I walked into the store this morning, kind of disillusioned by the reviews I saw. And also the…read moreSupport on the AT&T app. Well I'll tell you what it changed within the first three minutes. I am so glad I went there Jon was a huge help. Never been with AT&T and I was switching from Xfinity over to them not because there was anything wrong with Xfinity, but I was moving. And AT&T has much better coverage where I am off to. To be honest when I was dealing with the support on the app last night I thought I went back into the dark ages but the guys at the store changed everything. I was thinking About AT&T Where those bad reviews came from, have no idea, I'm glad I didn't listen to them. Thank you guys

There is no negative star rating or I would use it. First,…read morethe Rutland store has a manager who is horribly snobbish. I used to travel from Rutland to Middlebury for 3o miles so I didn't have to deal with him. Today out of the blue I saw an unpaid bill from 2019 when I left ATT. on my credit report. I called the company they hire Credence RM out of India and was told after 6 people and 40 minutes that ATT took back that bill and I had to call ATT. So I called ATT in India and was on the phone for 30 minutes just trying to pay this bill. They told me that I could not pay the bill because I did not have an account number from a year ago. It is outrageous that we as consumers allow phone companies to treat us so poorly. ATT is the worst of the beasts. So glad I cut my bill from $190 with ATT to $90 with Xfinity, better service too.

David was amazing! I had been on the phone with TWO Verizon "techs" perse for 2 hours for 2 days (a…read moretotal of 4 hours wasted),and they still didn't fix my problem. I ended up going into the store in Rutland, VT where DAVID knew exactly my issue & fixed it within 15 minutes. Samsung automatically updates my phone, and this update was flawed, as it wiped everything off my home screen (except the Google apps), and wouldn't let me move any of my apps back to my home screen. 4 hours of frustration, and it was fixed by a store tech in less than 15 minutes. Don't waste your precious time with Verizon phone techs because honestly, they are very nice & TRY to help, but didn't.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

It will sound random. But we were literally passing through Albany on our way North, and on a…read moreFriday morning, we needed to buy a used iPhone to replace the one I was using. A quick search yielded these guys who were along our route, and we made the quick stop. And were the first ones there when the doors opened that morning. Don't let the location or look of the shop fool you, these guys were extremely helpful and knowledgeable. They had a pretty good product selection - I got my used iPhone 7 at a good price (it looked almost brand new). And the counter guy even helped me switch SIM cards, and made sure everything was working to my satisfaction. We were in and out in 20 minutes, and continued along our drive without missing a beat. Sadly, we don't live nearby or I would be a more frequent customer. If you live in the area, then this should be on your list of handy resources for your cell and tablet needs. Keep up the good work guys.

You hate to pile on a business that's already gone out of business but these people really screwed…read moreme. Not long before closing up shop sometime in March 2019, I had my iPhone battery replaced. It was $79.99. Within a month, something in my phone starts rattling around. A short time after that the phone had issues accepting the power to the form the lightening cable. I called Phone Wizard who I discovered had gone belly-up. So I took it elsewhere. These folks opened up my phone and told me the following: "Your battery is is barely connected by a tiny power cord to the rest of the phone. That's what rattling around. Also, whoever put the battery in gave you a used battery that was literally glued in place." Totally unacceptable. I had to pay $60 for another (new) battery because the good folks at Phone Wizard seemingly had at best had no clue what they were doing, or at worst willfully screwed me over. Shame on these people and their business practices.

Professional, high-quality repair! Craig did my insurance job screen repair through Asurion on my…read moreS8. He was on time and the phone looks like it did when it was new. Came to my office and did the repair while I worked. Most importantly, Craig is someone you are not afraid to invite into your home or business to complete your repair. He looks professional and is a professional.

Craig was extremely communicative, friendly, and efficient! My phone is as good as new. Thank you…read moreCraig! I highly recommend him.

Very happy with them! Had my screen replaced it stopped working a week later called them and they…read morefixed it right away no change! Great customer service! Will be using them again!

Hi, I brought my husbands iPad in because the screen was broken and you folks helped me…read moretremendously. You fixed it and I had it back the same day and I am so pleased with the work that you have done and I just wanted to make sure that I gave you an excellent review.

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

Stopped in because I couldn't remove a phone number and they fixed my problem in less than 2…read moreminutes. Great service.

My entire 12 Pro Max screen had to be replaced. In addition, I apparently had dented my camera and…read morethat was replaced as well and I have a screen protector put on.

Cameron, an employee at Brattleboro's Verizon Authorized Retailer, TCC, checked out my Apple IPad…read morewith elegant simplicity at the store, found no serious issues with it, and answered my questions and gave me information I needed to set up a usage review. I didn't have to wait very long for service. When my problem reappeared in my own home I was able to call him at the store and he suggested resetting my home WiFi and Presto! Everything was OK. I'm not great at knowing how to troubleshoot this technology so It felt very good to be able to find a very knowledgeable and courteous employee to interact with. I rate Cameron five stars!! /

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.