The manager at this location is amazing. Carlos helped me switch from Metro to T Mobile and get a…read morenew iPhone. He made the process so easy and explained everything to me so I really understood what I was getting. His customer service is 5 stars. I'll definitely be going back to this location if I need help in the future. Thank you Carlos!

As far as phone stores go, this one is pretty decent, we switched from AT&T back to T mobile and…read morecouldn't be happier. AT&T was getting us for data overages each month, now after 11 days of service have only used 1.6GB for 2 lines? On AT&T would have used 3 times that as they charge some users for using Wi-Fi against the data plan.. Above expectations service from rep "AG", service is quick as can be expected and professional. This store is a company owned store which most of the time is a better choice than using a "Authorized Retailer". We cut our plan by 30 % by switching° and got more data (unlimited plan 2 lines for $100.00 a month) Give it a shot if you are feeling like you are NOT getting the best value from your cell carrier.

My husband's phone needed to be replaced because of its age (network no longer supported it). I was…read moreplanning to buy a low cost Android system phone to replace it, but Dae and Keisha pointed out that he could get a replacement at no cost. Selection is limited to a few models, but we only need a phone for a few texts, mostly security codes to log into accounts. Dae worked with us for about 30 minutes to get us what we needed. Both were very professional, knowledgeable, and friendly.

I recently bought a new I phone 16 e from the East Cobb store on Roswell road. Within 2 months the…read morecharging cable quit working. When I went in to get it checked and hopefully replaced I was immediately told it was an Apple warranty problem and they couldn't and wouldn't help me. I should have expected this treatment as it is consistent with the treatment I received when I bought the phone. Only going back as a last resort.

Customer service - dead on!!!!!! A manager that multi tasks…read moreand works FOR the customer

Miranda was amazing! I called ahead of time inquiring about a phone and she let me know everything…read moreI needed to know about it. When I arrived, she was as friendly in person as she was over the phone. Personable, friendly, and quick to offer solutions. If you live in this area, I'd recommend this location for your electronic needs. Great work!

I love this place!! As stressful as it is to have a broken phone, it's awesome that I can take it…read morehere and have it professionally fixed SUPER FAST!! Extra bonus: it's inside the Walmart so I can even grab some groceries while they work on it. Everyone I've encountered there is friendly, but Mason is the absolute best!! I'd give them a hundred stars if I could

Cellairis sucks. They promised to repair the speaker on my phone in 3 hours. Four days later I…read morefinally got my phone back and they had not fixed the problem. Managers Ivy and Tes would not call us or give us status updates during the four days. They hire these young kids in the store to deal with the customers and then put them into very bad situations when they cannot repair the phones and won't call the customers. Worst customer service I have ever experienced. Stay Away!

I had such a great experience with I Will Fix Your IPhone…read more They were quick, the customer service was amazing, and my phone looks brand new!! I came in with a cracked iPhone X with a case that clearly was not protecting my phone because the screen protector and the actual screen was broken. They fixed my screen and I ended up getting a privacy screen protector and the cutest pink phone case. I will definitely be recommending them in the future!!!

This is under NEW MANAGEMENT so please DO NOT PURCHASE THE COUPON UP TOP!…read more Got there on Friday to have an iPad checked out. I was told that the place is closing early and they will not be open on Saturday and Sunday as well. Guy up front asked if I wanted to drop it off on Monday instead of leaving it over the weekend. I told him no thanks ( I'm already here so why not leave it ). Got a phone call an hour later stating that the screen is messed up so he will work on the screen. So forward to Monday ( today 12:47pm) I called and ask about the iPad , I was told by the NEW MANAGER that he is putting the screen on right now so give him a few. I asked was 10-20 minutes ok and he stated no later than 2pm. Ok Got a call at 3:02pm that the iPad is READY ! Got to the place at 3:23pm and the iPad NOT FIX. The guy up front said give him a few minutes because it was working and he not sure whats going on. Ok cool. I told him we will go grab something to eat and come right back. Still no iPad ( ok cool we will sit in the car and eat ). I decided to walk in the place at 4:25 cause at this point we have been waiting for an hour. Lucky the iPad is working !!! I showed NEW MANAGER the coupon and he stated it's not his it's old management doing. Now the problem I'm having with THE NEW MANAGER IS you had us waiting for a damn hour and you can't grant the coupon or say let me take something off for having y'all wait this damn long???! Take the shit down then

Today 9/3/24, I visited the MetroPCS store at Town Park in Kennesaw and was assisted by Khadim!…read moreListen, every experience I have EVER had with Metro before today had been a negative one, even the hours I spent on the phone with their "Customer Service" agents the previous day. May I suggest you all make him the BLUEPRINT for how you not only interact with your customers but also, how to truly do all that you can to assist them especially when the issues are many and complicated. HE is the single reason why I am a MetroPCS customer today. Khadim, THANK YOU ...and as I said before I walked out, they need to just GIVE YOU a Metro store and you take it from there! You are awesome!

I visited the Chastain Road MetroPCS last Monday because I was in need of a car phone charger,…read moreafter traveling over the weekend. The store was really clean and modern looking. The service was also really good from the cashier. Every associate was smiling and the one that helped me, was really upbeat. It was my lucky day because the chargers were on sale. I ended up purchasing two because they were half off. They had four colors: blue, black, red, and purple, so I decided on a blue wall charger and a purple car charger. The quality was good as well and not the type that you will find with a wire shortage after two weeks. I also found out that because this is a corporate location, the chargers will include a one year warranty, should they stop working. Overall, I would definitely return if I need another accessory, and I may return soon to upgrade my phone.

I didn't even know this place was nearby. I trashed an iPhone that I knew was not repairable but…read moreinsurance needed to have it appraised. Called and spoke with Theo and he told me to come on on. Him and another tech did an extensive assessment and confirmed my suspicion. I was very impressed with the service and the detail of the estimate.

I shattered my old iphone's screen when I dropped it face down on cement . I don't like to upgrade…read morephones until it's absolutely necessary so I was over joyed to learn that my screen could be fixed. Maxwell at UBreakifix had my phone ready in an hour and a half. I was very pleased with the service, I was even able to schedule an appointment and get an estimate online before dropping my phone off. Would use this location again.

Quick and easy when you need a quick fix for your phone. They are super knowledgable and get the…read morejob done fairly quickly. Due to having boys that are not so easy with their phones this place is a lifesaver! The prices are very competitive. Parking can be tough as it is located in the Kroger shopping center.

Quick and easy, parking right in front of store can be a pain for they are right next to a subway…read more Pricing competitive. Nice young man helped me today. Will follow up after work is complete. They repair cell phones.