My family will not be back. Dr Stevens is very nice but beyond that the office is very mismanaged…read more I gave my credit card number over the phone to order my son's contact lenses amounting to over $700. Apparently my card was never charged, but they shipped the contacts and I got a letter at the end of the year stating that they didn't receive payment and that I was delinquent - never received a letter before this and that was over six months ago. They claimed to have called my phone, but I don't have record of a message from them. You would think they would have mailed a bill sooner. Someone took down my credit card number so is my card information just lying around the office? I have been trying to get in touch with someone for weeks left messages. No one has called back no answer on the billing line and a left a message in the office no call back. Finally today I got an answer and I gave my credit card number again so hopefully they have their money now but that will be the last dollar they get from our family. I missed out on the $200 rebate due to never getting the receipt.

Dr. Boyle has been my doctor for many years and is exceptional. Unfortunately I was sold a pair of…read moredesigner prescription glasses, my choice of frame, that their sales tech added various additions on to my lenses without my knowledge. After a few months of wear the lenses turned yellow prompting my inquiry. Their office manager was immediately defensive and less than professional. I left the glasses at their office and had to dispute the charge. BEWARE when told that you have a year warranty. They allow ONE exchange of the lenses only within a year, and then you are stuck with the frames no matter the issue, per their "policy" after only 30 days.

I had an excellent experience with Warby Parker and the entire staff team. From the moment of my…read moreinitial appointment, to the day I picked up my glasses, everyone was so engaging and kind. You can tell that the work environment there is something genuine and makes the customer experience enjoyable because you can tell they love where they work. Thank you again to everyone that assisted with me my new glasses I love them (and the price)

Warby Parker in Viera is a great place to get your glasses. I've been wearing WP glasses for…read morealmost 6 years now and have had consistent good results. Not all WP locations are created equal. Some are better/worse with respect to customer service, engagement, and support. WP in Viera hit a home-run in all three categories for me. Definitely recommend if you're in the area and need glasses.

I absolutely LOVE this office!! The staff and Dr. are absolutely top notch...short wait time,…read moreexcellent care and exam procedures, and I they get my prescription spot on! They always pick out the best glasses for me and really care about their patient's optical health and satisfaction!

Thorough examination with minimal waiting and very efficient and friendly staff. Excellent…read moreassistance in selecting glass frames from a large assortment.

I've never had a problem with going to them for five years. My appointment time I didn't have to…read morewait more than five minutes. They helped me get a frame. Smooth transition picked up my glasses on time. They notified me that they were in the only thing I had an issue with was this last year? I got a new pair of glasses and I don't think I set them on my face properly for the bifocal so just make sure you double check that and that's not on them. That's on me.

I came here to get an exam for glasses AND to get contact lenses for the first time. The Dr that…read moredid my exam, Dr Cristina Escober, was great, no issues at all with her or the exam. Staff was nice. At checkout my eyeglasses and trial contacts were supposed to be ordered and I was told they'd call me when both arrived, so I didn't have to make more than one trip. I got the call that my order was in. When I got there my glasses were there and they were great. My contacts were not there. I had to ask about them and first the girl helping me said there were no contacts on the order. Then I told her there should have been. The reason I came here was because I could get glasses AND contacts, and that I was told I'd be called when my glasses AND trial contacts arrived (the girl helping me was the same girl that helped me at my exam appointment and told me that). Then she said, "Oh they are just taking a little longer" and they'd call me when they came in. I checked the order status online a few days later and the contacts were only ordered the day I picked up my glasses. The arrival date came and went with no call, so I called to check on them. I called the customer service line, and they tried to connect me to the store but then came back on the line and said, "they said they aren't in yet". So, I called again a week later, exact same scenario-no one from the store got on the phone just passed a message through the customer service line saying they were not there yet. About an hour later I get a call from the store saying they were mistaken, they were there. When I get there to pick them up, keep in mind these are trials and I haven't worn them before, they hand me the contacts and say, "let us know if they work out and we'll put the prescription in". No instructions, no tutorial, nothing. I don't know if that's how it's done at "an outlet" so I said, "so I throw these away every day?" "Yep" "Ok.... Thanks" and I left. I went home and watched YOUTUBE videos. I got through the 5-day trial, and they were good, so I called to ask them to order the prescription. Once again no one from the store got on the phone so I passed the message through customer service to order the prescription contacts and was told "the manager is going to handle your order herself, and she'll call you tomorrow by noon". I never spoke to the manager myself, so I don't know who actually said that, but I never heard from her "tomorrow by noon" so I called the next day and told customer service I was supposed to get a call from the store manager by noon but didn't hear from her. The customer service person remembered me and said, "really? that's what I was told". People get busy, I get it, I just wanted to make sure the order was placed for my contacts so she tried to connect me to the store and again came back on the line and said, "they said they will order them." I looked on the website a week later and didn't see an order, but I figured if the manager handled it herself maybe it wouldn't show up. I called a few weeks later and surprise, the order was never placed and the only order showing online was the order that was placed for the trials when I picked up my glasses and it showed that they were not ready for pick up even though I had picked them up weeks before. I sent an email to customer service explaining the situation and I got a response saying they got my contacts ordered. Great. I got a call yesterday telling me they came in, pretty much on schedule so I was happy! Went to pick them up today and they were another 5-day TRIAL pack not the prescription. Different person helping me today told me the manager didn't see that the trials ever arrived so she ordered trials, which would be understandable since the only contact lens order showing now was the one placed more than 2 months ago when I picked up my glasses and it still showed they never came in. At that point I was done. I told the person helping me if they could just give me my prescription, I will order them myself. She said the prescription would need to be signed off by the Dr and she was working at another store, but I would have it by the end of the day. I had it a couple of hours later, so this person did a great job taking care of that. I got my prescription and ordered my contacts from a different place. In closing, if you need glasses, you will probably be ok. If you need contacts, based on my experience, I can't say the same.

I called in before I made an appt to make sure they accepted my insurance, they did. She offered to…read moremake it over the phone but I did so online so I could see my options based on my work schedule. Few min wait after check in for the first exam as well as the second exam (after) with the doctor. I tried on a few frames, he explained everything & I paid. The whole process took about an hour. (Not including the time I took to browse frames.) My glasses came back in less than the two weeks stated. I do wish they had more coach frame options. I wanted a 2nd pair to get the 40% off of those. I saw some brown ones online but they didn't have them in the store & I wanted to try them on before I committed. You only get 30 days to order the 2nd pair. The store was organized & clean. They had two or three ppl to consult/ complete your order. Pick up was just as smooth. He had me try them on to make sure they fit properly & didn't need adjusting. Quick & easy. Overall, a good experience.

Review of American Best Eyeglass Store in Melbourne, FL…read more If you are looking for a top-notch eyeglass store in Melbourne, FL, I highly recommend American Best. My experience at this location was exceptional from start to finish. The staff was incredibly friendly, knowledgeable, and attentive. One thing that stood out was their commitment to customer service. It was Thanksgiving week and a few of the staff were on vacation. I was there to pick up my new pair of glasses. Lee helped fit my new glasses and took his time with my adjustment, although the store was busy. After being fitted with my new glasses I asked Lee if he could replace the pads on the glasses I had gotten there last year. No problem, after I told him they are not comfortable to wear. Not only did Lee replace the old pads with a new softer pad he also replaced the pads with my new glasses to the softer pad. American Best 4100 N Wickham Rd Suite 120 Melbourne, FL 32935 321-701-6072 American Best is the place to go. I will be returning for future visits and highly encourage others to check them out! Ask for Lee. Joe O.

Worse Pearle Vision I have ever been, I arrived 15 minutes prior my scheduled appointment and was…read moretold that they are running late! They didn't call me nor offered any option. I scheduled on my day off and can not easy reschedule any appointment. This was it I already found a better eye doctor that cares.

Said online that they take tricare. Waited weeks for an appointment to show up and find out they…read moredon't take tricare. Then the people at the desk say that Walmart takes tricare, so I head over there, and they say no they do not take tricare. Wasted a lot of my time today!

My insurance states that Lifetime Eyecare Center accepts our insurance. Long story short, we spent…read moreso much time at the office and on the phone with this company to not get glasses because THEY REFUSE to accept our stated copay. Lisa said they refuse to help us because they, "wasted too much time on calling our insurance." We have filed a grievance with our insurance company and will find another company to get our glasses.

My whole family sees Dr. Fisher. He is very thorough, very nice, explains things well. You can tell…read morehe loves what he does. The staff is also very nice and thorough. In elementary school, the teacher said my daughter had a learning disability but couldn't tell me what she thought it was. No doctor I brought her to could figure it out. We went on for years having difficulty in school. I switched eye doctors and took her to Dr. Fisher for a first time visit just because I was no longer happy with the run of the mill optometrist we were using. Dr. Fisher immediately picked up on a problem and referred her to Dr. Rousseau who also works in his office to help with her issue. The learning disability was stemming from her vision. This office also has an OPTOS machine which I always pay extra to do instead of dilation drops. AA+++++

Dr Fisher & Staff are exceptional in the eye care field. Dr Fisher is brilliant W/a personality!…read moreThe equipment is the state of the art; if there is an issue W/the eyes, the Dr Fisher & Staff will ID whatever is going on W/a plan to treat it promptly. I've seen young children in the office; everyone is awesome W/them. If you are looking for the best eye care professional, contact Dr Fisher! You'll meet Drummer and Friday, too, the permanent residents.

Dr Fisher has very modern Eqt. He caught my AMD and referred me to a fine retinal specialist. I…read morefind him very personable and answers all questions.

Dr. Pappas is very professional, compassionate. and…read moreapproachable. My experience with Dr. Pappas on my Cataract procedures were very positive with excellent results. The Pinnacle Eve Center staff was friendlv and knowledgeable making the my visits smooth from start to finish. I highly recommend Dr. Pappas, and the Pinnacle Eve Center for anyone looking for expert, and compassionate eve care.

Dr. Alexandros Pappas is the best of the best. I had my first cataract surgery completed and my…read morevision is excellent. I have to say that I was extremely anxious (after all, it is your eye they are going to work on). Well, it wasn't anything like I had worked up in my mind. Pinnacle Eye Center...both offices and these people are so personable and go through everything with you, taking the time to help you understand everything. With all of my many questions and phone calls, they were very patient and kind. Some of the eye drops aren't covered by some insurances. If you find that to be the case, make a phone call and see if they can call in a substitute. Saved me a lot of money. I will be back when I need my other eye done. Thank you for your excellent attitudes and professionalism.