My experience matched Karen P's exactly. The walk to the restroom was really bad. Dirty floors,…read morebuckets of ??, awful odor. When was the last inspection? If we hadn't already paid, I would have walked out. Staff sits at the bar playing on phones, kitchen staff horsing around. Food felt like warmed up leftovers. Where's pride of ownership?

My husband and I received an EB's gift card for Christmas. We had never been there so we were eager…read moreto try it. We were very impressed. Everything was excellent. My husband had bone in wings and tortellini soup and I had boneless wings and french fries, everything was delicious. My boneless wings were very flavorful and they gave you a good size portion, you could tell the chicken was so fresh and the french fries were the best, they were just potato, sometimes restaurants coat them and I hate that, these were traditional french fries and super hot which I love. My husband said his wings were excellent too and the tortellini soup was great. The tortellini's were al dente they didn't overcook them at all. The blue cheese dip that came with the wings was the best we've ever had chock full of blue cheese chunks. The waitress was super nice, the bag she gave me to take the leftovers home was a type of bag I was looking for to keep in my bag dispenser at home. She gave me a little pile of them and even found out for me where I could buy them, which was excellent information, I purchased a box at Restaurant Depot in Chicopee. As I mentioned this was our first time there, will definitely go back. Also, since EB's is close to Geisslers Grocery Store, it's a good opportunity to get some groceries in this wonderful one of a kind grocery store, hard to find a salad and soup bar in the area but they have it and it's amazing! Delicious, wide variety of bakery products available too.

winglets were excellent. bettered and very flavorful. the chicken pieces were good as well. some…read moreprices were fresh and some seemed like they had sat for a bit. breading was nice and crunchy. overall very good. i would have enjoyed a bit more spice to the breading. hot sauce hit the spot. we didn't eat in, but the area to eat looked welcoming and clean. staff were friendly.

The food was so late I had a headache I called at 8:38 and food came out at 9:20 and instead of…read moregiving me a milkshake, the lady bear gave her coworker a milkshake that was mine and I saw a homeless man go in the back, touching the food. And one time the ambulance came because somebody got food poisoning and I saw the worker not clean the counters and then I had to wipe the counters down

YAS CHICKEN IS.... YAS…read more went here after joking about it for a while bc of the name but was pleasantly surprised. I got a #3 (Chicken Supreme), side of mac and my boyfriend got a 6 piece Tender Meal. The portions were very well sized, and packaged for takeout perfectly!! They put my coleslaw on the side so it didn't get all over the fries and prevented the bun from getting soggy. The two gentlemen working night shift on 3/23 were very nice. The food was hot and took only 15 mins from ordering to leaving to be done. I went 30 mins till close and they didn't roll their eyes or act rude because of this and still made sure to provide wonderful service and food. The place was clean on the inside. The yas sauce is very good- kinda like a spicy mustard. The only thing i would slightly critique is that the inside of the restaurant is a bit bare bones but that is to no fault of the employees and kept it feeling clean- plus, i am here for food not so much ambiance. They played good music and had a fantastic attitude. 10/10 would go back.

Unironically not bad at all. Chicken and waffles were pretty good but the vibes inside the place…read morewere just okay.

This is my only go to spot for soul food in Springfield. The food is freshly prepared ( order…read moreonline or call ahead) so there will always be a wait. The chef is so polite and welcoming. Give this place a try.

5 stars is not enough. The folks here are absolutely friendly and treat you like family. Food is…read morebeyond good. 5 stars do not do it justice. I got the salmon with the chef recommendation lemon pepper sauce and greens and Mac and cheese. Everything is beyond perfect. Greens are cooked to perfection. Not too mushy and not too firm, Mac and Cheese is firm and gooey. Salmon is so damn tender it is almost hard to eat. Across from MassMutual center so I am positive this place has to be packed before games or events. I can't recommend the place enough.

Pretty solid burger! The char on the patty was amazing, but I wasn't really a fan of their sauces…read more I tried the maple mayo and chipotle ketchup. The maple mayo was a little too sweet, especially paired with the sweet potato fries, which are already on the sweeter side. The chipotle ketchup didn't have much of a chipotle flavor either. The workers were friendly, quick, and efficient. Overall, it's a chill spot for a quick lunch and a beer.

Sadly kind of a disaster. Have been coming here for over 10 years. There were only 3 orders ahead…read moreof ours, but the food still took 40 minutest to come out. When it did, the chicken tenders were cold and the chicken was tough, and was missing half the breading, like these were scraps they gave us. All three burgers were cold. Asked for buns toasted and they came out burnt black. Paid for grilled chiles on the burgers, they all came out with no chiles. Something seems very wrong, they seem unable to do it anymore.

"And there's fire on the mountain Lightening in the air…read moreGold in them hills and it's waiting for me there" (Marshall Tucker Band) Fire On the Mountain has one of the most unique menus I've ever encountered. Seriously, where else have you ever seen breakfast quesadillas, catfish and grits, cheesecake cornbread waffles, smoked brisket hash, deep fried pork ribs, catfish, mushroom, and alligator tacos, and a Puerto Rican Rice Bowl all happily living in the same menu's neighborhood? And then, the icing on the cake was our server - a charismatic and uber-friendly gent named Bromwell who lights up the room with his personality. He made my list of the five greatest servers I interacted with this year. The restaurant's location is as unusual as its menu. You'll find it occupying the front space at the Suffield Commons Senior Living Apartments! Yup, as you walk through the restaurant and out their back door, you actually enter a common space for the housing complex. The restaurant itself has two dining rooms with booths, tables, and chairs and a bar with dining room chairs. That eclectic menu is chock full of breakfast, lunch, and dinner choices with Mexican and barbecue flairs. We were there for lunch and ordered two things. The first was an enormous Cheese Quesadilla ($9.35) with pork ($3.12) on a grilled flour tortilla served with sour cream and pico. It was a thing of beauty, cut into five thick wedges loaded with smoked pork. Our second item was a Caesar Salad (Half size for $6.23) with a side of smoked brisket ($9.36). I passed on the croutons and Caesar dressing in lieu of barbecue sauce as my dressing. I gotta tell you, the brisket was GREAT, a big serving of tender and juicy smoked beef cut into four slabs that must have totaled close to a half pound. We loved everything about Fire On the Mountain and agreed that we need to return for a proper breakfast when we are out that way or making a morning airport run. PRO TIP The restrooms are located in the housing complex's common space I described earlier/ Just exit the restaurant by the door in the rear dining room, and you're just about there.

Went out of my area to try a new place and happy that this spot was on my watch list…read more GPS threw me for a loop but once I parked and made my way inside I was positively greeted to an empty place, will not lie I was worried. Had myself some pancakes, scrambled eggs and potatoes and this hit the spot! Pancakes were huge filled with blueberries. Potatoes were crisp as I had asked. And when I order scrambled eggs with cheese this is exactly how I want them made, fluffy and mixed together. They have alligator on the menu and as temped as I was to order, I will save that for next time.

I rarely leave negative reviews, especially as someone who understands the restaurant/bar industry…read moreand owns a business myself--but this experience was unacceptable from start to finish. Our group (10+ people) drove an hour and a half to visit this establishment after dinner, expecting to enjoy drinks and spend time together. We arrived completely sober, in good spirits, and ready to support a new local spot. Unfortunately, the experience quickly went downhill. From the beginning, service felt disorganized. We weren't given menus and had to ask what was even available. We stayed patient and understanding, assuming it was just a busy night. When we finally placed orders, the majority of our group ordered non-alcoholic beverages, with only a few ordering alcohol, all IDs were checked without issue. Shortly after, when we went to use the pool tables, we were told someone in our group was "intoxicated and stumbling," which was simply not true. Not only was this confusing, but it was especially concerning that the accusation was directed at the only person of color in our group. That immediately made multiple people uncomfortable enough to leave. When we brought this to management, the response was dismissive: "I didn't see anything, but I have to back my staff." While I understand supporting employees, there was no effort to investigate, de-escalate, or even hear us out. From there, things only got worse. We waited over 30 minutes and were eventually brought out random food items (a pretzel and a burger), while none of our drinks, including majority waters and sodas, ever arrived. At that point, half our table had already left due to how uncomfortable the situation had become. When we questioned the lack of service, we were told they thought we "didn't want anything anymore," which made no sense, if that were the case, why was food still brought out at all? The explanation was inconsistent, and the manager became visibly flustered, eventually raising his voice and getting confrontational. To make matters worse, staff were visibly standing in the back staring, pointing, and talking about our group, which only added to the discomfort and embarrassment of the situation. As a business owner, I fully understand that customers are not always right, and I respect that establishments must make judgment calls regarding alcohol service. However, this was not about being "cut off" this was about poor communication, lack of basic service, and unprofessional behavior from both staff and management. This experience completely ruined what was supposed to be a special night with family and friends. We went out of our way to support this business, and instead left feeling disrespected, confused, and unwelcome. I hope ownership takes a serious look at how situations like this are handled in the future because this was not just a simple "miscommunication." It was a breakdown in service, accountability, and professionalism in all. I also want to address the "racism" being thrown about, undoubtedly there is racism of all kinds in the world we live in and for you as an owner to say due to your own race you cannot be racist towards another minority is a flawed and dismissive stance. Anyone, regardless of their own background, is capable of bias, and using that as a defense avoids accountability. It behooves you as a business, owner & management, to listen to customer feedback and do better going forward. We are not the first to report such an unenjoyable experience here and as a new business, especially one where you know how to run a proper business as you have others that have had successes, instead of focusing on chat GPT to respond to these real life situations, focus on better training, better staffing, and honestly look at the world around you and realize there are too many resources for something like this to not get attention. Do better, be better, and quite frankly to anyone looking for a spot to try, the atmosphere was not great, the service was not great, the management is aloof...just go grab a burger quite literally ANYWHERE else.

Mind you this place was formerly "The Still" but it shuttered its doors after two major accidents &…read morepeople got attorneys & until February it stood empty until this year when this came in. The place still has the size & does local bands, music is pretty much modern & the food seems to match. My case I selected a dozen wings & they did half Honey BBQ & half dry Cajun rub (yes they are real wings and crispy ones as well & my burger was the Cowboy Burger (they accidentally forgot to not put cheddar and pickle but second one they got right) well done and fries as my side & not bad for $45.00 for myself. My little one for the suggestion box for them is if someone isn't sure about the wings & wanted mix of both styles do thus in the eight or twelve wings offering.

Service was great and Left 20% cash tip, but was charged an extra 10$ after checking my bank…read morestatement.

Such an odd meal. We're new to the area and were looking for whole boiled lobster for my son's…read morebirthday and this place came up. Supposedly it's seafood with Cajun flair? He was pretty excited. We went on a Monday and there were only a few other people there. Major first issue, they no longer serve the boiled lobster that is front and center on their menu... only the lobster TALES for $41!! The menus are paper and could easily be marked to show they don't sell it... or at the very least the server could MENTION that it's not available when she brings the menus. I asked twice if the $41 was the price for JUST the lobster and she said that it was, so we ordered additional sides. The menu was unusual... SOME spicy seafood items mixed in with stuff you'd only ever see on a menu in an Asian Restaurant. Fried dumplings, crab rangoon... and the $14 "Cajun Spicy Rice w/Shrimp" was literally a bowl of Asian fried rice with shrimp, not the least bit spicy OR Cajun. The woman that seated and served us was absolutely FLAT in her demeanor. Everyone is human and people have bad days, but she didn't smile a single time. I told her we were celebrating his birthday and she didn't even NOD in acknowledgment, just stood silently waiting for us to order... it was awkward. We felt like we were putting her out, like she had somewhere else to be and couldn't be bothered. They cover the table with a piece of brown paper, but the areas it doesn't reach were sticky like old kitchen grease. They bring the absolutely cheapest plastic utensils, the forks were so flimsy that we had trouble getting the meat out of the shell with them and finally had to ask if they had any metal ones. (They did, which begs the question, why don't they bring them to start?) They don't bring a nut cracker or a pick either, or even a table knife. It was a pretty messy meal. The lobster tails INCLUDED corn on the cob and potatoes, so we ended up with enough food for an entire second meal. In terms of the meal itself, it was pretty good. The Cajun fries were great, the onion rings too. I had some of the best fried whole clams and scallops of my life. The fried dumplings were also spectacular, though they don't offer dumpling sauce, only packets of soy sauce. The Cajun Rice was meh... it was disappointing for $14 and really hard to eat with the tiny plastic fork. The bill came to $104 before tip. Crazy that those prices don't justify real tableware. We'll definitely try it at least once more (maybe as takeout)... hopefully there will be a new server or she'll be in a better mood.