Came in with a need to transfer 3 phones from AT&T to Verizon. Ended upgrading all 3 phones to new…read moreiPhone 14. The transaction was lengthy and complicated. We paid for the tax on the phones (all we were told was due at the time) at the store (the remainder on the phones would be charged over the next 30 billing periods). We were also advised that the initial Verizon billing would have charges for 2 billing periods (the current and the next in advance) as well as one-time $35 charges for each phone. All of that was properly communicated and understood. Upon returning home and looking at the details of the invoice from the Victra store, we were charged $30 each for the 3 phones as a set up charge by the store (separate from the $35 per phone initial fee charged by Verizon on their first bill). This $90 in fees was never mentioned or disclosed by the sales girl. I've later come to learn that this is a fee not charged by Verizon corporate stores. Victra is an authorized Verizon dealer, but not a Verizon corporate store. So buyer beware at Victra. While Deanna was helpful in setting up our phones and new Verizon account, her failure to mention these fees was 100% shady. Don't let them charge you or just take your business to a proper Verizon corporate retailer.

So we were down on for a week for Spring college baseball and recently converted 3 lines from…read moreprepaid to postpaid (Verizon) via chat and over the phone. A NIGHTMARE. So decided not to try that with my son at college so we did it when we were together in Florida so we went to a store. THAT. iS. THE. WAY. TO. DO. IT. Brought in the phone. ACE took the time, spent about an hour (didn't get paid a dime since I bought via chat). No technical glitches like the 3 other phones. No extra line fees like they charged me....man...what a blessing. Thank you ACE.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

I had the worst experience at this location.My husband and son upgraded their phones and the…read morerepresentative that I dealt with was super friendly at first but after everything was done and almost $500.00 after when I went back for help due to my husband not getting the correct amount for his upgrade and after scheduling a appt with Loren she kept me waiting an unusual amount of time and seemed bothered by her mistake in my husband plan .A young man tried to help me .I left a message with my # for the store manager to call me and that was over 3 weeks ago and no response.Just got my next up coming bill and apparently she upgraded all my plans without my consent and my bill is through the roof . I had to call Verizon directly and after 1 hour later Casey finally straightened my account.Horrible experience at this location after they make there deal they leave customer to handle there mess .Store manager never responded

Rep will do anything to get you to skip steps to get a sale. They confirmed that I would have 30…read moredays to return the phone, however it turns out they never added the promotion to my account and they gave me a jail broken phone. Don't shop here go to an actual Verizon corporate store not the retail. They take forever and aren't 100% transparent.

Not too long ago, I did a rant on another phone carrying company. Yesterday, I just felt like…read morewalking in to share my recent experience with ATT. Where I live, I receive one to no bars. As I look at my phone now, it's at one bar thank goodness. Looking around I was trying to find answers for my low services but regardless I was going to keep ATT this time around. Two representatives greeted me and throughout my conversations with them, they were NOT trying to upsell me or treat me like a "whatever." They actually offered pretty decent solutions to my current problem and also provided me with other directions within ATT in case it comes down to it. This felt like actual conversations with actual people. Alyssa and Simon, thank you for your time and for listening to me at the store. It's a relief to have an actual set of ears in the store and to express some level of empathy. I didn't feel alone finally with this limited reception situation so thank you, guys. I'll be sure to return if I'm looking to get any additional products.

I do not recommend this business to nobody and please be aware of people knocking on your door,…read morethey r useless and liars and don't give u what they promise. I gave a phone as interchange for the other one they gave me to credit and the phone doesn't appear that they gave it as trade in . I called customer services which is the worst eveeeer three hours on the phone and never found and answer nobody can help me incredible. Then they told me to not pay my consumer line and then opened a business account so they can keep getting more money for each account they open . So now I'm left with a 550 dollars bill and no one to help me . In my book all this is fraud and I will go far to see what happened here because to me even customer service couldn't help me . If someone going thru this please report them so they can stop doing this to people .

Absolutely worst Internet service ever here in Kissimmee, Florida. We have multiple outages every…read moremonth. Horrible customer service when you chat or call And don't get me started in the Promised credits to our bill, never received them. Then they thought they can have a monopoly and be the only Internet in Kissimmee Florida area. The jokes on them we have Verizon Internet, which is a lot better and they don't go down. With as many outages as spectrum

Terrible service, Luis was not friendly not customer service oriented and treated each and every…read moresingle customer like they were there to rob the store. Unpleasant, cutting off on conversations, we understand you have a volume on sales but you also represent a name, I hope SPECTRUM can really monitor the way Luis takes care of spectrum customers. I got the customer service I was looking for over the phone from a lady far away from me in Texas. Luisito needs to take pride in what he does in life or leave the gap for someone with better customer relations.

Sebastian did a stellar job today,providing us with courteous,helpful,and friendly service. He…read moreassisted my mother in law with her new phone selection and answered all her questions. Even though the location was busy,he did not rush us out the door. We highly recommend this location and Sebastian for a very excellent experience. Thanks for all your help.

I am writing to file a formal complaint against T-Mobile regarding deceptive practices and failure…read moreto honor promotional commitments. Below is a detailed account of the issue: In October 2023, I visited an official T-Mobile store to activate two lines. A store representative informed me of a promotion: if I traded in two AT&T phones, I would receive a $1,000 credit per line over 24 months, along with a free additional line and a free phone. I handed over my two AT&T phones to the representative, and three lines were activated under this promotion. The issues began after the first bill: 1 The bill was significantly higher than expected, and upon visiting the store, I was told the bill would balance out after three months. 2 By the third billing cycle, only one phone credit and the free phone credit were applied. I contacted T-Mobile customer service, and after some investigation, they referred me back to the store. 3 The store refused to assist, claiming the original employee was no longer with them. This cycle of being passed between customer service and the store continued for several months with no resolution. By the end of the first year, T-Mobile claimed they never received the second phone, even though both phones were handed to their uniformed employee at an official store. They later stated I was placed on a different plan, which allegedly did not require a trade-in. If that were true, why were my phones taken in the first place? Despite repeated assurances from store managers and customer service representatives that the issue would be resolved, nothing has been done. Most recently, on November 25, 2024, a customer service representative told me they would not resolve this issue and even suggested I take legal action. This experience reflects a complete lack of accountability, transparency, and professionalism from T-Mobile. I feel deceived and frustrated, having spent a year chasing a resolution to no avail. I request the FCC's assistance in holding T-Mobile accountable for their misleading practices. Specifically, I seek: 1 The immediate application of the $1,000 credits per line as promised. 2 Full transparency on the processing of my trade-in phones. 3 An investigation into the deceptive practices of T-Mobile's store and customer service teams. Thank you for your attention to this matter. Please do not hesitate to contact me if additional information or documentation is needed.

amazing folks, Eli and Kahla (I hope spelled it right)... great service, patient, helpful. Highly…read morerecommend their mobile service! it's a 'keeper'..especially for disabled military widow, 82 and 'needy' in Polk City.

They picked up my device on time and dropped it off in a timely manner.Great communication and…read morecustomer service

I paid them $25 to install the battery that I bought from Amazon. But my phone battery is exactly…read morethe same as it was, and now I'm out all that money for "the repair" and the battery!! Never again!!!

I called to see if they were able to fix my daughter's cracked screen and within 15 mins I was in…read moreand out. The customer service is off the charts here and I highly recommend them!! So thankful they were able to help us out. We are in town for a cheer competition and the Express Phone Repair truly came through for us.