T-Mobil's network is awesome! It has never dropped a call, or any glitches in our 5 years with…read morethem. This review is about in-store transactions, not the network's awesome capabilities for rural folks! In the end Metro CSR's saved the day! Our Samsung A03s were dying/not charging, so I returned to the same store I started my Metro PCS relationship with, expecting a simple upgrade in phones. What Happened: 1) Upgraded 2 phones to the next level Samsung A16 2) Was told new monthly would go from $60 to $75 for both lines. 3) Was not asked about Assurant Insurance. 4) Was not given a receipt Results the next Day: 1) MyMetro App shows me owning one iPhone, not two A16s. 2) My monthly was $91 for one line + $45 for another!! 3) Assurant Ins. added without consent 4) Email receipt was never received After talking with 3 reps over 2 days, we are now educated as to what happened. The account of $60 a month was cancelled and a new account was created at $70 a month for both A16 lines. There is more to the 1hr calls, but, in the end Metro CSR's saved the day!

Terrible customer service, extremely rude and not knowledgeable at all! I reserved a table for…read moretrade night and they canceled with no update, I spent an hour driving to them so 2 hours overall and when I showed up the manager said that's the way the cookie crumbles! Super disrespectful, would NEVER send anyone to them ever

On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

I went in to the store today to ask about upgrading my phone, there were 3 workers, I was the only…read morecustomer. When I walked in they all looked at each other like who's going to take this customer, none of them seemed very interested in helping me. Finally one poor kid got "stuck" actually having to do his job and help me. However, he was not very helpful, when I asked about my upgrade options and what plan I was on versus other plan options available. He hardly answered my questions and looked like he'd rather be doing anything else besides his job. Mean while the other 2 employees were just on their phones the whole time. I was in the store 10mins and felt more like a burden then a paying customer. I left without upgrading and will find another T-Mobile store that is friendly and wants to help. I don't recommend this store to anyone, they have terrible customer service and dismisive attitudes. I am extremely disappointed.

I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

I haven't done a yelp review in FOREVER but If I can get one person to avoid this clown show and…read moredrive to Bryant Irvin......IE a corporate store or just order your phones online directly through Verizon then it's worth it. First of all they charge a $35 activation charge per device ON TOP of the $35 Verizon will charge you on your next bill. If you go to corporate store like the one on Bryant Irvin at least you will avoid this. Verizon was nice enough to credit me the activation charges they were going to charge me. I told the Morgan who is allegedly the manager that I really didn't care about the phones I just wanted one that would be totally free, he assured me that the iPhone Pro 16s would be totally free so I was like "ok cool." It wasn't until the first bill that I noticed that the device credit did not cover the whole monthly payment on the new phones. After chatting with Verizon through their app I found out that I had to upgrade my plan to get the full device credit which was literally +$20 per line. Luckily it was within the 30 day window and I could return one of the phones and disconnect the line. I added a new line through Verizon online and was able to get a 16pro with my existing plan AND a $300 giftcard. I am going to keep one of the iPhone pros originally sold to me by these clowns as my wife doesn't want to charge her phone number. Buyer beware .....deal with Verizon directly online or at a corporate store like Bryant Irvin.

Very poor obnoxious unethical customer service!!! If I…read morecould rate 0 stars I would. From the time I stepped in I was asked by Aiden, what are you her for? I said to activate my new phone from another carrier and transfer data. He said you could do that from home or else it's $35. I said I wasn't told that from this store a few days when they jacked up prices different from what Verizon told me then over the phone, that's why I ordered over the phone. Also, I have already paid an activation fee plus taxes that was debited from my card. I asked him what Verizon number and his name. He said 711 from my previous carrier cell phone that he knew I had their phone in a sealed box in which it got me to the wrong people trying to credit my account. Then once I googled Verizon for myself and called, they credited me and I called Aiden by his name and said I good to go for you to activate. He push it back towards me and said I don't like how you spoken to the (At&t) representative and I won't be doing the transferring data to your new phone and you are to leave this store now. I went to a representative who was much more nicer and professional that he apologized for dude behavior. Aiden called himself approaching these other reps to keep them from helping me. It came off discriminatory. Aiden behavior is very unacceptable, uncalled with ease dropping on a conversation I was on the phone having, giving me the wrong number and tried dismissing me by ordering me to leave. If I didn't God by my side he wouldn't got the reaction he was trying to look for me. He deserves all the angry customers for how he mistreated me.

Staff were friendly and helpful. It is stressful enough to lose a phone. A pleasant experience was…read morenice to get a replacement sim.

Been an AT&T user for 15 years. Went in today to buy a simple flip phone for my father who is 83…read moreyears old. Had great customer service. Very courteous and helpful. Made several suggestion, like a case with a belt clip, that I ended up buying.