Fantastic store manager, Ralph Howe. Very well organized, professional, and helpful. He makes me…read morefeel happy when leaving the store. Always a pleasant visit!

Walked in to buy a higher end phone that I needed for work. Associate asked if she could help me, I…read moretold her I needed an unlocked phone for a Verizon prepaid account, and she didn't offer to show me phones. First thing she said was they "only had new phones, they didn't sell anything refurbished". I said nothing about refurbished, or even less expensive. I was prepared to spend at least $800 on a phone because my job is reliant on a very dependable and capable phone. After her assumption I just left. It's rude to assume how much someone is about to spend. So now I have to go buy a phone elsewhere tomorrow and miss sleep I desperately needed before I start another six twelve hour shifts.

UPDATE~ needed to return to this store. People were waiting more than 2hrs for help, and some of…read morethe staff couldn't even help! My husband went in, and they said, oh, we can't help with that, AND THEY SOLD US the home phone thing... omg, I wonder if verizon knows, how bad that 3rd party store is?? came home replugged it all in, and thank God it worked, but it's insane we would have been without a home phone, because they have no clue! ************************** Went in to find out why verizon won't let me sign in to the website and a few other things. The guy was friendly and repeated many times that it was his pleasure to help us. I thought it was due to our tech stuff being very old, but with everything new and updated, it's made no difference in speed or anything other than the home phone works now, new box. He said he had the same box, brand new, back in 'the safe'. We paid $80 for it, for the old version. He tried to sell us other things, initially we said yes to the netflix etc. package, but ended up changing our minds. He knew we didn't want it, yet he never removed it. He did have me figure out the verizon app, which I was able to get in to. On the way home I deleted the netflix package... it never worked, the charge went thru to the bill. He never told us our bill would be an extra $105/ due to line start ups ( a total verizon rip off) then go back to just a little more per month. He was very interruptive, and just not a good listener, so very frustrating to work with. He never told us that how to send back the old internet box, and he never told us it would cost us $25/mo.until we do send it back. HE NEVER EVER dealt with why I can't sign in to the verizon website. I was on chat last night with verizon for 1 1/2 hrs settling out all the problems this guy created for us. Enrique was fabulous! Enrique is sending me the label to send back the box (he said I could drop it at the store REALLY? WHY DIDN'T THE SALES GUY TELL US THAT?, BUT I don't want to go back there, ever) He cancelled and refunded the netflix package. He explained all the charges and which ones would go away. He apologized over and over for the bad experience we had. BUT I STILL can't sign in to my verizon website ... anyway, FIND ANOTHER VERIZON STORE, Highlands is incompetent.

Verizon, Triadelphia, WV. Rude, ask for TOTAL price, and end of almost transaction, more $$$…read moreadded on. Would have needed different adapter, $20, but buy 3 products get 40 % off. So pay more more, for 2 things you don't need to save 40 %. No savings there. Amazon sells on adapter for $14, 2 adapters for $20. Wheres the savings at Verizon. Girl acted like a mother, leave store without screen protector, also, cheaper on Amazon. If you don't have new crisp money to pay bill in machine, they accuse you of counterfeit money. A man handle the help of payment. Store doesn't have money marker to check. Was accused several times of being counterfeit, with wasn't. Wondering why a person can't take your money, maybe Verizon doesn't trust their employees, can't tell real money. Lost sale....looking for new carrier thats honest and not rude or talks down to people.

I don't usually write reviews, but my experience at Sell It Here really stood out and deserves it…read more I came in needing immediate help with an electronics issue that I honestly didn't have time or resources to sort out elsewhere. Preston and Casey were the ones working, and they didn't hesitate to step in and help me get everything figured out quickly. What impressed me most was how straightforward and efficient they were--no confusion, no pressure, just real problem-solving from people who clearly know their business. They took care of the situation on the spot and got me back on track the same day. In a stressful moment, that kind of responsiveness makes a huge difference. They treated me respectfully throughout the entire interaction and made something that could have been a headache into a smooth fix. It's rare to find a place where people are both competent and genuinely willing to help without overcomplicating things. Preston and Casey definitely represent that well. If you need quick, honest help and don't want to waste time dealing with runaround, this is a solid place to go.

My husband had a brand new iPhone and the screen needed replaced. They replaced on 5/19 it very…read morequickly... for $450 (not including tax.) He didn't know until after the fact that it was an aftermarket screen and not an actual Apple screen. But he put a really solid case on it to prevent any damage and thought nothing of it until 8/23 when he took his phone out of his pocket and saw his screen had gone white inexplicably. No drops, no falls, nothing. Despite my objections, he took it back to this business. He was told it's 10 days over the 90 day warranty so they're going to charge him for another screen replacement, but THIS TIME it will be an actual Apple product, and the employee would knock $50 off for him being so understanding or whatever. Great. Wonderful. Perhaps it's malfunctioning because the screen was aftermarket when it wasn't supposed to be? The employee called their boss who insisted this damage only happens with impact. Couldn't be a problem with previous installation of a trash item that isn't supposed to be on that phone to begin with, of course not. So we'll be out roughly $900 at this point. Should have just taken it to the actual Apple store instead. At least we'd know they're reputable. My husband came home to get the credit card, leaving his phone with the employee. When he got back to the business, the employee was visibly upset and very apologetic. When they were replacing the screen, some kind of crucial wire or piece (I don't remember the exact details) was cut, and they wouldn't have a replacement until Monday afternoon. Husband asked how this is going to affect the price, employee said they might be able to knock another $20 off, but their boss would be upset since there was already one discount in the works. My husband is a patient man, calm to a fault. He accepted this turn of events because really what other choice does he have? I, on the other hand, am absolutely raging. I was already skeptical about this business to begin with, and they're just proving how utterly incompetent and greedy they are. A while later, my husband got a call from the same employee saying someone at another store in Steubenville has this replacement part, and they would run it to Bridgeport when their store closed at 1800. Said my husband would be able to pick his phone up at 1845. Total charge today was $480 including tax, as they did knock that originally discussed $50 off. In summary, save yourself some money and a headache. Do not take your electronics here. They'll botch the job and just cause further damage and inconvenience.

My iPhone 6S (which I realize is virtually an antique) died. Best Buy couldn't do anything to power…read moreit up again, and told me I would lose all my Notes, texts, passwords, and many photos. They couldn't try replacing the battery so they recommended Frizzi's. I was so worried I would lose all of that stuff, but Frizzi's came through!! I'm so grateful! Also, since they could tell I was desperate, they could've charged me $500 and I probably would've paid it lol, but it was very reasonable. Definitely recommend!!

not impressed with customer communication. Someone leaves a text message on a landline number that…read moredoesn't have text capability. I call a week later to be told it was ready to be picked up the next day after I dropped it off. Not happy. Also not happy with my Screensaver being replaced with a Frizzi add. Ruth Homan

Fast and friendly service. Offer great promotions. And have a great variety to choose from!read more

Went in here to see about upgrading my phone since AT&T was going to give me $800 for the phone I…read morehad. They told me I had dead pixels on my screen. Looked up a you tube video to see how to check that by putting it in diagnostic mode after I left. I couldn't see any areas with dead pixels, nor could any of my family. When I got back to my state, I went to an actual AT&T owned store and what do you know, I traded it in with no issues and they salesman didn't say anything about my phone having dead pixels. I don't know if they just don't know what they're looking at, don't want to to the work or just want to make more money on the sale. Whatever it is, the guy at my local store had no problem doing a trade in.

Great experience! Very helpful and thorough with warranty process would definitely come back again!read more

From the owner: Visit the T-Mobile store in Triadelphia and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 445 Cabela Dr #264 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Dan was amazing. He is incredibly knowledgeable about phones. He helped us with a new phone and…read moretook care of everything: the set-up, transfer and answered all of our questions. He went above and beyond to make sure we were happy and had what we needed. It was the easiest and nicest phone buying experience ever. I highly recommend this Verizon location and team. Five stars!!! Michele

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Customer service was horrible. Would give a zero star if could just based off of the one…read moreemployee not letting me in the store to make a 2 minute payment, 6 minutes before the store closed. I wouldn't have cared if they were nice about it but they gave dirty looks and were rude for no reason

I've been here before and it's quite interesting. The people that work there are quite decent…read more Sometimes they will kick you out if you are being impolite. But they do help you whenever you need assistance. Not that many workers at times. But, it does take a good amount knowledge to know how to work on those electronics. But really, I do think it's a decent place to go to whenever you need help on your electronic devise. 3/5 you should try going there yourself and see.