To everyone who had a bad experience with Cricket at the W. Rancier location next door to Boost, I…read morewant to apologize. We are under new management and our new team is eager to please you, our customers. In addition to our special team of bilingual sales advocates, we have some amazing deals on phones right now, like an iPhone for $30 of a Samsung Galaxy for free. Stop by today and visit with Tiffani, Diane, Kenia and Joyce and enjoy a whole new shopping experience.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Killeen store today.

Brought my dad here after he was fed up with the other AT&T in town not being able to troubleshoot…read morehis phone. This location was able to quickly conclude that his phone was defective and instead of telling him to just call a 1-800 number for replacement, they took care of it in-house and sent it off themselves. Wow, imagine that (I'm looking at you - AT&T on Stan Schlueter). (#2)

Worst AT&T store I've ever visited. I asked for help removing insurance on my account and was told…read moreto use the app. I stood there for five minutes looking for it, and when I admitted I couldn't find it, they nonchalantly said, "Okay, have a nice day." Terrible Service

BEWARE BEWARE BEWARE would give zero stars he was suppose to replace just the screen on an iPhone x…read morethat everything was working except the screen has some cracks that we just wanted repaired and he disconnected the Bluetooth and the WiFi now can't even get them to turn on at all much less search for anything THIS IS THE SECOND TIME HE HAS DONE THIS TWO SEPARATE PHONES HORRIBLE CUSTOMER SERVICE after he disconnects your bluetooth and WiFi he just tells you that you have a motherboard issue which is a lie BEWARE BEWARE BEWARE

Prices are absolutely insanely high I called a few other places and they are literally half priceread more

Waiting on the rep who left her work phone at home. She was able to call some one at her house and…read moregave them the password over the phone for all to hear. I was able to get all my work done that I needed to terminate my relationship with Verizon. I would have stayed but unable to get home internet from them. They advertise it that they can do it. My last three addresses in two states unable to get WiFi from them. Do not advertise if you can not produce. I have received two emails now offering $500.00 discount over three years if I return. GOOD BYE AND HAVE FUN

My 79 year old mother went into store to get her less than a year old phone repaired and was forced…read moreinto a new phone and payment plan vs insurance plan to repair phone.

Lauren was amazing !! me & my boyfriend were having trouble trying to get his service working again…read moreon the phone but we went into the store she got us taken care of very friendly and can tell she loves what she does! I appreciate her for helping out.

Spent a few times too many and wasted a cumulative 5 hours of my life here. The only positive…read morecomment I can come up with was that Cory (and some other guy) was very helpful and patient trying to troubleshoot my dad's phone. We decided to go to another AT&T in Killeen on Central Texas Expy to try and resolve my dad's issue and within a few minutes, they realized that the phone itself was defective and promptly sent it off for replacement per his warranty (it was only 2 months old). So, if you have a faulty phone in need of repair or replacement, this particular location on Stan Schlueter is not the place for you. They will just tell you to call a 1-800 number.. smh. (#1)

If you're looking for a wireless expert with great customer service stay away from this place. My…read morehusband visited this place today around 5.00pm to get a case for my LG dual screen. Clearly the back screen come with a case but not the front screen. So, when my husband asked if they carried this item he was greeted by a loud mouth sarcastic individual. The Woman asked why would he need a case for a case... And kept repeating it. Also, there was a guy name Josh that didn't offer any assistance. My husband ended up leaving there frustrated. No one should experience this type of treatment. They could have simply looked it up instead of being lazy and talking to him like he's crazy or something. If you want respectful interactions with a Verizon retailer, I suggest you find another location.

Kory helped me so much! Thank you for ordering my new iPhone and being patient with me! You are…read morevery professional and honest!