Keith was incredible. Our kid's phone was locked and we couldn't solve it on our own. He fixed it…read morequickly, professionally, and with total confidence. True pro. Excellent customer service!

Not a consumer friendly store. You walk in and there's two entirely different service desks on…read moredifferent ends of the store, no idea which one to go to for what, no one greets you, no place to get a number or join a Queue. I guess if you've been in there before you know what to do, I chose to find a different option.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

They improperly installed a new screen on my phone and refused to either replace it or reimburse…read moreme. I had the installation problem verified by a third party and it was absolutely installation error. This company does not stand behind their work. DO NOT GO THERE!

I had my iPhone XR both side screen replaci as agreed for 130 and I paid and took my case off and…read morefound out that back screen was not replaced he said o ly side while police was involved and he refused to fix the back as agreed he lied. Even sheriff know that the guy has quite history ripping off! Bad people. He need to be disciplined for lying! Zero rating for them!

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

I brought my Canon printer in for repair. It was not a happy experience except it had a happy…read moreending. We had a dispute but they honored their pledge to guarantee their work. That says a lot. I'm satisfied with the end result

They can repair devices, eventually getting it right. However - do NOT expect prompt service or…read moreeven the hint of decent customer service. I was lied to then dismissed. They create bold faced lies and do not take accountability. They will hang up on you as if they don't care or need your business. They care nothing for their customers. I guess being a corporate store (franchise) they get business just because people have insurance and HAVE to take their devices there. If you don't HAVE to, I highly recommend you don't take your devices there (unless you are OK with really, really bad service). Update: I received a reply from "corporate office" you can read below.... but its strange because i left this review AFTER I tried calling that exact number, only to be transferred twice then told to contact Samsung for some reason.... which I promptly did and advised them to consider reviewing this locations certification as an authorized repair facility. But still no real resolution. Stay away, you've been warned. BTW the Titusville location was way better at customer service, Palm Bay, not so much. Batteris plus is also a Samsung authorized center.

Three family members went. Associate was excellent. When we got the charges a month later we felt…read morewe were cheated.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I went to AT&T today to get my phone looked at and the guy Kevin that worked there was amazing. He…read moreanswered all the questions and even finished the questions before I finished him. He knew everything that was wrong with it and did an outstanding job.

This place is an abominable waste of time! I walked in at…read more9:05. The store was empty. The guy at the door, Michael, said, "I can take your name for the list." I was shocked because there was no one there. I asked, "how long is the wait?" He said, "well, there is one person ahead of you," and he pointed to a man who was browsing the store. So, I had to wait for him to find out what another person wants before he can help me, and the other person is not asking for help, but just browsing. I should wait with baited breath for a browsing customer to decide if they need something, and the worker should not help anyone else until such time as that monumental decision is made...? He continued, "depends what he wants. An upgrade takes about an hour. But there are only two of us here right now, and a manager. There will be more techs coming in later, though, if they show up, that is. So, if you want to come back in a few hours..." So, this guy is standing at the door trying to get people to leave!!! I told him, "I drove over here. I'll wait." So, he put my name on "the list," and went over to help the one person ahead of me. When he went up to that man, the man told him, "no, thank you. George told me he would take care of me this morning." Then, the worker said to me, "I can help you now." Really...?! I told him I just needed my screen protector replaced. He asked me which size phone I have, where I bought it, and what brand screen protector I had. I told him I have an iPhone 16 and that I bought it in the AT&T store, but I didn't know what brand the screen protector was, and didn't care. Any screen protector would do. He had me sit down and spent 20 minutes collecting my information to get into my account only to tell me that "we don't do screen protectors in store anymore." While he was doing that, another man came in the front door. To him, Michael said, "Sir, it will only be a couple of minutes." What? So, what changed in the time from when I came in, and this next person? I was dissuaded from even coming in, and then begrudgingly placed on the "waiting list" (with ONE other person). This man, however, was going to be helped in a couple of minutes...? Then, Michael got up pretended to look around the store to see if they had any, but was really only leaving to get an acrylic frame with a QR code that he brought back to the table. He printed me a duplicate receipt of my original purchase and told me I had to go to this third party website to order a replacement screen protector by entering the purchase information from my receipt. Are you kidding me...? Ok, so I scan the code and then have to create an account at a third party website, entering all of my information. They ask you what is wrong with your screen protector and then tell you they are all "out of stock," and give you a button to click to be notified when they are back in stock. UNREAL!!! So, it's actually not possible to obtain, much less have your screen protector replaced! Good luck!!! I spent an hour NOT completing the most simple task that exists for phone repair at this place. Michael is a worker who does not want to work, and therefore should not have his job. This store is an abhorrent wasteland, and should be closed!

I had a problem unlocking my phone and I had to come from Orlando to Cocoa to ask for help and…read morewonderfully between the representative Zoey P. and the store manager Jess they helped me for more than 3hr to solve the problem that no one else could, a lot of patience, information that no one gives and good attitude from everyone, I love you guys

Worse customer service I've ever experienced. Not a corporate store and it shows in employees…read moreattitudes, actions and words.

I bought a screen protector for my iPhone 15 pro max. The screen protectors have a lifetime…read morewarranty with Zagg. My screen protector cracked. In the past I could take my phone back to At$t for a screen protector replacement. It took less than an hour. Now I have to go to Zagg to request a new screen protector. It is sort of free. A $40 screen protector cast me $10 in shipping and will take almost a week to get it. Then I can take it to AT&T to put it on. AT&T and Zagg have taken a monumental step backward in customer support.

Stick with Verizon. They will try to talk you in to a new free phone plus gift card. Then don't do…read moreeithert! Don't believe anything they tell you! They do NOT go through with their commitments!

the guy that works here told me a price to fix my phone i came to have it fixed , dropped it off…read more when I came to pick it up they invre the price by 40$ and basi refused to give me my phone back

Horrible place took so long and still didn't fix it they refused to give me a refund even though I…read morenever received the product and they said they have a sign but its very small plus she did not let me know that there was no refund and it's not posted on the website it was $350 plus $50 when they finished.