Worst customer service ever for an already unnecessarily long and painful service. The only thing…read moreworse is buying a car. Here's some quotes during the experience after they locked their don't lock safe. Waiting ten 10 minutes. Entered the code wrong. Then had to wait another 10 minutes. "I mean it's fine. It's just ten more minutes." -one employee "I don't know what the rep assigned to you is doing. You know you can go to another location." -Leon the Manager Also didn't know his staff enough to know the missing rep who is the only one not on the floor. Hid in the back afterwards pretending to be on a call so I couldn't get his bosses email. PICKING UP AN ONLINE ORDER TOOK ALMOST AN HOUR.

Be careful at this store. They will be super friendly and tell you that if you switch over, they'll…read morebeat your old bill. Told me they'd beat my Verizon bill by $70. I'm 4 months in and it's actually $60 more Was asked straight up if I wanted the Up Next anytime plan for my four devices. I said no and double check to make sure they weren't putting it on. I've had to go back and get on the phone four separate times to remove the Up Next plan from each device and they won't refund me for the 2 months. The funny thing is they said it had to go through one to two Bill cycles before it could be removed.. what a great way to make some extra cash The worst part is I did not want to switch my daughter's phones over from Verizon, but they said we have a promotion going on for free iPhone Airs if you switch over. So of course we did. It has now been almost 4 months and we are still being charged the monthly installment for those two "FREE phones" if you try to call corporate, which I have about three or four times, they aren't much help either. Good luck out there but hey, at least that dude got his commissions so I guess so good for him.

They are awesome and great at communication and quick repairs! We have brought in a couple phones,…read moreiPads and recently my son's PS5 (HDMI broken port). Quick fixes and even have warranty for their work. Thank ya'll!

Fantastic service, repair, price and speed. Rob and the crew…read morefixed my damaged camera module in less than a couple of hours. Great people, very quick and knowledgeable. Awesome job.

My son used this location to repair a laptop keyboard and was very pleased…read more But I took my tower computer in for repair but they told me they were not familiar with PC repair. They did what they could, but they could not help me. I would recommend these people for other repairs because they told me that they were not that strong with PCs. But they tried hard for me.

Great service and fast I have no complaint here I 100% recommend. My son tablet screen was cracked…read morewhen I took it in and they came out looking new.

I cannot even speak to customer service at the Weatherford, TX Best Buy…read more The phone number (shown on their website), sends me to a call center (representative from out of the States), who says that the Weatherford Best Buy's phone has not worked since last year! Not a good sign if the company that handles cell phones can't fix their own problem!!

If you need someone to talk to because you're lonely pull up to this Best Buy; was in the store for…read moremaybe 20 minutes and was asked by 6 employees if I needed help finding anything. There is a bone bare selection of items here and I felt profiled due to the constant forced interactions. The lady with gray hair in a ponytail with glasses did not even present herself in a genuinely nice manner. Felt like it was a burden we were in the store during operating hours. If want to be watched and abruptly distracted constantly pull up to this location.

I haven't done a yelp review in FOREVER but If I can get one person to avoid this clown show and…read moredrive to Bryant Irvin......IE a corporate store or just order your phones online directly through Verizon then it's worth it. First of all they charge a $35 activation charge per device ON TOP of the $35 Verizon will charge you on your next bill. If you go to corporate store like the one on Bryant Irvin at least you will avoid this. Verizon was nice enough to credit me the activation charges they were going to charge me. I told the Morgan who is allegedly the manager that I really didn't care about the phones I just wanted one that would be totally free, he assured me that the iPhone Pro 16s would be totally free so I was like "ok cool." It wasn't until the first bill that I noticed that the device credit did not cover the whole monthly payment on the new phones. After chatting with Verizon through their app I found out that I had to upgrade my plan to get the full device credit which was literally +$20 per line. Luckily it was within the 30 day window and I could return one of the phones and disconnect the line. I added a new line through Verizon online and was able to get a 16pro with my existing plan AND a $300 giftcard. I am going to keep one of the iPhone pros originally sold to me by these clowns as my wife doesn't want to charge her phone number. Buyer beware .....deal with Verizon directly online or at a corporate store like Bryant Irvin.

Very poor obnoxious unethical customer service!!! If I…read morecould rate 0 stars I would. From the time I stepped in I was asked by Aiden, what are you her for? I said to activate my new phone from another carrier and transfer data. He said you could do that from home or else it's $35. I said I wasn't told that from this store a few days when they jacked up prices different from what Verizon told me then over the phone, that's why I ordered over the phone. Also, I have already paid an activation fee plus taxes that was debited from my card. I asked him what Verizon number and his name. He said 711 from my previous carrier cell phone that he knew I had their phone in a sealed box in which it got me to the wrong people trying to credit my account. Then once I googled Verizon for myself and called, they credited me and I called Aiden by his name and said I good to go for you to activate. He push it back towards me and said I don't like how you spoken to the (At&t) representative and I won't be doing the transferring data to your new phone and you are to leave this store now. I went to a representative who was much more nicer and professional that he apologized for dude behavior. Aiden called himself approaching these other reps to keep them from helping me. It came off discriminatory. Aiden behavior is very unacceptable, uncalled with ease dropping on a conversation I was on the phone having, giving me the wrong number and tried dismissing me by ordering me to leave. If I didn't God by my side he wouldn't got the reaction he was trying to look for me. He deserves all the angry customers for how he mistreated me.

On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I then took a picture of him and it is attached. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

Signed up for $50 a month internet. Logged in and looked at my account when I got home and they…read moresigned me up for $65 a month. Called, spoke to manager, he said he would change it since we barely got it and the bill wasn't due. Looked the next day, nothing changed. Called back, said they couldn't do it over the phone, and we guess he just said that to get me off the phone. The actual Wifi seems to be working correctly, but being lied to twice is pretty insane to me. I would not bother with this place if I were you. They don't accept the device in store either if you want to cancel, it's a whole thing. On par with the shady tactics

If you are considering this location for the purchase of your next car or truck battery you might…read morejust as well take a baseball bat to head as you will soon discover that is the treatment soon to be realized from this location and its employees when dealing with any warranty claims. Me and my wife had one of the WORST experiences today when dealing with what we now believe is a faulty battery. The back story is a month prior we stopped at Batteries Plus with a concern that when starting the truck 1st thing in the morning there seemed to be a pretty strong draw down when starting the truck, so much the concern that we live about an hour from that location. The person (we believe to be the manager of the store) tested the battery. When testing the battery, he did notice that it appeared to have about 70% life left but in his opinion not enough to take any further action but for us to keep an eye on it. He did further elaborate that if the problem continued to come back, he would make it right and replace the battery. Yesterday the truck nearly failed to start and remember what the guy from Batteries Plus said last month, we felt today was a good day to finally resolve the issue with the battery after all the battery has a 4 year warranty that we were 18 months in on. Today when we stopped in it was like a scene out of Dr. Jekyll and Mr. Hyde. Obviously, the person who we spoke with last month wasn't there but what was in place was two of the MOST unprofessional absolutely worst employees to encounter. At one point both me and my wife began filming the encounter with the intent to protect ourselves and to hold as evidence to in the matter of how poorly Batteries Plus of Weatherford performed. We have now decided not to hassle with this 3rd rate company anymore and buy a new battery from a company that knows how to take care of their customers. It is pretty clear Batteries Plus does not honor their warranty and you're only wasting your time if you deal with this location.

Lots of negative reviews, I had a good experience here. Was struggling to find a replacement…read morebattery for an off brand (Coleman) UTV. These units are actually made in China and it came with a chinese manufactured battery. Struck out at Tractor Supply, Walmart , Autozone and O'Reily. They guy working in the store was very helpful and they had exactly what I needed. Dropped it in the unit and it is working great