I walked in the store just looking and the manager Raychelle come over to me, she asked me a few…read morequestions and she explained that being a first responder I get a discount on my at&t bill. She was very friendly and helpful. This will be the go to location for me and my family.

If I could zero stars I would. Worst customer service, instead of helping with questions they throw…read moreout a "I don't know" and let that go. No thanks won't be going back.

Daniel was great! He helped is out and chuckled at our craziness. He explained things to my mom and…read moreshe is satisfied. So great experience overall.

I arrived to deal with a phone issue that couldn't be resolved over the phone. I check in, it's…read morevery busy. I see a Verizon rep (got his name Nick) dealing with a very rude, negative, impossible customer who wanted to go in circles. She had already been there over an hour. Nick maintained far more politeness and patience than could have been expected, don't know how he did it. Sara was quickly moving through customers, multitasking between them, making sure everyone was getting taken care of. These are two above and beyond people. I left the store 40 min past closing time as they were still giving the last customers what they needed.

Miss Trinity was very patient and extremely helpful to my handicapped sister who was experiencing…read moreterrible issues with her phone. She solved the issue and restored my sister's peace of mind. We will definitely return when the time comes to upgrade.

This Verizon store will make you want to switch carriers. Starting at management, right down to…read moretheir uninformed employees.

Bought two phones from them. The LG Stylo 6 is obviously a refurbished phone, sold to me as new,…read morethat has a bad battery, and can't be changed by an independent consumer. Been back three times with the problem of it not charging correctly. All three times, they blew me off with some BS... Never buying another phone from them again and never recommending them to anyone... Plus, supplied no instruction manuals at all, I'm sure bc it was refurbished, which wasn't revealed to me until I contacted LG about it with the ID #. NOT cool.

Honestly some of the best service I have ever had in regards to cell service and the like…read more I had a very annoying issue with my previous carrier- who had no locations in Louisiana so came in to Boost to switch carriers. The staff here helped me every step of the way without any judgement or frustration/ impatience. They even called the other carrier's customer service and handled everything on that end so that I did not have to. We had very genuine and kind conversation and they went above and beyond to help me get my phone up and running right away. 10/10 would recommend.

My phone was acting up on Friday and I urgently needed service asap. The young girl working at the…read morestore resolved my problem in just a few minutes. She was polite and addressed my needs immediately. It's rare now and days to get such great service. You have a wonderful representative. I will go back to this store if I need a new phone later on. Thank you for such a great experience.

DO NOT DO BUSINESS WITH THIS STORE!!!! That 5 star review is…read morefrom them. If I could do negative stars I would. I bought my phone there, and I thought they were giving me a good deal and helping me. The whole time they were scamming. My month was up yesterday, and I had attempted to pay online several days ago. They couldn't find my account by my email and asked for my pin (which I had not been asked to make in the first place). I called Customer Service yesterday, and spoke to someone whose second language is English and who went back and forth because she kept telling me a larger amount to pay. I spent over an hour on the phone with her and realized she was not going to help me. I waited for her to hang up so I could complete the survey at the end of the call, and she refused to hang up!!! After 20 minutes of keeping her line open, she somehow managed to disconnect the call without the survey. I tried the chat and after going back and forth with the chat bot, finally was able to chat with a person. They told me that there were 4 (FOUR!!!) other phone numbers on my account. I explained it is just me, and she said the system could not generate the proper amount for me to pay. She turned it over to another department who did actually call me back. They took off the other lines and I gave them my card number to pay the $40 and she said it went through. I thought I had gotten a confirmation because I received a text from them right away. I was so upset, I didn't read it...just thought "finally". My phone was turned off this morning!!! Now I am going through the whole process again! :( I called the number the last people called me from and cannot speak to a person. I cannot even find a place online to file a complaint. I am still looking and will not stop until I can tell as many people as possible that this store is dishonest and will take your money with a smile while stabbing you in the back and your bank account. I still cannot use my phone. UPDATE: It still took over an hour, but my phone is now working. Apparently they no longer have the $40 plan. And because my phone had been off due to non-payment, I had to choose another plan! The options were $50 for unlimited or $35 for limited data. Seriously?!?

This is the best Verizon store I have ever visited, I got a free phone from their promotion and the…read morecustomer service is the best!

The store was clean and modern, the staff was friendly, and the iPhone cracked screen repair was…read moredone the same day. BUT....there was a critical problem with the process. They failed to tell me that they were replacing the screen with an aftermarket, non-Apple screen. They didn't explain that there was an option, any difference between the 2 products, what an official screen would cost - nothing. I got home and immediately noticed the colors looked off and did the research to understand what they had sold me. When I called they essentially said they "figured I'd want the cheaper option." It's clearly an inferior screen with noticeably worse lighting, everything is super bright and cool. To make matters worse, I then learned the Apple Store offers the screen replacement with an official screen for the same price they charged me for the 3rd party screen. I guess shame on me for not doing the research in advance, but maybe don't assume everyone knows what the hell an aftermarket screen is. Their response was essentially "sorry", and their corporate support was a notch above useless. Buyer beware.

Daniel was awesome! He fixed my issue and he was super kind. Incredible customer service!read more

Was out and about running errands when my phone totally went crazy and I could not hear out of it…read moreanymore. I stopped in here in the hopes that someone could help me or help me fix it! I was immediately greeted by a very competent and helpful sales person who not only was able to take my phone immediately and begin to review it But they gave me a very very reasonable quote to fix it. I will absolutely be back time and time again for all of my phone needs very competitive prices

I had a problem with my battery iPhone 8 Plus, wouldn't hold a charge for long, called store they…read morehad my battery in stock, took about 20 minutes, now my phone is back to when I bought it years ago, would recommend store, battery was cheaper than I expected, Thanks, saved about $50