Great friendly customer service. Everything was done quickly and smoothly. Great staff with great…read moreprices

From the owner: Visit the T-Mobile store in Rockford and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2430 Charles Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I was greeted by the most friendly person once I entered the store! He handled the return with…read morecomplete professionalism. I couldn't have a more pleasant experience!

Worst experience ever!! I sent my son to return my cameras in and my touchscreen for my home…read moresecurity service. I was told by a xfinity rep that I could send my son to return my equipment as my work hrs do not allow me to make the 45 min drive to the xfinity store while they are open. They allowed my son to turn in the touchscreen but stated that "I had to be the one to return the cameras because it was my account?!" I was on the phone with my son and asked my son IF the customer service rep could verify me by phone. His response was no. I have to bring it in person!! Thanks for making it hard on me to return equipment that I can't even have xfinity install!! VERY DISAPPOINTED!

I brought my 22 Ultra in for a screen repair. They did not inform us that they would be using…read moreaftermarket parts. upon receiving the phone the back plate is separated from the back. A problem that I originally did not have. The screen now has a border around it and is not operating correctly for a Samsung 22 ultra. Upon calling them they admit to not informing us that they were using aftermarket parts, saying they assume everyone knows that it's aftermarket parts and said it was no problem for me to pay the difference and get what I expected in the first place. I told them.it was dishonest for them to not inform us upfront that it would not look like the original screen and worse off for them to try to charge us more money to make it right. The workmanship is another issue. The fact that the phone come back with a different issue than it came in with is uncalled for. In the end they offer a refund to put the original (broken) screen back in and wave the service fee to fix the backbplate. In all their shady business practice from the start to the end and poor workmanship is grounds for the 1 start. Beware being swindled by this company.

From the owner: Broken device? #WeCanFixIt. We repair Smartphones, Tablets/iPads, PCs, and Laptops.read more

was at the Rockford location we bought and returned a phone case they watch us like a Hawk and…read moretreated us so poorly. I will never be a Verizon customer again. I was with Verizon for several years and the way they treat customers at that Corporate store on East State Street in Rocford is ridiculous.

For most everything I would recommend this location…read more But until they replace the current business representative Connor, I would highly recommend you go elsewhere for your business needs. My wife and I had the unfortunate experience of working with him when he stated he could move us from a personal plan to a business which w old save us money. We were excited to save money as anyone typically is and moved forward. Prior to the end of the transaction he stated to us what are bill would be with turning on Autopay. Yet when we received our bill, his statement was far from the truth. We in fact saved no money and our bill was about $70 higher per month than we were paying and $140 more than he said we would be paying. Upon contacting customer service we were advised to go into store to discuss this with Connor and his manager. That's what we did. A sales rep and floor lead explained it would require getting Connor and his direct manager involved to resolve the many issues that he had created. Well Connor reached out and is now stating that isn't what he said and I advised I wanted to speak with his manager and we could all sit down to discuss the issues. Connor advised that his manager does not get involved with issues or customer service. So who holds him accountable for his actions? I can no longer get my old plan back. The option presented to me by Connor is to return my equipment if I want the bill to be what he stated. During the conversation I was polite yet direct about what he did and that he was not honest with us at the time. He then attempted to tell me to stop yelling, which I was not I was currently at an appointment with my wife and am not the type to yell. He chose to speak to me in an unprofessional and condescending tone to which I continued to request a manager. Should his manager care I have this in text a proof as well. I've spent hours on the phone with support for them to try and fix the issue yet there is no complete fix now and no one apparently to hold him accountable for his actions. In the end he is another sales rep looking for a pay day, doing things without permission or accountability. I have had no issues with Verizon in the past and because of supports great service I hold no ill feelings towards the company. The issue is in Connor being allowed to do and say whatever he wants to in order to deceive customers.

Knowledgeable workers help you there when picking a new device or if you have a product that needs…read morerepair.

I had an incredible experience at this AT&T store! David and Jess made buying my new phone…read moreabsolutely enjoyable and effortless. David's eloquence, professionalism and integrity shined! He patiently guided me through the arduous task of replalacing my phone, even staying with me late, as I showed up an hour before they closed. The next day Jess came out to my truck to help me connect my new phone to my carplay. I have never experienced such kind, loving and patient AT&T representatives in all my years with AT&T! Bravo to you David and Jess. In such a weary world, you both turned uograding my phone into an absolutely wonderful day. Excellent service indeed!

They are scammers. Went to buy a new iPhone and traded my old one. They told me because you have…read morebought a new phone with us today, we have a special offer of three free SyncUp Trackers, and you don't have to pay anything for them, and I trusted them. I bought the phone they gave me the trackers and helped me set up one of the trackers through the app. Then the next month I saw an overcharge on my account, and when I called the T mobile service they told me the charge was because I had bought three trackers and I had used them I said I got them for free, that's what I was told in the store and then they explained no they charged you and when I found the receipt I saw that they did really charge me plus they did not tell me that using it you have to pay for the service. I did not look at the receipt when I bought the phone because they explained to me how much it cost and how much discount I would get for the new phone because I traded the old one, and with taxes and their service for helping me set up the new phone, I thought it was all right. I found out they scammed me a month after buying the new phone when I saw the overcharge in my account. Liars and unprofessional. I will never buy from this store again T-Mobile Authorized Retailer at 6344 E Riverside Blvd, Loves Park, IL 61111.

The guys at this store do a great job fixing issues quickly. When my son had issues with getting…read morethe free screen protectors, they were out of stock. The salesman re-routed him to a different T-Mobile location (Machesney Park) who didn't have a clue. Called back to Loves Park and the same salesman immediately contacted another branch (Perryville), made sure they were up to speed with the free screen protector program, and that they had stock. 15 minutes later all was settled. Nice job!