expansion, Battery Calibration, Home Button Repair, Front & Back Glass Fix, Overheating Issue Fix, Speaker Buzzing Issue Repair, Phone Cleaning & Dust Removal, Earpiece Repair, Wireless Charging Repair, Charging Speed Optimization, Camera Lens Replacement, Signal Boosting Solutions, Phone Case Customization & Repair, Light Sensor & Proximity Sensor Fix, Memory Upgrade for Gaming Consoles, Laptop Keypad Replacement, PC & Laptop Cooling System Fix, External Storage & SSD Repair, Graphic Card Troubleshooting for PCs, Tablet Keyboard Dock Repair, USB-C Port Repair & Replacement, Game Console Joystick Fix, Gaming Headset Repair, Sound System Optimization, HDMI Port Fix

Incredibly fast service at a fair price! My phone got wet, because I'm an idiot, then got locked…read morein a reboot cycle doom loop. He fixed my phone while I had breakfast next door. Absolutely life and sanity savior!

Awesome service. Quick turnaround. Installed my screen protector as well. Best dudes in townread more

Quick, friendly, and effective! Phone broke and they fixed the screen within an hour. Weekend saved!read more

Always fast & reliable. Very affordable in CBD area. The service is top tier. Customer service is…read morealways great!!!