My data stopped working on my new iPhone so I called customer support and they ran tests and reset…read moremy network and said if it didn't work I'd have to bring it to my local att store, the manager at 407 Merhar told me there's nothing they can do and to stop calling. STAY AWAY FROM THIS PLACE.

After grumbling about the crumby wifi in Alaska, I had an epiphany to visit a local cell store to…read morecheck out options for service while I visited. In less than 20 minutes, the gang at this AT&T store had my phone spiffied up with a new sim card, a new telephone number and I was on my way to a fantastic internet experience during my entire visit in Alaska. For a mere $35, I was back to Yelping, checking local attractions, conversing with family and friends and back in the swing of cellular service. So take note - if you're not an AT&T customer you will likely have bad service....that is until you make the decision to get some piece of mind with an AT&T sim card and telephone number. This option worked out very well for me and I'd do it again when I visit the next time.

Be very careful with these crooks. They signed me up for a device protection plan without my…read moreconsent or authorization when I got my phone plan through them. They are supposed to show you exactly what you are signing up for and deliberately lied to me. It was the man with the dreadlocks. I read that the employees get a commission if they upsell extra products like the protection plan. I will not be returning and will be putting this business on the Fort Wainwright soldier ban list.

By far, the very best AT&T store that I've been to. It has a super relaxed vibe and is far more…read morepersonable than other stores I've visited. The sales associate Trent not only helped me upgrade from my current phone, but was very patient and accommodating when dealing with my severe adult ADHD (picture a child all amped up on sugar at a birthday party, except I'm 42 years old, and like that all the time without needing sugar or the party)...anyway...Trent easily answered about a million questions, helped me find the perfect phone for my needs, and walked me through all the paperwork (which is definitely something I have trouble doing on my own). NOTE: Trent is also an incredible photographer, and showed me images that he's been able to capture of the Northern Lights using just his phone! He then instructed me on how to take nighttime images (using the long exposure feature) on the phone I had just purchased, and even set me up with a stellar photo editing app to adjust those images as needed. So if taking pictures is something that's important to you? I would definitely suggest going to this particular store and talking to Trent.

Worst customer service. I went in to trade in my phone. Alex assisted us that day. He was extremely…read morepushy and unprofessional. He just wanted to sell me the phone and come back later to do all the transfers. Which didn't make sense. He wanted me to come back for everything I asked him to do. I couldn't handle it any more any more I had to walk out and go to a different branch. Where they helped me with everything I needed with out any difficulties. I was very upset I wasted all that time with him and had to drive to Fairbanks when it could've been done there.

Don't rent from here. Tried to schedule pick up with Cody and date got pushed a bunch of times with…read moreno notice- even though they claim they called. No missed calls- I CALL BULL. Now we have to completely rearrange our moving plans because someone can't stay on top of scheduling. Furniture damages easily too, check that your drawers line up and slide easily. Very disappointed.

I went into Aarons to lease purchase a couch as am on SSI they do have reasonable rates ,so set up…read morethe account for direct deposit .. every month and then every month comes hey call me for payment or like last few months skip the want it all at once .. so called corporate they seemed to have taken care of the problem (Not ) got call this morning remained them from 3rd to the 5th and that's tomorrow . wow I guess could educated help is hard to find in Fairbanks ..

These guys. What can I say. A building is a building but these guys are not just employees, they…read moreexemplify customer service! I have had my auto start for 4 years now and they NEVER fail to step up and fix what ails it. It's why I would not go anywhere else.

The crew just installed a new system in my sons vehicle. From assisting with selection, to the…read moreinstall and tuning this was an amazing experience. Their employees are competent, professional and friendly. Great job to all involved in this build.

I give it only one star because I couldn't give it less! Went to the store on Airport rd. to get a…read morewarranty on a battery that basically froze and exploded! (Imagine that, in fairbanks alaska?!) It was left in my son's car parked in the yard over the winter and was bought there last year. The battery was less than a year old! I was told that they don't warrant "physically damaged" batteries, only inoperable non-functioning ones. I didn't stay around to debate. Just wanted to be sure everyone steers clear of purchasing car batteries from there knowing that if it cracks and leaks out from freezing because manufacturers, (or possibly remanufactures), over diluting a winter battery with to much water in an arctic environment you are SOL. And for anyone who says it should have been brought inside, well, maybe. But I've parked outside in Fairbanks since I could drive and have never had something like this happen! Imagine someone's disappointment if this happened while their vehicular was parked at the airport and they were returning from a trip. Only to find a non operable car because if their battery.

Wrote a review on bad experience yesterday. Received a response from a Frank M, stating customer…read moresatisfaction is their goal. No last name or contact I formation. I called the store and they didn't know of Frank M. They did give me Larry Benning's name and number. I called him to discuss the situation. He didn't let me finish was rude and said he had customers waiting. He was not interested in hearing about the failure of the store. So I am writing another review. Frank M if you do care please provide contact information. Poor customer service and rude representatives don't shed a good light on your stores.