The man working was very nice and polite and extremely helpful…read more Expensive compared to Amazon but I was in a hurry. Will definitely return if I need help with my phone.

Diana is professional and kind. Received exemplary service today. Greeted right away and all my…read morequestions answered. Kudos!

If I could give -0 stars I would, blonde hair black lady not helpful and rude as can be,brought my…read moreiPad in paid $160 for a screen fix, screen is completely coming off after 1 month. She claims they don't keep information in the system & did I have my receipt as I explained I could go possibly find it but isn't my information in your data base. Then proceeded to say it's out of warranty anyway. Refused to even check or look at it. They had to have used Elmer's glue to fix the screen. 0/10 would not recommend after recommending people before I had my own bad experience. Save your time and money.

Big Al is good and will take good care of you. I had him repair my phone and he done a good job…read more I bought a phone from him that was repaired by him and it lasted me several years. I bought it at a fraction of the cost for a new one of the same name brand.

After to having to Revisit T-Mobile in Desoto (after closing the best one on Hampton and Pleasant…read moreRun in the less busy part of town..I decided to go further out to Red Oak Tx...Anthony took it to another level and saved me almost 800.00...not enuff room here for details...Thanku Anthony on Ovilla Rd in Red Oak Tx...YOU DEAR MADE MY DAY!!

Dear [Manager/Customer Care Team],…read more I had an incredibly disappointing experience at this Red Oak, Texas T-Mobile location today. I am currently visiting from Las Vegas and have been a loyal T-Mobile customer for years, but the service I received today was the worst I have ever encountered. I went into the store today to inquire about a T-Mobile Tuesday reward after receiving a notification reminding me to pick it up. Upon entering, I was greeted poorly by an employee who was clearly frustrated that my inquiry interrupted her from scrolling on her phone. When I asked about the offer, she responded with significant attitude, stating that the offer was only for Tuesday. When I politely pointed out her unprofessional demeanor, she made another sarcastic comment as I walked away. I returned to let her know that she needed to improve her customer service, at which point the manager Alexis intervened. Instead of addressing her employee's hostile behavior--which included aggressive body language--the manager told me to leave and accused me of being rude. The manager even had to physically stand between myself and the employee, who was acting ready to fight. ALL IN FRONT OF SOME ELDER CUSTOMERS. The other employee involved refused to provide her name. I supervise teams globally, and behavior like this would be grounds for immediate dismissal in any professional setting. Following the incident, I contacted the corporate office, who confirmed that T-Mobile Tuesday rewards can actually be redeemed throughout the week, meaning the information I was given was incorrect. Corporate also noted that this specific store has received numerous complaints. The complete lack of support from management and the hostile behavior of the staff is unacceptable. I plan to follow up with the district manager regarding this matter and will be sharing my experience publicly to ensure other customers are aware of how this location is being run.

Amazing service we did not have any issues I was worried about the reviews but also considered that…read morethe dates on those reviews are not recent Was attended right away no wait at all

I chose this location to pick up my device after paying for online…read more This is by far the worst place to pick up a device. They make you wait 45 min when they need to do nothing but give you your device. I personally will never use this location again as I'm certain that another store can provide a better customer service experience.

iPad screen repaired quickly, and another issue promptly found and repaired in parallel. Highly…read morerecommend this Dallas gem.

I had put in a request in yelp for help with a usb drive that was not being recognized. Within…read moreminutes there was a reply from Repair Republic. I dropped off the usb on Saturday. They communicated the steps along the way. The original usb was repaired and they transferred the data to an external hard drive. Everything was finished on Tuesday. Fast turn around and friendly service.

For the first time in 10+ years, I had dropped my phone on the gas station floor, shattering my…read moreiPhone 11 Max Pro screen -- I thought it was a goner! It was Memorial Day and I was freaking out because I use my phone for work and needed a repair, and fast! Luckily there was a Memorial Day deal on Groupon so I booked it and went straight over there. They had a rather busy day and told me I would have to pick it up the next day, but I told them my situation and they were able to squeeze me in for their priority list, I did wait a few hours but that was fine because I would wait as long as I have to get it back that same day. And I was expecting a long wait but they were able to fix it in a few hours. I'm grateful I was able to bring my phone back home and not have to come back the next day as that wouldn't have worked with my work or schedule. Anyway, like I said. I'm grateful. And my phone looks great! Should anything ever happen to my phone again, I can trust them.

Please do not bring your Apple products to this storefront…read more I had my Apple phone battery replaced here. It still loses battery life in 5 hours. My Mistake was not specifically asked mg of the battery was an apple replacement battery - it wasn't. I left an Apple Watch at the same time. I was trying le it would be ready that afternoon. A week later I am sitting in my car, waiting for "the manager" to arrive with my watch and to have it "calibrated." Frankly, I am about to call police to make them return my watch.

Excellent customer service and sales, from Johnny & Nikki…read more This evening I purchased a new Motorola phone, along with some accessories. I was greeted warmly, by the staff, and treated very professionally. I was shown the phone I was interested in, and all my questions were answered before I made my purchase. Johnny is an outstanding salesperson, very knowledgeable, and friendly. Nikki, also was very charming and friendly, and helped me with my accessories. I appreiciate these individuals, 100%, as it is quite rare to see individuals who love their jobs, and genuine in their services. Thank you both, as I am loving my new Moto phone. ~ Patrick

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Desoto store today.

Great people offering excellent service. I typically utilize the Apple warranty on iPhones, but…read morethen Apple takes forever to get anything done. Especially during the covid lockdowns! Took my iPhone 8+ with a partially shattered screen in (without an appointment) and was told there were a few items ahead of me but it shouldn't be more 1.5 or two hours and they'd text my wife when it was ready. It was done in just over an hour and it is like new again. I highly encourage folks to drop a pin for this location. If you ever need any work done on your phones...this is the place in Rockwall!

This place is a scam! My wife took her phone screen to them for repair, but it only lasted four…read moreweeks. She complained about overheating and a short battery life. Now, half of the screen is white, and they blamed us for putting too much pressure on it. Take your business elsewhere!!

CPR cellphone repair Technician Bo he is a straight-up honest professional with thr knowledge…read morerequired to address your cellular needs. Tell him Big Richard Recommend him...

The new Manager David is honest and has great integrity. He made every effort to diagnosis and…read morerepair my cellular phone. In the end the fault was likely the processor. They didn't charge me for their time even on the 2 items I approved because they did produce any results. Big Richard Waxahachie Texas