DO NOT GO to this store unless you REALLY need to. They were friendly, I give them that, but they…read morescammed me by adding insurance to my line WITHOUT my consent and when asked why I received a text message welcoming me to the Protect Advantage, the salesman (Bruno) had the audacity to lie in my face and say he did not add it to my line and just to ignore it, although after calling corporate and going to another store, I was able to confirm it was indeed added to my line. Would not be of any help asking for a manager since he was also helping lmao what a joke. NEVER go to a retailer, ALWAYS go to a corporate store! Save yourself the headache of having to call corporate to fix their malpractice.

Went in today to purchase a new phone. When I walked in. There was one employee helping a customer…read moreset up her voicemail. Fifteen minutes later the gentleman still couldn't figure it out. He then goes to the back to get his coworker CARLOS to help! Essentially, I could have been helped the entire time I was there. Carlos then came out to help the woman with her voicemail. So two employees to help one customer. I was then looked at and told I would be helped soon. It's now been 20 minutes. Your customer service is a disaster.

Stay far away from this store and go to the WG Village store instead…read more I went into the store and asked for a new phone. I was told they were out. I went to the parking lot and was wondering if I could order for WG Village. Somehow my order was routed to the Hamlin store. After errands I stopped by and said I was picking up my phone that ATT said was ready. He said oh yes a shipment came in. I said wow that is crazy for it to come in 5 minutes after I left. He then went on to mess up my account so much and called ATT to fix it saying the system made a mistake instead of him making a mistake. After 20 minutes he finally said it will be just a moment longer while I get the account fixed. I said why do you keep lying instead of admitting mistakes. If I am going to have to wait then I would rather go elsewhere. He said nothing, but 10 minutes later he said it is all fixed do you still want to go elsewhere. I said yes I do want to do business with a company like this. I walked out and found out my phone was bricked. The Winter Garden store was able to fix my phone but I have to wait 24 hours to upgrade my phone because of what this store did.

They will definitely not tell you the price of the service you signing up for. Your bill will…read morehigher than what they quoted you, and if you ask them about it they will just say "call corporate". Do not trust them.

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

Thank you Gabriel for helping us out with my husband's phone. Walked us through the issue and made…read moresure it was corrected before we left. ​

I would like to come into this store and feel like I am being heard. This is the second time I have…read moregotten a phone from this store added to my plan. On both occasions I have specifically given direction to the salesman to not add any extras to my bill. And on both occasions I have had to contact AT&T and have the extras removed from my bill that were added without my permission. This is annoying unacceptable sales practice and I do not appreciate it. I will no longer be coming to this location.

Amazing customer service. Please head to this location for all your phone/ATT needs. All…read morerepresentatives were so kind and personable but most importantly Chris was able to help me resolve a difficult issue. He was knowledgable, resourceful and incredibly patient. Beyond grateful for the help.

I'm super disapointed . I went to this store to resolve one problem and endup having a couple more…read more I needed to change a line to a old phone because my daughther broke hers, and the lady asked me if i want to buy a ipad for 20 dollars a month and when i received i was supposed to go there and cancel the other line with the old ipad, so i went and they couldnt cancel, if i cancel i lose the promotional price, so now i have either to continue paying one line for nothing or just return the ipad and pay 55 dollars still, plus i paid taxes for new Ipad and i told her I didnt want the protection pla, guess what, when i got home i received an e-mail telling me that my protection plan was active for 50 dollars a month. are you kidding me? They don't care about what i asked they just did what they wanted to , do not recomend this store

Dishonest sales people. Said there would be a $40 charge per phone. They charged me $60 per phone…read more Told me no upgrade fee. Verizon charged me $40 per line. They been doing this for many years.

Everyone was friendly and seemed to be helping customers. We were fortunate that Jeremy came to us…read moreright away to see what he could help us with. I told him the phone was "possessed". It kept hanging up on calls and would not let them reconnect. For the first minute or two we can't gear each other. When the phone was on the counter or nightstand, it would open a bunch of websites. Other weird things we happening, but the final straw was when it refused to connect to my car. Jeremy fixed everything and even came to the car to ensure it connected well. He was upbeat and a pleasure to work with! He was very sincere and showed he wanted to make sure we were happy before we left.

Very bad customer service unprofessional nasty sales people lie to customers not willing to help…read morewith the customers

zaid is absolutely phenomenal. He was able to help me with all my concerns and questions about my…read morephone and he got me a free phone and the best deal on my monthly carrier with unlimited 5G.

UNPROFESSIONAL. to begin the sales rep #....326 was extremely unprofessional you could not even…read moresee his eyes with the amount of braids in his face... and to top it off he was RUDE..... I expected more from a T-Mobile store....

please do not go to this store, this is a 3rd party store, The owner ( or manager Ricky) doesnt'…read morecare! his Manager give me (jonathan 941-264-6131 a 4 line service) promise me to have 4 new iphone 17. if i trade in my old iphone any thing 13 and higher, But she didnt' told me that the blue and sage green dont have in stock. it was friday oct 31, then saturday come. and monday come. Every day i have to deal with tmobile service to straight it out. Then wednesday Nov6, i went in cancel. They didnt give me back my iphone 14, At the time of sale, No body mention regarding ( once you turn in your phone, you can't have it back, 2nd they charged you 70 for restocking fee, which is almost 10%. Even i haven't open the phone yet. people beware