Zee is the magic man, I brought my senior neighbor to get help after getting a new phone because she went to (took the bus by the way) the king and story location "corporate" and left and got home and couldn't use her phone because it was "red" emergency calls only. She couldn't find her pictures none of her apps were there, she's 83 years old and you think after being an ATT customer for over 48 years they would have taken the time to help her before she left but they didn't so shame on you. Thank you thank you Zee, she knows how to use her phone, it works and she's happy and he took time to upload her favorite music artist, he went above and beyond he was so professional kind compassionate and sweet read more

AT&T Store - Zee - Mobile Phones Near Me - San Jose, California

Excellent service and deals. Assistant manager Kyle is the best. as well as the managers team. We drive from the east .Worth the drive . Gave us best valve . Thank you Grant Adams read more

My boyfriend came in to have our bill lowered, he spoke with Josue at this location. Josue explained our bill would be lowered by about $80. We get the bill the following week and it was more than what we would original bill amount. We walk back in today to grt an explanation on how our bill is higher. Hector greeted us very rudely. No customer service skills. He reeks of bad attitude. We walked out and left. read more

Att is good ,but experience in this store is always long wait. like is only one person in costumer service y four or 5 person waiting. and people come and go no service. too slow waiting. they need to put more workers. read more

I came in to create a new ATT account for my phone and Tracy was truly amazing with her professionalism in customer service because we had to call the customer service to help update my older phone to help reconnect cellular service which took a few hours to troubleshoot. In that time she was able to assist other customers who had come into the store and assist them with their needs while my phone was updating. Other branches in san jose in campbell and the valley fair mall have been mixed reviews but I will definitely be coming back here for my next phone upgrade. There was a typical selection of iPhones, watches and phone case accessories on display. She alone made the ATT customer experience exceptional in value compared to other cellular providers Ive worked with in the past. I will be recommending more friends and family to support this ATT branch. Thank you Tracy! read more

came in to change my sim over to a new phone, Ms. Vanessa R was very helpful and very delightful !! She made the switch quick and very efficient! excellent customer service ! read more

Horrible customer service here. Surprised corporate hasn't stepped in to address the issues with this store. I will be filing a formal complaint read more

Horrible customer service. Someone miss informed me about internet service and so I had to return my equipment before I even officially set up my service. Long story short, a collections company has been bothering me for months about this issue charging me a significant amount of "debt". I went back into the store for support and they couldn't help me nor did they even try. Don't get AT&T! read more

Called in and no answer so I say I'm down the street I need a phone I'm just going in. These two lady's help me out purchasing a phone cracking jokes overall my visit on 10/07/22 was a good experience for me at the store. I hope the two store associates receive recognition. Thank you both for my iPhone and watch read more

There are three major employees in this affiliated store. Amy, Jonathan and Quan (store manager). Jonathan is rude and impatient. When questioned about inconsistency in this location, he yelled at customers and flock off. He also disregards the store hour: the store doesn't have a noon break time but he shuts the store and sleeps inside. He also muted the store phone and kept playing on his phone while others were waiting. Amy is the second employee. She has some attitude and mumbles stuff when new customers come in. She also failed at basic AT&T knowledge and made multiple errors on simple transactions. She refused to correct her own mistakes and gave customers run-around. Quan is the store manager. I would expect a manager be more personable instead of a poker face. He is also really hard to get ahold of. Hiding behind in the back, lying in the face of customers. Claiming a widely known deal not valid in his store. One last thing, maybe consider unmuting your store phone before asking customers to call in? read more

Clean store and staffs are really helpful to help me with my family plan. Normally another carrier come with a lot of hidden fees which will bump the bill by the end of the month but with staffs here, they are happy to explain straight forward the total for monthly bill. Thank you guys read more

Terrible customer service. No greeting whatsoever and although there was no other customers in the branch, I felt like I was a nuisance to the two workers there. One was on their phone while the other came out from the back in an unpleasant mood. I had great experiences at the Capital/Tully, Rivermark Plaza, and Valleyfair branches, so this was definitely unexpected and a bummer as this office is the closest one to my home. read more

Andre the store manager was amazing. He helped explain what I needed, lowered my bill by getting me on the right plan and helping me with hotspot, he was so kind and attentive!! read more

They should really update their store hours. Came for a new phone cause it said it was, but it is clearly closed. Not very good for business. read more

Garbage internet service and it's been down for 5 days now. My area code is 95125 and they only sent a crew out a few days after the internet outage but they clearly didn't fix the issue and has been down since May 5th. I work in telecom and this is literally as easy as changing out the fiber where the problem is. read more

I received excellent customer service from Quan and appreciate the time he spent expertly and patiently answering my questions.

They gave me the wrong invoice. And call att instead to fix that. They never reply their phone and even close the door at open hours. Many customers are waiting at the door but they just ignore you read more

If I could give this place a zero star I totally would. No greeting when entering the store you just stand around until someone acknowledges you. I went today during my lunch hour and there were 5 customers waiting for one worker while there were two male voices talking and laughing in the back. I and another customer waiting requested that the associate get someone from the back to help and he lied saying there was no one else just him. 2 minutes later one of the guys that we heard lauging in the back came to help after the associate went to the back and called the people who supposedly weren't in the back laughing. I just needed to do a screen protector warranty and waited over half hour for them to deny me because my husband didn't have his physical ID. Not once have we needed one when making a purchase and now it's mandatory. AT&T get more workers especially when the services you provide are not cheap. read more

I've been an AT&T customer for over 15 years and I must say, this location is by far the best I have ever had the pleasure of dealing with. Quinn was extremely helpful, patient and knowledgeable through the process of a phone upgrade promotion that ended up having some hiccups along the way. I highly recommend this location! read more

I've been to so many AT&Ts and this one is by far the best one. The customer service is grate. Amy & Jonathan helped me get a IPhone 13 pro max. read more

Honestly best customer service ive had. they helped me with my new phone plan while cracking jokes with me. amy and quan both were such fun people and were amazing at their jobs. made me feel comfortable and like i was truly getting the best of my service read more

Came here today to see if they could switch my SIM card for me cause I couldn't open it. They went above for me. My screen was broken & only half worked, so the manager sat there with me trying to get it to work so we could switch my stuff. Made me laugh, made sure I wasn't crazy by myself LOL. Customer service was so great. read more

I am extremely satisfied with the reps who helped me over the phone. I got my new cable and internet with them and even managed to get me an installation appointment this week! Super fast, and no issues at all. 100% recommend! read more