Following a death in the family, we needed last minute dog care, ASAP. I had to leave town, but my husband was staying to work. Unfortunately, he has a 35 minute commute which meant he would be gone for 10 hours a day. We didn't want to board them since he'd be there overnight but don't have anyone we felt we could impose on to walk the boys. Enter Google.... which lead me to Critter Care's website. I called Kimberly and explained the situation. We made an appointment for the next morning. As soon as we met I felt comfortable with her being in our home and taking care of our dogs. We've never had a pet sitter before and I wasn't sure how I'd feel allowing someone to come in our home without us being there. She put my mind at ease and was very attentive and overall has a calming nature. The dogs liked her right away, which I took as a really great sign! Since we have pugs, we didn't necessarily need them walked. What they really need during the day is a potty break and loads of attention. I could tell this wouldn't be a problem with Kimberly as she'd owned a pug in the past and knows their dispositions. We initially elected to have her come once a day, though she typically will come by twice. Once we realized how long the dogs would be alone, I called her to see if it would be possible to change plans. She was very flexible and accommodating despite the fact we changed times on her a few times! She's quick to respond to phone calls or texts if you don't get her on the first try. We are just so thankful to have found Critter Care and were pleasantly surprised at our last minute arrangements. If you live in the area, there's no other choice you should be considering. Her prices are very reasonable and it's so nice to be able to have your pets cared for at home where they are comfortable. Kimberly is the greatest and we will definitely be using her again. read more

Overall Kimberly treated our animals well. If you hire her to come twice a day, she will come early in the morning and then again in the early afternoon. The dogs were fed and exercised in the back yard for probably 20-30min. We did have one experience when one of the pups pooped in the house (which is not normal), but then again they are used to going out 5 or 6 times every day. As far as how she treated us as customers, that could have been better. She sends text messages letting you know that the dogs have been out, which is nice, but if you do not text her back she has a bit of a come apart. She also requires that you let her know when you've made it home. I thought that was a little weird, but I could understand that she was looking out for the dogs best interest. In my experience she will come out on short notice, but she let me know it was inconvenient and that I "should do a better job of giving her notice."... okay, point taken... I also noticed when I got home that our furniture would be moved ever so slightly. Like the recliner or the rug would just be pulled away from where it was 1 or 2 feet from where we had it. I thought that was a bit weird too, but the dogs were okay so it wasn't a huge deal. We finally had an instance a couple of weeks ago where my wife and I were off to North Carolina to get married. This time we brought the dogs with us, but I have a couple sugar gliders that needed some attention while we were gone. I called her on the way to North Carolina just to go over the instructions I left her. While on the phone with her I realized that I had forgotten to leave her a check. I asked her if I could drop her check off in her mailbox on our way home in a few days. She agreed with not issue. On the day we came back from our wedding, she began blowing up my phone demanding that we bring her check to her as soon as we got home. She sent condescending texts explaining that we "should have known better", asking repeatedly when we would be home. I wish I saved the texts she sent, they were unprofessional and a little crazy. Those texts came as a shock to me because we had used her services probably 5 or 6 times in a 8 week period. We paid every time. We were not knew customers, yet she treated us like we were her misbehaved children all over a $51 check... By the way we did pay her as soon as we got home, exactly as we said we would. I wish she would have just said "no" when I told her that we forgot the check, because we could have easily just gotten a friend to take care of it. Over all, if you need Kimberly's service on short notice, I would give her a call. If you need someone long term, keep searching! read more

I met Kimberley through a pet rescue. I am fostering a Weimaraner and they contacted her about her donating her time to walk and work with my foster dog. She agreed to walking her everyday Monday through Friday. At first, I wasn't sure about her coming in to my home and worried how my other dogs would do with her. Upon meeting her, I felt assured and agreed to let her do it. She's spent about 30 minutes at my home on her initial visit getting to know my foster dog, as well as my personal dogs. She was very reliable and never missed a day. She even changed her time coming when the weather got warm and was too hot for my dog. Not only did she walk my foster, she also let my two personal dogs out to potty each day, as well. She texted me everyday with an update on all three. On her daily walks, she worked with the foster on leash manners and obedience. Kimberley was great with all three dogs and had their best interest at heart. I would definitely recommend her services to anyone and wouldn't hesitate using her again. I always felt at ease knowing she would be there to check on the dogs each day. read more

I have used Critter Care on and off for the past 3 years. Kimberley is extremely reliable and often able to fit in visits with short notice. I had a couple of elderly cats with daily medicine needs and I knew I had nothing to worry about when Kimberley was taking care of them. Even my scaredy cats like Kimberley! read more