Our first visit to the eye doctor after moving here from out of state. We were VERY pleased with…read moreevery aspect of this experience. From the friendly front desk staff, to the excellent visit with Dr Envani, to the ordering of new frames and contacts. The staff is friendly, knowledgeable and moved us through our appointments with efficient but friendly expertise. We will definitely be making this our eye care home!

I saw Dr. Envani two years in a row. On second year visit he totally missed that I have macular…read moredegeneration in both eyes ! One eye is severe and needs treatment and the other has beginning stages. He did see pressure on my eye and he thought I had a cyst or tumor. I believe he should have seen the onset of disease last year! One star for the office ladies.

I decided to give this place a shot after it was recommended by the staff at a glasses shop. I…read moreneeded an updated prescription. I had no problem booking an appointment online and was easily able to enter all my information before the appointment. I liked that when I arrived at the office I didn't have to fill out forms again with all the same information. The staff was friendly and professional. Both the lady at the front desk and the lady who did my "eye pictures" were efficient and kind. The optometrist "Matthew" was very knowledgeable and seemed to genuinely care about doing a good job. I got in and out in under an hour, with no curveballs or surprises. I will be back!

This is the MOST EXPENSIVE PLACE IN TOWN!! You can get the same quality examelsewhere for a…read morefraction of the cost. Buyer Beware!!

Dr Lyons is amazing. He is patient, he listens and truly was sincere about helping me with my eye…read moreproblems and getting to the right type of specialist.

2 stars is a bit high…read more They are linked with the doctor Nextdoor, which is a complete mess and a HIPPA violation in the making every day. They should never schedule the appointments that close together with one provider one what seems to be very unhappy employee upfront probably because she's overworked and did on the job training. She's been with him for a few years. I'm gathering from her telling everyone her history and that he doesn't pay enough. She comes across very rude and not very welcoming or friendly, a place I don't think we will use again. The doctor makes up for a some of it for he is very pleasant. But he got my contacts wrong, I explained I can't see at all out of my left one and he and his 1 employee kept demanding I wear them for 7 days, really I can't see one bit out of the left eye, kinda doesn't make a lot of sense to me. But he really needs to invest in cleanliness and patient privacy, get rid of all that hoarding, so cluttered. Now for the Visionworks aspect - wow not a very good selection at all, she didn't even measure my frames to my face - thank god they fit, she is nice older woman but comes across a bit lonely, now this is a bit different than being friendly. Visionworks needs a better representation of their corporation here, dirty,cluttered clinics and not a very clean Visionworks side is pretty bad for a company.

It was my first time at this location for both eye exam and purchase of glasses! The exam when…read morereally well both front desk and Dr. Ricardo were super nice and friendly. For the purchase of my contacts and glasses, I had an employee named Shaylee who was so kind to me. She broke down my insurance coverage and find the best options for purchase of both glasses and contacts. It's also pretty intimidating to find good frames that fit your face but she made me feel so welcome and seen and was a huge help with ordering me a p. She added so many great features to my glasses such as blue tint (as a college student I'm always on my laptop or on screen), she even offered other features that'll help protect my eyes from my commute to school. Overall wonderful service and will be back again!

The customer service I received initially was acceptable but the completion of my order and the…read moreproduct itself was lacking truthfulness and transparency. The eyeglasses I received were of poor quality. Target DOES NOT own or operate this optical company. I asked for the name/number of the company and received various numbers -but they were all numbers for the Target store. The company sounds foreign , maybe Swedish. My glasses became unclean able after a couple of months and even though tech said the coating was throughout the lense...it is not. . The transition lenses are of such poor quality that it is difficult to see out of them.

Amazing doctor and staff at Dr. Richard Le's office. He is very thorough and takes his time with…read moreyou during your eye exam. I was having trouble with double vision and he performed several tests with prism lenses. He referred me to a great ophthalmologist who advised me further with additional tests and was very professional. The staff at LensCrafters's is very helpful and knowledgeable. Brian and Betty are wonderful at helping you find great glasses and explaining your benefits. Great selection of frames at all different price points. I especially love how many Gucci frames they carry! I highly recommend this team!

I have purchased glasses from this location for a few years. The staff has always been friendly and…read morevery helpful. I usually buy designer frames and they always have the latest and most trendiest frames.

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

My first contact with this office was with Latoya. She was so kind and professional and made it so…read moresimple to make an appointment using my insurance. Dr. Polymer was really great at explaining my exam and how my eyes were doing. I didn't have a good feeling about purchasing glasses, the young lady wasn't as helpful with the explanations of charges. But I'm glad I went there for the eye exam.

It's been three weeks since I paid for lenses. This place ordered the wrong ones and now we have to…read morewait longer. Every time I call they say they will look into it and call me back. Never happens. They didn't hesitate to take my money though.

They were so nice! And I was actually shown how to get both contacts in!! Dr. Hoang was very…read moreknowledgeable and helpful! Everyone was super friendly!

The only positive aspects of this place are the friendly receptionists and the helpful optometrist…read more However, my overall experience has been extremely disappointing. I won't name names, but the eyewear ordering process has been a complete disaster. I ordered new lenses for my existing frames, and here's what happened: 1. The lenses didn't fit my frames, even though I left them there. I waited two weeks for a reorder. 2. The reordered lenses arrived, but they were not the transitions I had requested. Another reorder, another two-week wait. 3. When the lenses finally arrived, they had been shaved down too much and didn't fit properly--yet another reorder and another two-week wait. To make matters worse, I later found out they had actually received the lenses on March 10th, but no one informed me. It was only when I followed up on March 19th that they finally located them. Throughout this ordeal, there were no updates or follow-ups. After this experience, I'll be taking my business elsewhere--I've heard great things about Costco.