I need help my sons Phone needs Apple ID but Apple never give…read more It's yours So can you help us

Amazing customer service and iphone repair skills!…read more My husband dropped his iPhone 8 Plus and completely cracked the screen. Within 45 minutes, with 3 other people in line, his iPhone was as good as new! The owner even added a free tempered glass screen to ensure that this wouldn't happen again! Who does that?? This takes away from your return business, but this shows that the owner actually cares about you! Cannot recommend this place more

I think this is the first time I walked into a store and walked out and immediately switched to…read moreVerizon. I was told by T-Mobile rep online to go to a store as they were going to help work out a deal to keep me as a customer. I walked into this location and explained to the service rep about my conversation with T-Mobile online. He immediately dismissed me. He wouldn't even look at the notes in my account. I told him I could just go to Verizon and get new phones and he just said "okay". I left the store, went to Verizon and I am now a proud Verizon Customer because of one employee.

walked in with a iphone 15+ having issues with ringer volume going from high to low. Guy told me to…read morecall 611 or an 800 number and said sorry. Went home and my S O went on u tube and fixed it--5min.They should have knowledgeable people staffing the store instead of just sales people.

Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

Great customer support! great deals! I walked in left out with a repaired phone in 10 min and it…read morefelt great having my phone back to normal thank you!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Very friendly and helpful people at the Cuyahoga Falls office. We switched to AT&T in November and…read moreare very happy.

I will NEVER return to this location. Walked in with the intention of switching companies and left…read moreconsidering a lawyer. The man was talking inappropriately about a female employee and I immediately turned around and walked out. Whoever the baldish man is, he shouldn't be employed here if this is how he speaks about women. Another customer outside said that he's always like that. Said that he drops other customers if a woman walks in. I'll stick with Verizon.

On March 2 I paid my Internet bill as usual at the Howe ave store. Not only were there 12 people in…read morethe store waiting to be helped. There were two people working the whole entire store working the registers not only did I wait an hour and a half to pay my bill. There were four people ahead of me didn't even get helped. I blame the supervisor for this. If I could give this store zero stars, I would.

Constant outages and poor customer service. When I called to cancel my service, they kept trying to…read moresell me a different plan. It took me 25 minutes and getting pissed off to finally get them to cancel.

Had a washing machine that I thought was leaking. Warranty company chose ProtecRepair.biz to come…read morediagnose. My tech, Dean, was GREAT. We determined it wasn't the washer (it was a drain hose issue). But after he left the washer wouldn't work at all. I panicked a bit and called in and texted asking them to send him back. The man I got on the phone in the office was a D-bag! Instead of saying "He's already on another job and let me see if I can help" he replied with "He's already in Canton, I can't just send him back. He's working on a $15,000 appliance job. He's an expert on those machines. He'll have to call you" It wasn't only WHAT he said, but HOW he said it. Super dismissive. Well thanks for letting me know I'm not important because my washer wasn't worth $15,000. Dean called me back and explained that I had to unplug and reset the controls and everything was fine. Why couldn't the guy on the phone just say "He's at another site, but I will find out what's wrong and call you right back or send someone else" Dean you were great, your manager....not so much.

Asked for estimate for repair. Received a $950 estimate to repair a $400 washer. My husband…read moreobtained the parts for $45 on Amazon. ProTech then hounded me to move forward, which I ignored. They then left a 1 star review on my personal business Google site!!! Unbelievable!