We have ziply, to their credit they ran fiber about 50 yards to our house, and the install only…read moretook 18 minutes.... though the installation guy was an hour later than the end of the original 3 hour window (don't think it's his fault, his install load was too high). The internet service is fast when it's up but unreliable - it goes down for a few minutes at least once to twice a day... to be fair, Comcast (our only other option) is also horrible. It's cheap, so you get what you pay for. Their customer service is uniformly shitty - worst customer experience 100% of the time. At least with Comcast it's hit and miss, and you get someone competent about 50% of the time. Ohhh, and Ziply utterly is impossible to get away from... they will do everything to keep you on their service by transferring you to one person and another person until you give up... the last time I try to leave, I ended up being on the phone for an hour going from associate to manager to a senior manager to "approve" my disconnect. I've started to just tell them I'm moving outside their service area when I need to disconnect. If they only bother spend this amount of effort on their customer service -- it wouldn't be so utterly horrendous. They get an extra star for the fiber extension and fast install.

Horrible customer service. I canceled my mother's account and they continued charging her. To be…read moreclear, we canceled her account because they stopped providing her service and were completely unavailable to provide assistance for multiple days. Tiffany who assisted me was rude, snarky, and continually tried to tell me how the error was on the side of the customer, the one whose account was already cancelled and who had no provided service. Was I treated to being interrupted regularly, having attitude flipped at me, and even got a "You know what!?" when all I was doing was saying I would not have my mom pay for services not provided? Sure was! DO NOT USE THIS COMPANY UNLESS YOU WANT SHIT SERVICE.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!

TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is…read morecracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted.

If you live in the Silver Lake area, DO NOT GO with Verizon Wireless. You won't be able to make a…read more911 call from your home, receive calls or texts from someone next to you, or get data in the area. Not only that, but Verizon support will lie about anything to keep your service and then like some more and not follow through on what they say. After we switched, we had these problems. They promised credits, a booster, and after multiple calls and promises, we had no choice but to switch as they do not follow through. At the end, we decided we needed to switch and contacted Verizon to understand the costs involved. They told us it would cost $240 to buy out one of our phones, the other nothing. When we went to cancel though, they said that was wrong and would not honor what their folks said before, even if we had it in writing, and the price we would need to pay would be $1000 more. I contacted them a few times and the last person I talked to said, "You no longer have service with us, we do not need to escalate or do anything for you..." in asking to resolve my issue. DO NOT GO WITH VERIZON

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

Offline for year .lost all my customer info. No email still…read morecharging for my non access

For the past several years we've co-located two full racks of equipment at Worldlink's Bothell…read morefacility. While Worldlink's Bothell facility might not be the most glamorous, it gets the job done, offers redundant data, battery and generator backed power, and plenty of cooling using a hot/cold aisle configuration. Throw in highly competitive rates and really, what else could you ask for? 24/7 access? You get that too with a full rack commitment. If you're looking to deploy a decent amount of equipment and have outgrown the public cloud or just can't get the numbers to work on a public cloud deployment, you really should consider deploying your own infrastructure at Wordlink. Get the flexibility and horsepower you really want without having to worry about getting nickle and dimed by the cloud operators.

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Why bother. File under Fax machine , cassette decks, floppy disks, land lines, pagers and dial up…read moreinternet. Just makes no sense. Satellite TV in 2024- really? Cable internet -that runs for thousands of feet to miles from a hub--wow. Competition is gaining on these folks for rural service. Pass

Tried to visit both of the Xfinity "offices" listed for Oak Harbor, WA. None were there. Went by…read morean office where the service trucks were parked. Office door locked, nobody visible. This is a fine example of Customer Service! I next called the phone number listed for one of the non existent offices and when trying to get customer service was referred to an 800 # that gives you the opportunity to speak to somebody "off shore", which means somebody with limited English skills. Isn't it wonderful to do business with a company that has your best interests at heart?

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

DO NOT GET A REPAIR HERE! 0 STARS…read more I am extremely disappointed with my experience at The Phone Guys in Everett. I cracked the screen on my iPhone 16, which had absolutely zero issues before the repair. I had used third-party repair shops for previous iPhones without a problem, so I assumed spending $200 to replace the screen here would be perfectly fine. I was very wrong. I went in on a Sunday and paid $200 for the screen repair. That night, everything seemed fine. Then the problems started the very next day. My screen began randomly turning bright purple, yellow, and green**, almost like there was a filter over the entire display. The phone also started ghost-touching, typing things on its own, and randomly turning itself off. Again, I had none of these problems whatsoever before The Phone Guys worked on my phone. By Wednesday morning, the screen wouldn't even turn on. The phone would vibrate and make notification sounds, but the display was completely black. I brought it back to The Phone Guys, and they supposedly "fixed it." I went about my day, only for the phone to completely shut off again that same Wednesday night. I went back Thursday. Same issue. I went back again Friday. Same issue. At this point, I was incredibly frustrated. The employee who was dealing with my phone did not seem to have a clear explanation for what was happening. Initially, I was told they would order another screen at no charge, but the conversation then shifted toward suggesting that I had somehow caused the problems myself. I was told my phone had "bad software," despite the fact that the phone had worked perfectly until immediately after their screen repair. What made this experience even more upsetting was the lack of accountability. Instead of acknowledging that something could have gone wrong during the repair, I felt like the responsibility was being pushed back onto me. I was also told to lie to Apple and tell them that I had not received service from a third-party repair shop. That was extremely concerning and completely unacceptable to me. I eventually went to Apple because I needed a functioning phone. Apple was able to repair it, but it cost me another $300. So I am now out $500 total because I needed a cracked screen repaired. I returned to The Phone Guys again on Sunday with my receipts and documentation showing what happened. I asked them to compensate me for the additional cost I incurred after their repair. They refused, saying they needed the original screen -- which Apple had already disposed of. I understand that things can go wrong with electronics. What I cannot accept is paying $200 for a repair, immediately developing serious problems that did not exist beforehand, repeatedly returning to the same shop for help, and then being told that the problem was somehow my fault -- followed by a refusal to take responsibility for the additional $300 I had to spend getting my phone working again. If you need your iPhone repaired, I strongly recommend considering Apple directly rather than taking the risk I did. Saving money on the initial repair was absolutely not worth it in my experience. The entire situation has been incredibly frustrating, expensive, and upsetting. I feel like I paid this business to fix my phone and instead ended up paying $500 to deal with the consequences. The Phone Guys- if you are reading this, I would still like to be compensated for the additional $300 I had to spend. If you change your mind and want to resolve this, you can contact me at rileyhood998@gmail.com .