This review is long overdue, but Serkan is a wizard! My son's laptop wouldn't charge anymore due to…read morea loose USB-C port. He repaired it but it failed once again. He graciously took it back after finding out it was a faulty replacement part and its been working flawlessly ever since! My Samsung ZFlip 5 foldable screen also took a crap at the same time, and Serkan was well aware of the problem as a common issue, so he was able to replace it with a new screen, which was very costly. Very happy with his work and his customer service. His prices are very reasonable as well. I wouldn't hesitate to recommend him if you're in the South Bay and need one of your devices repaired! Parking is tricky. Just FYI.

My wife's laptop was coming apart from the hinges due to a drop when she used it for her classes…read more Anyways, I was turned down by a lot of other companies, Serkan reached out and offered to help with a free consultation. He diagnosed the problem and gave a reasonable price for the repair. He was very communicative when it came to scheduling and updates of the repair. It took some time due to shipping but now we are able to use the laptop again without fear of it falling apart. Would recommend.

My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Today I went to get a new cell phone after having my iPhone 10 for six years. Pro- tip - make an…read moreappointment online. Makes for minimal waiting. We had the good fortune to get paired up with Hector. Hector is a pleasant, patient, well-spoken, professional young man. He was very thorough and thoughtful in helping us understand all the options we had for purchasing an iPhone 16 Pro Max. He was very patient and personable as we waited for quite a long time for the phones to transfer info. We are very pleased and happy with the new phone and the service at this Verizon. Thanks you Hector for helping me get my new phone :-)

I came in to buy a new phone and the overall experience was good. They were very helpful, but of…read morecourse kept pushing for the higher price options. The phone covers were extremely expensive so I would avoid those. But if you are looking for a new phone and a new plan you could do worse. Not exexceptional but I would be back for sure.

I have never felt this humiliated in my entire life Since I…read moremeet Alejandro the assistant manager I purchased a phone and it came out bad it was under warranty only 2 weeks old I addressed my concern with Verizon on phone and was told to go to the store and get it change for a new one as soon as a walk in and express my concern the assistant manager told me I had to pay out of pocket and that I could have been lying about my phone not working so I had to pay even when I clearly told him that it was on the Verizon notes I only had to come in and exchange it under warranty .Alejandro refused to do so calling me a lier that on his point of view the phone seems good and if not I had to pay out of pocket for what ever I saw wrong on the phone , I've been with Verizon for 7 straight years and never have I ever experienced something like this Very unprofessional

Went in this morning this kid name Sam he's new made it fast and easy got me In an out of their…read more good service for sure!

Came here for a simple T-Mobile Tuesday blanket, and somehow the guy up front just made it a five…read morestar experience. Friendly and lighthearted, good customer service.