I have gotten my phone screen fixed twice by them recently & now have battery issues which I've…read morenever experienced before bringing to this business. I've spent over $600 for repairs here and have new issues everyday. DO NOT GO THEOUGH THIS BUSINESS, SAVE YOUR TIME AND MONEY.

Had a crushed phone they completely saved me were very kind got it o me with a new screen protecter…read moretoo decent price wasn't anything over the top and thank you again

We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

On Sept 30, 3024 Verizon I experienced a loss of cellular and data usage due to large outage while…read moreI was traveling. The accounts affected appear to be random. Nevertheless, the team kept their cool and a Verizon representative at this location. Help me set up an alternate number that would allow me to make calls. Although I didn't have data, my goal was to get to Yellowstone and the staff helped me look at the map and locate the drive best for me. They went over and above they were warm and friendly and professional Verizon give these guys a raise.

My daughter brought her phone to Cellairis in Southgate Mall in Missoula, Montana. Her iPhone…read moreworked perfectly, but the glass was cracked. She was charged $215 to have the glass fixed. She was worried because the employee fixing the glass was flirting with male friends in the mall as she worked on my daughter's phone and was not paying attention. Cellairis's negligence (employee working on a phone while not paying attention to what she is doing because she was flirting with men in the mall) should void any indemnity clause. Did you know that whenever you take a phone to Cellairis, they can break it and destroy it and then claim they are not liable? The employee apologized for breaking my daughter's phone and promised that Cellairis would buy her a new one. But then the manager, Leah, reneged on the other Cellairis employee's promise; when I spoke with her, she promised instead to have the phone fixed and returned to my daughter as good as new in 2-3 weeks. She did not tell the truth. The phone arrived 8 weeks later and was still unusable. My daughter paid $215 to Cellairis to have the glass fixed but was never able to use the phone again. She was without a phone for 8 weeks while she waited, and then Cellairis sent her the phone with a broken motherboard, so it is useless. When we took the phone to Verizon, the Verizon employee pointed out that once Cellairis broke the motherboard of the phone, they would have known that the phone could not be restored to its previous level of performance. My daughter is out $215 to Cellairis because of employee negligence and had to spend hundreds of dollars to get a new one. Cellairis employees did not tell the truth to me or my daughter regarding this situation and should compensate my daughter financially since the problem arose from their negligence and disregard for my daughter's phone. I want to mention that I am merely stating the facts and no attempt has been made to slander anyone. What bothers me most is the apathy of the Cellairis employees, who did not care about the customer or try to make things right.

Went in to get my phone and contents transferred to Crickett. 3 hours later I finally came out…read morewith my phone and still connected to Verizon. They took my number, charged me $80 (still haven't been refunded for that) and I had to go back to Verizon to get my number reinstated. You get what you pay for.

This review is for the phone service it's self. The guys at the actual store were fairly nice. If I…read morecould I would give this service -3 stars. I can't even get into what all was wrong cause it would take way too long to type out. Bottom line, this company doesn't care AT ALL about their customers, they only care about the money. Definition of corporate greed here.

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

Computer Guys took care of us as walk ins and were patient through the process The staff was…read morefriendly and knowledgeable.

Do not go there. These pieces of shit lost my hard drive with over a million dollars of geophysical…read moredata on it. I brought it in, they tested it and it was faulty and they were gonna recover the data. After 3 weeks of hearing nothing I called and they said they dont have my hardrive and never heard of me. They ghosted me, never returned my calls and The customer service is lowest quality. I am taking legal matters now. I have proof that they accepted my hardddive and I have video and witnesses of when I dropped it off. I have also talked to some friends in the Missoula area that have had bad experiences with them. Computer Guys hahah, should be called Computer Retards!!!!! How the hell do you lose a hardrive.

want to waste your day away and get nothing accomplished? this is your place! I would plan a whole…read moreday around it, 1 employee per 3 customers ensures you wait for at least an hour! what's even better is that they don't acknowledge you when in the store, perfect for the socially anxious type! typically stores will acknowledge their paying customers but you don't have to worry about that here! I might even bring a lawn chair because their chairs are heinously uncomfortable for the typical hours you spend waiting in there. this experience has motivated me to switch providers... I'd walk on a glass sidewalk before I went back into this store

Really. Wiped everything from my wife's phone and all af my emails and texts went to her also when…read morewe got new phones. Went back....left phones....and when picked up wife's phone locked. Can't use. The gal that helped us was gone and the guy was more concerned about some screens that were just delivered. If you want some new phones for a huge price they're great. If you want them to work properly or need support drive the extra miles....make an appointment and go to the corporate store in Missoula. Sorry folks....COSTOMER LOST!!

Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.

Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).