I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful

This AT&T Store is located in a small plaza that sits in front of the Nashville West Shopping…read morePlaza. For the most part, this is a standard AT&T location if you are basing it on stock, layout, etc...however how they differ here is the service. I called in to the store a few moments after ordering online and connected with a friendly Associate who gave me the rundown of the process and guaranteed that if I arrived by closing time, I would have my new phone. I arrived and sure enough, he remembered me and had my phone ready to turn over. Additionally, he made the set up process easy since I was going to be flipping over all my info from phone to phone at home. Additionally, we chatted a few minutes about watches, and he took his Ultra 2 off and let me tinker with it for a few minutes to help my decision. Overall, positive experience at this AT&T location. I do not visit the actual stores often, but if I need to, this location is the spot.

I have been dealing with this store off and on for years. If you sign up for the prepaid plan, be…read moreaware that all customer service is in India and the wait time is 1 hour, 15 minutes. When I did get through and asked to speak to a supervisor, they hung up on me. I did not know that if you have a dispute with them through your credit card, they can suspend your phone number. I woke up today to no phone service. I had to physically drive to this location to pay for prepaid that had been automatic for several years. If they suspend your number, no credit card works on their website. I had spoken to the store manager, Alexis on the phone this morning and she said she would take care of this. I arrived and asked for her but she was with a customer. I waited and another rep who was brand new tried to help me. She had to keep asking Alexis for the answers to the questions I was asking. Meanwhile, the customer Alexis was helping had left, and she started helping another customer. I spent an hour going around in circles with this whole mess. I wanted Alexis to help me directly but apparently she wanted to train her new employee more than she wanted to resolve my issue. I am cancelling my prepaid and will never return to this store. I DO NOT recommend AT&T or this store.

Had a great experience buying my used laptop! The staff I spoke to were really helpful and…read morefriendly. The Acer Laptop I bought was very reasonably priced and is in perfect condition. 10/10 would recommend!

I am happy with the service provider. I had problems with the motherboard, now my laptop working…read moreperfectly.

I took my broken iPhone 6 to UBreakIFix (nice guys who weren't able to fix it and said 'it's the…read moremotherboard.'). I later learned that UBreakIFix is owned by Apple and it makes $ on billing insurance for repairs. Apple does not authorize repairs/replacements of Motherboards because it wants people to buy new iPhones. An informed tech guy later told me I should have brought my broken phone here, to Universal Wireless, because the repair guys here are talented and can replace Motherboards a lot cheaper than the cost of a new phone. Gave 4 stars due to trusted recommendation but haven't yet tried it myself. Worth going here for cell phone repairs.

Do not come here. I bought a $14 'Good Charger' for an iPhone 6s and two days later the charger…read morestopped working and the port that connects to the phone broke and got stuck in my phone. When I came back to get a refund the same employee said he could not do anything because the cheap charger he sold me broke. I do not recommend. If I could give 0 Stars I would.

When My Phone Was First Flashed About A Year Ago The Customer Service Was Great. They Offered Me A…read moreLifetime Warranty Which Was What Made Me Pay The $85 To Have My Droid X Flashed. It Has Worked Great Til Now. I Have Attempted To Get Someone To Call Me Back So I Could See If I Need To Bring It In Or If It Was Something I Could Fix Myself. I Have Left 4 Messages In The Last Week And A Half Explaining My Problem Like It Asks In The Answering Machine. I Still Have Yet To Hear From Anyone. I Can't Recommend A Company Whose Customer Service Has Seems To Have Disappeared.

You guys definatly don't have the largest, or the cheapest. The selection was alright, but one of…read moreyour Employees, He said his name was Chris, was very... uninterested. I came in looking for a Palm, and he went on and on about how they weren't that great, and I should look into a Blackberry Curve. I hate the Blackberry O/S. I have a Curve 2 now, and I hate it. I absolutly abhore it. All I wanted was an unbaised opinion, and he couldn't give it to me. The other guy working there, Reemo, bigger guy, on the other hand. I sent my friend in to see if Chris would treat a guy the same way. Chris didn't work that day. Reemo was helpful, gave an unbaised opinion on the Palm vs. Blackberry, and evidently sold my friend on a phone, which he now loves. I think Chris needs to be trained better on sales, and it isn't just about money. You have to think of what the customer needs, not how much you want to sell them a phone. My friend said you had a guy working there with blue hair. You get an extra star for giving a kid a chance.

Just Left Here And Had The Worst Customer Service .The Girls Was In The Back Not Trying Help For Us…read moreFind Case.One Of The Girls Kept Going To See What The Other Girl In The Back Was Doing And Was RUDE .

Service is always amazing, no matter how busy they are they try their best to accommodate and let…read moreguest know they will be with them shortly . There are plenty of selections to choose from for multiple products and very knowledgeable employees. My favorite part is the lady who is up front always greeting with a bright smile on her face . I think her name is Lexi ? She always has fun hair and can definitely turn a bad day good with her energy . The value of the products to the customer service , I never have a complaint about this store.

Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

Great location in West Nashville. Their shelves are always fully stocked and well organized, and…read moreI've never ran into a rude employee. Very helpful and they try to make your shopping experience better. Unfortunately the restrooms at this location need some work. Always on the dirty side.

I love Target. I even used to like this Target a lot. I often ruck in this area and often go in and…read morebuy at least something. Of course, the other reviewer that penalized this place for being too busy is kind of ridiculous. For a bit this was a classic 4-5 star Target! Sadly, this most recent visit, I had a cashier who had a terrible attitude. The economy is not great right now. Prices are elevated across the board. We are still not starved enough for choice to ever tolerate aggressively bad customer service ever.