On Sept 30, 3024 Verizon I experienced a loss of cellular and data usage due to large outage while…read moreI was traveling. The accounts affected appear to be random. Nevertheless, the team kept their cool and a Verizon representative at this location. Help me set up an alternate number that would allow me to make calls. Although I didn't have data, my goal was to get to Yellowstone and the staff helped me look at the map and locate the drive best for me. They went over and above they were warm and friendly and professional Verizon give these guys a raise.

My daughter brought her phone to Cellairis in Southgate Mall in Missoula, Montana. Her iPhone…read moreworked perfectly, but the glass was cracked. She was charged $215 to have the glass fixed. She was worried because the employee fixing the glass was flirting with male friends in the mall as she worked on my daughter's phone and was not paying attention. Cellairis's negligence (employee working on a phone while not paying attention to what she is doing because she was flirting with men in the mall) should void any indemnity clause. Did you know that whenever you take a phone to Cellairis, they can break it and destroy it and then claim they are not liable? The employee apologized for breaking my daughter's phone and promised that Cellairis would buy her a new one. But then the manager, Leah, reneged on the other Cellairis employee's promise; when I spoke with her, she promised instead to have the phone fixed and returned to my daughter as good as new in 2-3 weeks. She did not tell the truth. The phone arrived 8 weeks later and was still unusable. My daughter paid $215 to Cellairis to have the glass fixed but was never able to use the phone again. She was without a phone for 8 weeks while she waited, and then Cellairis sent her the phone with a broken motherboard, so it is useless. When we took the phone to Verizon, the Verizon employee pointed out that once Cellairis broke the motherboard of the phone, they would have known that the phone could not be restored to its previous level of performance. My daughter is out $215 to Cellairis because of employee negligence and had to spend hundreds of dollars to get a new one. Cellairis employees did not tell the truth to me or my daughter regarding this situation and should compensate my daughter financially since the problem arose from their negligence and disregard for my daughter's phone. I want to mention that I am merely stating the facts and no attempt has been made to slander anyone. What bothers me most is the apathy of the Cellairis employees, who did not care about the customer or try to make things right.

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

VERIZON GEISHA SERVICE…read more The gents at this Verizon store will chat you up! They will discuss movies with you. They will do any kind of pleasant conversation to get your contract amount higher. And, they will not allow potential clients who have waited a significant amount of time to distract them. In fact, if you finally explain that you have to catch a plane, the will let you know that you don't matter. They will take as much time with their current clients as they want. Now, if they could learn to dance and play the shamisen, they could turn their business into a nice tea house.

We went in to the store last year for a complimentary tablet, part of a valentines promotion. We…read morewere told we need to keep service on the tablet for "at least 6 months". The tablet is slow and doesn't work very well, so we decide to take service off it after 1 year. We were then told we had to honor a two year contract! Shame on me for taking the word of the sales associate and not reading the contract. But shame on them for blatantly lying to us. Needless to say when our contracts are up we will be finding another carrier.

I would give this a 0 if I could. The rep was dismissive and clearly didn't want to do his job. We…read morewere there to move over 9 lines from Verizon and he could not have cared less. When I showed him the plan breakdown I received from their online rep he just said "well I don't get the same price" when I asked him for an actual mo they cost he said he couldn't give me that. He gave me an estimate that was $75 more than I was told on the phone. He was rude and acted like we were bothering him.

Most expensive service is also the worst…read more Do not under any circumstances even consider AT&T wireless for your internet access. You WILL regret it. I have a wireless device to deliver internet to my home business because I live in an area where the only other option is HugesNet Satellite. (Frenchtown) Satellite is not an option for me because I have to remote connect to my office computer in town and can't do that with the lag built into that type of service. I always hit my monthly limit on my (cough) "unlimited account" the first week of every month. Usually in a few days. After that - it is slower than dialup. Speed test shows 200K download speed. Just doing a simple google search can take a minute or longer. Any web site with pictures? Multiple minutes. And don't even THINK about any sort of video (YouTube, Netflix, etc). African bushmen in a grass hut are getting better internet access than I am. And all that is the good news. The bad news is - often times it is completely unavailable. No internet at all. Calling customer service is an exercise in frustration. They hang up on you. Or cut you off mid sentence and transfer you to the wrong department. After half an hour of trying and re-trying about 8 times tonight I finally just gave up. And for the privilege of this crappy service they actually have the NERVE to charge me $130 per month. Really? $130 a month for this crap? About the only good thing I can say about AT&T is - they've got HUGE balls to price their service so high. You have been warned.

Had to get a phone replaced ASAP after mine finally gave up. Got it done about as fast as could be…read moreexpected and in time for work the following day. The shop was short staffed that night with just one guy working the counter, Lance, and he was very helpful throughout the whole process and did a great job of managing additional customers as they were coming in while finishing setting up my new phone. Hands down the simplest phone purchase I've ever gone through! Guys like Lance make the world run a lot smoother.

Alec the Asst. store manager was very helpful, very informative, and honest. The guys streamlined…read moremy transaction and I feel very good about returning here in a few years when this phone needs replacing! Thanks Dave for the assortment of phone cases!

Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.

want to waste your day away and get nothing accomplished? this is your place! I would plan a whole…read moreday around it, 1 employee per 3 customers ensures you wait for at least an hour! what's even better is that they don't acknowledge you when in the store, perfect for the socially anxious type! typically stores will acknowledge their paying customers but you don't have to worry about that here! I might even bring a lawn chair because their chairs are heinously uncomfortable for the typical hours you spend waiting in there. this experience has motivated me to switch providers... I'd walk on a glass sidewalk before I went back into this store

Really. Wiped everything from my wife's phone and all af my emails and texts went to her also when…read morewe got new phones. Went back....left phones....and when picked up wife's phone locked. Can't use. The gal that helped us was gone and the guy was more concerned about some screens that were just delivered. If you want some new phones for a huge price they're great. If you want them to work properly or need support drive the extra miles....make an appointment and go to the corporate store in Missoula. Sorry folks....COSTOMER LOST!!

I went to this store to get my new phone put onto my prepaid plan. Jamie was wonderful. Straight…read moreshooter, no balogna. Same Cassie, the store manager. They were great. Jamie took her time to get things right; she was professional, courteous, and great customer service person. Cassie also did a great job, they made sure that I got what I needed.

I totally understand the low ratings. I can not really rate customer service because I didn't…read morereceive any. There were two people working and each talking to one customer so we just stood there, waiting....so after several minutes neither one would make eye contact or say "be with you in a few minutes" they just leaned on their counters and had unrelated chit chat with the customers. I was prepared to buy a new phone, not a small purchase, but they couldn't manage any semblance of knowing how to work in this kind of job. So we left, taking our business to Missoula.