Not the best of experiences. Walked in no one really cared if we were there. Lady asked can I help…read moreyou as she sat and didn't even acknowledge we were customers. Almost as if we had interrupted her day and playing on her computer . Will never walk back in that store even if they paid me. Clueless, and kept adding fees for things that we kept talking about upfront obviously, she didn't want us to be there if I owned this store, I would terminate every employee that was in the store that day and start over.

Jesse was literally the only representative at any Verizon store to be able to help me to activate…read moremy new phone that I bought from a third-party carrier. Please come and see him. He is the best and he has patience and he will take his time to assist if I could give 10 I would .

Great service!! Owned locally and very nice personable service. Does not try to up charge!!read more

Short and sweet experience. My phone wasn't responding to inputs, and I took it in and he did some…read morekind of reset. No charge. Nice guy.

Went in to get my Galaxy S10 screen replaced as it had the black hole of Calcutta forming on the…read morescreen. Took them a day to order the screen, and once the screen came in took about an hour to fix. All is well, phone is good to go. The staff is extremely professional and polite and efficient. Prices are competitive. Definitely recommend.

Phone Lab do not use genuine Apple iphone batteries or parts. They replace my glass and battery…read moreafter the repairs my phone gets hot the battery charge do not last and my camera is waving like it is under water! I went back to Phone Lab they said see our sign on the counter about batteries! I had to go to real Apple technician they ordered me the same new phone because to repair what phone lab did not do correctly would cost just as much. Phone lab was a waste of my hard earned money. I was sent to them by t- Mobile I let t-Mobile know what happen with Phone Lab service I do not recommend them for your iPhones!

Normally I love this store. Employees are always helpful. Not today! The older lady wouldn't even…read morelet me explain my situation. She was sooooo rude! She does not need to work with the public.

If you are looking for bad customer service, this store is ABSOLUTELY the place to go. The…read moreinformation I received over the phone from one staff member was completely different from what I was told in-store. At the store, I was given strange and unchecked information -- for example, I was told to wait three weeks for MAYBE a lower price. Even worse, the items that were said to be available over the phone were actually taken to an "event" and were not in stock. This is unacceptable, especially from such a large store. The core problem is that the information given over the phone does not match the reality in-store. Customer service is unreliable, inconsistent, and in my experience, a complete zero. Instead of this store, please go to AT&T at Chastain. The customer service there is like night and day compared to Carterville. At the Carterville AT&T, they can't do basic things -- for example: Transfer data from an old phone to a new one ("Oh no, we can't," a young lady told me). I honestly wondered why the store is even open if they can't help customers. But at AT&T in Chastain store? Completely a different story. They handled everything we needed. We left with three new phones, and our business was taken care of in a professional manner. Kudos to Andrew, the manager at AT&T Chastain. If you need AT&T service, go to this location!

Wow, they do all kinds of repairs on phones, tablets, computers, and gaming consoles. Conveniently…read morelocated inside Walmart in Cartersville, GA. They sell covers and assessories. I stepped into this store when I was looking for a cover for my daughter's phone. They had two kinds for sale. The young man helping me was polite.

I had a cell phone repaired here recently and overall I would say the service was very fast and…read moreprice was reasonable. However I only gave it 3 stars because they used a generic screen repair kit and not a genuine replacement. You can see streaked manufacturing lines in the glass when it's not on and it's not a true black either. It makes the phone look kind of cheap. Overall a classic "you get what you pay for" kind of thing. If you're not wanting to drive to Cumberland or Lenox mall to the apple store, and you don't have any expectations on original appearance, this is a good option. Otherwise you'll be slightly disappointed and should just head downtown and get the real deal.

I used this company back in 2020 and he was vert quick came out and fixed my iPhone SX front…read morescreen. So i did not hesitate to call him again for the back glass of my iPhone 13 pro Well Tom came over and sat in his van and fixed my iPhone 13 pro or at least I thought so. I came inside and not 10 minutes later my front screen was popping off of the phone. I messaged and told him about this, and he responded back with telling me that because they had to remove the clips to remove the back the front clips might be lose well it was more than that the LCD screen was off and on even when it was just sitting there on the table. I messaged again that morning asking if someone could come and look at my phone because I cannot send him a screenshot of the damage obviously and he blew me off for about a week. Finally, he had someone named Ian come out to look at the front screen and Ian told me that the clips on the front were,gone so I got my iPhone 13 pro fixed the back glass was broken on it nut nothing was wrong with the front of the glass at all. After booking an appointment someone who has an issue with their work you are no longer important because they won't come back and fix it unless they charge you again and again they don't even give you a discount I learned a lesson to never do business with someone who is not apple certified yeah he charges 100 dollars to fix your phone however it takes him all of 3 minutes to do it and it'll be broken again in less than a month so if you just bite the bullet and go to an apple certified place and pay maybe 200 your phone will still be eligible for trade in and it won't break permanently in a money or less i mean if you want to throw the phone away let him fix it or if you think because someone knows something you don't you can watch a YouTube video and learn how to do it just as easily and not give your money to this greedy man he is hands down a crook i promise you the biggest crook!!! Your response to my post about your company shows right there that you truly are a piece of shit I mean most businesses ask the person how they could've made their experience better bot not you. You already know you are a piece of work and you'll just about do whatever you have to do to get a sale and if someone has an issue with your work you are 'too busy' to come back and look at the work you did but if they have something else their wanting to pay for you'll be right there. It's all good I have seen your type before you wont make it long in life. You;ll end up dying early of something like a heart attack or something bless your heart.

Dropped my iPhone and broke the screen. I called and within less than an hour Tom was at my house…read more10 minutes I had a new screen and screen protector. This is the best service I have experienced in a very long time. Highly recommend Tom and I asked for extra business cards to pass out to my clients!! Very very pleased and will tell everyone I know to call Tom for excellent customer service and a fair price. Give him a try you will be very happy you did.

When trying to pay bill early. Web site won't open. When tried to pay on due date was charged a…read morelate fee. That sucks.

Katie and Alexis were wonderful. Im new to cartersville and I went on Christmas Eve to get a phone…read morefor my daughter and they were so helpful and sweet. They both helped me out with finding the perfect device and accessories for my 10 yr old! Thanks again ladies!!