Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

At first I was extremely excited to switch to T-Mobile. I went in and was helped by kyli who was…read moreextremely nice. She helped me go over my options and I was intrigued by a certain promotion kyli told me I qualify for and I went with it. I was supposed to get myself and my fiancé a new iPhone 15 pro max, Apple Watch SE second gen's (mind you with the watches she told me they where basically free), WiFi, Netflix, Hulu, and Apple TV all for us to trade in our current iPhones and a down payment of 900$ and pay the activation fees. And kyli also showed me my bill would be no more than 224.50$ a month. Well I let kyli know I would be happy to do that but I needed to get ahold of my fiancé before I paid the 900$ but I could easily do the activation fees same day and be in later in the week in person with my fiancé. I go in the next day and pay for one phone and get it ready for trade in. So I paid half of that 900$ she originally told me. I let her know I would be back in as soon as my fiancé was off work so we could do his and get everything switched over. Well my fiancé and I come back in and get ready to check out with his phone and now she's telling me the down payment has increased and i now have to pay an extra 1200$ for his phone. She also gave me a free case the day before and then she charged me for a case on his phone today along with two screen protectors which I easily could've gotten else where and didn't say anything until I checked my receipt. I'm a young expecting mother and I feel taken advantage of. On top of that she was messaging her boss and he was very adamant about making me lock in the previous day before. I'm unbelievably disappointed and I feel robbed. I never would've gone with them if I had known what the end result would be.

They did not refund me for a service that did not work, as T-mobile had promised me. Tech Support…read morewas helpful, even the guy at the store behind the counter was courteous. However, him asking of this store's manager, and "supposedly' his manager's boss (hidden away in a back room), they clearly stated there is nothing they can do with this initial charge. I WOULD NOT RECOMMEND GOING TO THIS T-MOBILE LOCATION. I got ripped off- perfect example of horrible customer service.

I asked a Verizon employee if she could help us transfer from one phone to the new phone that we…read morejust got and she said "yes, but there's a fee and I would try doing it yourself at home first an idiot can do it and if you still need help, you can come in" I would drop her name but her name tag was in her back pocket so‍ And apparently you can buy their stuff but if you ask for any help then you have to pay, even help from them online is $5

For how much they charge for service they need to add more employees to the floor. In store…read moreservice is extremely slow!!

Had to get a phone replaced ASAP after mine finally gave up. Got it done about as fast as could be…read moreexpected and in time for work the following day. The shop was short staffed that night with just one guy working the counter, Lance, and he was very helpful throughout the whole process and did a great job of managing additional customers as they were coming in while finishing setting up my new phone. Hands down the simplest phone purchase I've ever gone through! Guys like Lance make the world run a lot smoother.

Alec the Asst. store manager was very helpful, very informative, and honest. The guys streamlined…read moremy transaction and I feel very good about returning here in a few years when this phone needs replacing! Thanks Dave for the assortment of phone cases!

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

Went in, not greeted, not told it would be one minute wait or an hour wait! RUDE! Just lost my…read morebusiness!

From the owner: AT&T, serving over 81 million wireless customersread more

Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.