This store is as unorganized as they go. Honestly, I came in while it was super busy. There was no one in the front to make sure we were placed on the waitlist promptly. I had to seek someone to ask them to place us on the waitlist. After waiting more than 20 minutes, the staff kept coming and going and no one was any closer to helping. The staff really does their best to try and appear busy with no one in front of them. Highly suggest just ordering online or visiting the store in Tukwila. read more

UPDATE: wanted to compliment and recognize the most recent reason I've continued to be happy with Shane Co. her name is Camille, and she's been really informative, very knowledgeable, and kind. I hope she gets seen for the effort she puts into her work. Complementing ShaneCo on the recent update interior, pleased to see that the building will look as professional as the staff are here. I highly recommend this Shane Co. near Lynnwood Mall. I really haven't had a bad experience with any of the staff, all of them seem to be getting trained extremely well, and possess quality customer service along with a regularly changing selection of jewelry. It makes me happy as a customer to know that I am not getting something that tons of other girls have shopped before. I also think that the policies and expectations that they have of themselves and their customers is respectable. Special shout out to Sydney, she was a kind woman who knew how to be efficient and speak with customers. Hoping to bump into her more often. read more

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Welp-- walked in to get our rings cleaned from Shane Co because that's where we purchased them and some lady stopped me and said it would be 15-20 mins to even talk to an associate about that which I find absurd. Clearly bought our rings from the wrong place. read more

30+ year customer at the Lynnwood store trying to drop off my wedding and pinky rings for cleaning and inspection, usually about $75. Today, I was stopped from doing this by the store manager and made to wait 45 minutes only to be told the cost for this is is now over $200! Over 30 years of good will,destroyed in less than an hour. Goodbye Shane! read more

Worked with a lot of the staff here for an engagement ring. They were kind and professional, would definitely recommend.

Thought they were a reptuable store. Took my wedding ring to get the channel of diamonds adjusted. When I received it back there was one diamond larger and a bump out on the gold portion. Come to find out they lost a diamond and put in another one without letting me know. The only reason I found out is when I took back to complain. I will not be going back and now have to repair my ring with more issues on my own dime. They did say they would repair but why would I want them to do any work when they did a bad job and not honest. read more

My husband and I recently celebrated our 20th wedding anniversary. Of course my original ring was from Shane Co. and we decided it was time to upgrade. We had the best experience with a sales associate at the Lynnwood store named Nok. She was a delight as she moved mountains to make sure I could combine my grandmother's wedding band into the upgrade I was pining after. We did need to resize my ring twice, which Nok and a sweet sales associate (I think her name was Shirley) allowed to happened quickly so that I could wear my new ring. The two sweet ladies helping us truly made the experience fun and enjoyable. We have and always will buy from Shane Co. read more

Built and bought my engagement ring here. The jeweler's were very attentive to what we were looking for. I ended up getting a bracelet and necklace on my second visit read more

Shane Co. - Jewelry Near Me - Lynnwood, Washington

We have bought jewelry from here in the past, latest were a pair of diamond earrings. Today we stopped by to get it cleaned and I must say the experience was less than stellar. Person helping us made it pretty clear she didn't e at to be there, was very non communicative. Why do we pay $$$$ here for mediocre service for menial cleaning when we can go to Jared's. Meanwhile, it's easy to locate and decent amount of parking. So that's a plus. read more

After years of looking for my perfect setting, I found it online at the Shane Co. I went to the Tukwila Shane Co. and was greeted by very friendly experts. I worked with Laura Parks several times as I came in and looked over different diamonds to go into the setting. (My husband didn't mind the trips because there is a Five Guys in the same parking lot and we hit it up ever time.) It was a very comfortable experience. Everyone there was kind and made the process easy! I didn't feel pressured and I ended up with a ring that I love! Oh, be sure to take screen shots or pictures of the diamonds or items that you're looking at on the website, make sure all necessary details, item numbers and pricing so they kind find stuff quickly in their system for you. I'm sure they can find it all without screen shots, but having that information handy just makes things smoother and easier. read more

Shane Co. - Heart shaped diamond with marquise side stone setting. - Jewelry Near Me - Lynnwood, Washington

Really disappointed. I had a diamond tennis bracelet shortened at Shane Co about 3 weeks ago, haven't taken it off since. Then it fell off my wrist and was lost. I feel this is due to a faulty repair as the triple clasp was very strong and I'd never had any issues prior. I called Shane co and they said a manager would call me back. I haven't received a call yet, it's day 3. Regretting taking my tennis bracelet to Shane co, will not do again for jewelry repairs :( read more

Exceptional service My fiancé bought my engagement ring & had a great experience. Went back with with him to buy his wedding band great choices & terrific staff. A month after our wedding my husband found his ring now shaped as an oval, jagged and sharp in the garbage disposal!!! The manager Ngoc was wonderful to work with. This is why we love Shane Co. we will 100% be back! read more

Where to begin? The service, selection and overall experience was good. With that said there are some pros and cons to look into. Walking in you are greeted right away. They take temperatures and ensure mask policy is followed. Due to the current situation they don't allow browsing without a sells representative. The staff for the most part is very friendly, attentive, and helpful. The issue I had was with the male sells rep. He would bring out diamonds that were a bit more pricey then I could afford. I was very precise on cost and grade yet he gave the impression that there was nothing like what I wanted available. The 3 different occasions I worked with female staff I was very pleased. Got the engagement ring stone and wedding band. The costs. Although the male sells rep was not a good experience they have something at all price ranges. With a very large selection and trade up options i was able to find something epic for my lady. Note: during this coved period special orders are taking a very long time to come in. They quoted 6-8 weeks and my order came in on the last day of the 8th week. I will continue to shop here however I'd like to see some changes to special order time frame and the Two week wait for setting the stone wow. 10 weeks all together from ordering to finish. read more

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7/16/24 I was met once again with EXCEPTIONAL service by Sydney, along with Alina who assisted me with changes to my ring. Alina was knowledgeable with my financial needs, and I was met with smiles from Sydney who previously helped me and remembered me. These two ladies truly embody the epitome of top-tier customer service, and this location is so lucky to have hired them both. They would be great in training new hires by their example. I highly recommend anyone to seek out these two if they shop at this location, because they will not be disappointed. Management, please pass along this review to them both, and generously consider giving them vacation days because they are deserving of it! :) 6/5 stars!!! read more

Buying an engagement ring is not something we do often in our lives so it is best to have someone guild and help through the process. I have heard that Shane Company gives great service with no non commission sales people. I found this to be true. I had the pleasure of working with Belle Tran. She listen to what I said show me a couple options that fell within my parameters and we quickly narrowed it down to a beautiful ring and a gorgeous princess cut diamond. I needed the ring rushed and she made sure that they could fulfill my tight timeline. On top of this, I had some old jewelry that I wanted to sell and they gave me a fair price. I highly recommend Shane and like there service as well as the trade up policy they have allowing you to bring back any ring you purchase there and get full purchase price value toward an upgraded ring. Go here to purchase your ring for your woman. I'll bet you will love the service and she will love the ring as much as my fiancé does. read more

Sherry is a gem! We came here after a not so great experience at another store. She was so knowledgeable and provided my fiancé with great options! She also explained how maintenance was between metals. She was also busy running between clients, but that was understandable. That gave us time to discuss which ring he liked more, what he liked about each ring, etc. It was also our first time at Shane co. and we were very impressed especially after coming in. The outside is deceiving lol. read more

I hate to say it, but their customer service is even worse online :(.. Monica tells you to email them, and when they do you're ghosted, I think the comment on the reviews to contact them is just a front to look like they care about your experience and it's a bummer because some employees are Shane Co in person are incredible and I'm still going back, I still recommend Shane Co as a great place to get your jewelry but be prepared to bring your own ring box because they just hand it to you in a wadded tissue :/ read more

Our experience at Shane's was way above exceptional! Ngoc(pronounced knock) was assigned to help me and my fiancé look at rings. She was such a pleasure to work with, was easy to talk to, incredibly knowledgeable, patient, and truly excited to help us pick out the perfect ring. She created a process that went smoothly, never felt pressured, and was really curated to our wants. We probably spent about 2 hours and went they each case and had favorites and eliminations all the way to the end. Then we looked at diamonds, she took her time to explain the grading system and gave us several options in different quality and price ranges to look at. By the end we felt so confident in our decision and there was no questioning of it was the right choice! read more

The best place to buy diamond jewelry. My husband bought my engagement ring here 8 years ago with no input from me or my girlfriends - and it was/is the most perfect ring ever, all thanks to the extraordinarily friendly, patient, knowledgeable and honest people who work here. Since then, we've purchased 5 wedding bands (not all for ourselves, of course), had great experiences with each purchase, and we've really put their lifetime warranty to the test. Shane Co has always knocked it out of the park. They've maintained my ring in its pristine perfect condition (yes I'm obsessed, it's perfect okay), tightened the band when I lost weight, expanded it when I was pregnant, and always greeted us warmly regardless of if I showed up in post-hike dusty clothes or professional business attire, with a screaming baby in tow or a hoard of relatives. This is the only place I'll ever buy diamond jewelry. I can't recommend them enough. read more

I bought my wife's wedding ring from the downtown store in 1990, and first to admit we hadnt religiously kept up with routine inspection....well one of the melee diamonds dislodged, gone forever, took it in to the Lynnwood store for repair. I was very well taken care of by Greg K, and was kept informed of progress by (Ashton and Sarah i think), and to my complete surprise & delight ShaneCo covered the replacement/repair under the warranty. And even put it in a nice box with a ribbon :) Cleaned it beautifully too that thing (insert Tom Shane voice) SPARKLES Customer for life right here! Fantastic customer service. Ill be back next time I make a jewelry purchase! read more

Shane Co. - Door with hours - Jewelry Near Me - Lynnwood, Washington

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Nolan Sweeney was SO helpful! He made our experience fantastic and was so kind. He was willing to try many options and worked for over an hour with us to find the most perfect ring. read more

I bought my wife's engagement ring, wedding bands, and earrings from Shane co. They are so great to work with and I actually enjoy being able to get my wife's jewelry inspected, cleaned, and fixed if necessary. The customer service is wonderful I especially had a great experience with Tobin Randall. I drive over 100 miles one way to get the customer service and warranty they provide. If they keep up on there customer service the way they do. I will never buy jewelry anywhere else. Thank you, Blake Wood read more

I went here looking for a engagement ring. As I walked in Tobin greeted me. He was extremely friendly and helpful. Not only did Tobin help me find the perfect wedding band but the diamond as well! He listened to exactly what I wanted and he went above and beyond his job. The Ring is absolutely stunning. He had them do a rush on getting the ring done within a day due to I was leaving out of town to go see who is now my fiance. She and everyone else love the ring. We like this store so much my fiance wanted to go with me last time she came up and she ended up buying my ring! I received it today and it's beautiful! Thanks for the excellent customer service! I hope Tobin gets the credit that he deserves! Shane co has a great memory for our marriage. read more

Shane Co. - Jewelry Near Me - Lynnwood, Washington

Three times I have stopped by in the last week to drop my ring off to be polished and you have to sit and wait for 20 minutes just to hand them your ring ? Ridiculous, I finally gave up...guess I with try after COVID is cured. They need a better system. read more

DO NOT buy any jewelry from this store. The diamond fell out of my ring, and I have not put the ring through any rigorous activity and I have owned the ring a short amount of time. Fake jewelry last longer than their 'quality products'. They do not honor their lifetime warranty. Despite their website saying they do. Do not be fooled by their websites or store promises. Their jewelry falls apart and they do not honor their word. read more

Wow. Terrible service and really no reason for it. I wanted to buy a small diamond to put in a ring my wife loves. I went to Shane Co. web site first because I bought from them before (20 years ago lol) and had great service. Found a couple diamonds on-line, but soon realized they wouldn't be in stock at my local store so I called. Sure enough, they had a couple I could check out and "Carley" said they would hold one for me. I went in and finally got some help. Took almost a half hour for Carley to find my diamond as she was helping another customer at the same time. I checked it out but noticed it was smaller and more expensive than the ones I saw on-line. She said they could get a couple of the on-line ones I liked and they would be there Christmas Eve. Ok. Fine. I put the one they had on hold with a deposit and arranged to come back on Christmas Eve. On Christmas Eve no call, so I went in to see what was the deal. After about an hour of screwing around it became apparent the other diamonds had not showed up. Carley said I could buy the one on hold, and she would let me know when the others showed up. So at least I had something to give to my wife for Christmas. I said that would be fine as I would need them to custom mount the diamond in my wife's ring, so when we came in for that, she could look at the other, larger diamonds. I double checked to make sure she had my contact information and after Christmas, I still received no call. I finally called them after New Years and left a message to please let me know what the story was with my diamonds. Silence. The next week I returned the diamond I bought. I didn't wait for Carley because I had already wasted enough time. I couldn't believe how terrible the service was. Not once did anybody from Shane try to contact me about my order or mounting options. I went to Blue Nile's on-line store and got a MUCH better deal on a genuine GIA certified diamond. The Shane diamond was certified by Shane. So, if you don't value your time or your money, be sure to go to Shane Co. They will waste plenty of both. read more

Fantastic that's why I keep going back.

Bought my titanium wedding band from them. The price was fair which is why I'm giving them two stars. The wedding band got super scratched up almost immediately. I went back to Shane Co. and they told me that there wasn't anything they could do about it, and it was normal for that type of ring to show scratches easily. I wish they would have told me about it when I bought my ring because I would have selected a different style had I known. My ring only looked like it was supposed to for maybe two weeks. Then a few years later the ring suddenly shattered in three pieces. I couldn't believe that a TITANIUM ring just shattered. I emailed them asking if they had any type of guarantee on their rings because it seemed very unusual for a titanium wedding ring to shatter like that. They just never responded. If they had replied and said it was past the warranty date or something I would have understood, but to just never respond is unacceptable. So this place sells low quality products and offers poor customer service. Would not recommend. read more

So disappointed. Have been going here for years. Went there this time for a simple addition of a hook clasp to s necklace I already had and to have a diamond I already had in its setting. So the only new item was the hook clasp. The other thing needed was the work necessary. Should not have been costly at all. They charged $218 and returned the diamond noticeably dirty. Come on Shane Co.!!! Where's your class and customer service. Not going back! read more

My boyfriend and I came here to look at what they had, we knew we wouldn't buy anything from here though, but it is a good place to get sized and try some different style engagement rings on. It wasn't awful, but meh, it's Shane Co. At the end they kept pressuring my boyfriend and even had me leave the building to try and sell him on one of the oval diamonds. Just wasn't our cup of tea. read more

I love Shane Co. and my husband and I have been shopping at Lynnwood for over 25 years. Their warranty and customer service is second to none. If I purchase something from Shane Co. I know it's covered for life and that gives me great peace of mind. Shane Co. is always my first stop when I am looking for jewelry and I only go somewhere else if they don't have what I want. Here are a few things I love about Shane Co.: 1. Their selection is pretty good. If they don't have something in store they will pull it from another for you. 2. Their showroom has natural lighting, nothing to hide here. 3. The sales associates do not "pounce" on you. I like to be able to browse in peace. Only once in 25 years have we encountered an overly eager sales associate. 4. Online shopping is pretty easy with quick and secure shipping. 5. The quaility of the diamonds, for the most part, are good. 6. Return and trade in policy is generous. Over a 25 year span of buying jewelry my tastes have changed and so I have used and appreciated the trade in policy. Here is what I haven't been liking about Shane Co. (the last few times we've been there) and what actually compelled me to write this review: 1. There is now a gatekeeper at the door who asks you 20 questions before you can get in. Ok, that may be an exaggeration, but they want to know why you are there, what EXACTLY you are shopping for, what you brought to service, how many pieces, etc. 2. Yesterday, we drove 25 miles to visit Shane Co. After disclosing the purpose of the visit and what exactly we were shopping for, we were told the wait time to get in was 20 minutes... I don't know if this is a sales tactic to make it seem more exclusive (some hand bag stores do this) or if there is a genuine reason they are doing this? But we've never had to wait to get in the door here, or at any jewelry store. Looking in the show room it appeared busy, but no more busier than we've seen it before. Anyway, we didn't feel like sitting in our car for 20 minutes (it was 86 degrees out) so we left. They probably should create some kind of waiting area with chairs if this is going to be their new business model. Anyway, I still love you Shane Co., but something has changed where coming to your showroom is no longer a nice experience. read more

we spent over 8 grand and we are by far Not rich. our diamond was 5 grand any they set it for us and the diamond fell out. they do not replace it. They are very misleading and don't tell the truth. I highly do not recommend them! I'm extremely sad I have no diamond in my wedding ring and we have not even made it to our 1st anniversary.they set it incorrectly and don't stand by their own work, very disheartened. read more

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I bought my fiancé's engagement ring at Shane Co. in Lynnwood almost 2 years ago now. She had already picked out exactly what she wanted, I just had to choose the center diamond. I had no idea how much there is to know about diamonds going in, but Reggie was extremely patient and helpful with me. Overall it was a great experience, which is never guaranteed at a jeweler. My fiancé loves the ring, and I really appreciate all of Reggie's help. read more

Shane Co. - Picture of the ring. Photo credit to Alex Hewitt. - Jewelry Near Me - Lynnwood, Washington

A huge shoutout to Camille! From start to finish, she was everything we needed. We came in anxious and a little overwhelmed and she made us feel at ease. Answering questions and going above and beyond to make sure we found the perfect ring. Coming in as an LGBTQ+ couple, we didn't know what to expect, but she made us feel so comfortable. Thank you, Camille! read more

Camille helped me change my wedding ring setting today. She was very patient, listened to what I was looking for and picked out really great options. She found a wonderful setting and she was really fun to work with. Thank you Camille! read more

We Purchased both my engagement ring and wedding band here. Best jewelry business around! Super friendly associates who know what their doing. They also have an amazing policy. read more

Shane Co. - Jewelry Near Me - Lynnwood, Washington

My friend went in to get his girlfriend a ring for Christmas and got THE WORST CUSTOMER SERVICE EVER! The sales associate started to help him, when a customer with more money comes in, and then the associate left my friend. His mom came with him and was really excited to take him to Shane Co. Because that was where she got her ring, but they ended up going to Zales where customer service was A LOT BETTER. I wouldn't recommend this place unless you show them that you have money, or else you'll get treated like crap. read more

They always have the best service. You don't feel pressured to buy anything you're not comfortable with and they help with any and all questions. Recently I worked with Ngoc and she was super friendly, helpful and patient. She truly went above and beyond. read more

I got my engagement ring here last year. Ngọc was extremely helpful. I came back last week to upgrade my diamond. I was glad she was available for us and once again she exceeded our expectations. read more

Last night was the final visit before our Wedding on March 17th 2012. We chose and purchased our wedding bands. Who would have thought that a Tuesday evening would be so busy. Several couples were buzzing about trying on various engagement and wedding bands. Love was in the air! :) It was slightly crowded around the display cabinet we were interested in . The consultant (not sure what to call her as they don't seem like "sales people") helped us both and moved one couple to the connecting counter. They too seemed pleased with this suggestion. Periodically the service was stagnant as she was helping a few couples. With that being said, she always kept us updated with what she was doing. Letting us know she'd be right back as she would help the other person while we tried on selections. Although very busy she remained friendly and not pushy. We were giddy trying them on and can't wait until March 17th!! Happy St. Patricks Day!! **** UPDATE: Our experience at the customer service counter for boxing our bands and the appraisals etc, was much better than the last time. The ladies were professional, personable and super friendly while respecting our privacy. Shane Co. gets an "A" once again. Now if only the rest of the wedding details could go this smoothly. So far so good. :) Thanks so much. read more