Disgusting treatment of pets AND people; unprofessional!! I had an appointment today to have two cats seen for upper respiratory infections, which they've both had before. The so called Medical Director, Dr. Kozman, eventually came into the room. He took the temp of one of the cats, didn't show me the temp or even tell me what it was, and just said temp is low. He told then tech/nurse to get two feline leukemia tests. I asked how much they were and he said he'd give me an estimate before doing anything. I thought it was strange that he told her to get the tests before I knew the price and/or even agreed to them. She came back and told me the tests were something around $160; I'm not sure the exact amount. I asked her if I had to agree to the tests or if they could just prescribe antibiotics, like usual, and treat the upper respiratory infection. She said she would have to ask the doctor. He came back and I asked him and he said no, he won't do anything unless I pay for the tests. I told him we have had this issue before and I have other healthy cats at home and didn't feel like we needed the tests to treat the upper respiratory. He told me not to raise my voice and I looked at him because I wasn't being abnormally loud. The exam rooms are small so maybe it just sounds loud? In any case, I told him this is just how I talk. He told us to get out and leave. He left the room and came back on the other side and opened the door and yelled for us to leave or he was calling the police. He wasn't even giving us time to get the cats back into the carrier. When I walked to the front, the receptionist had her hand to her face like she was trying to avoid looking at me and/or she was embarrassed by his behavior. It seemed like this is something that has happened before. I was trying to ask her about the deposit I had already paid and he was yelling at me to leave and wouldn't let me talk to her. I paid $55 and he didn't even examine the cats except for taking a temperature. As I was getting into the car, there was a man standing outside the building, smoking a cigarette. Dr. Kozman came outside and went with the man to a vehicle and did whatever he did. The man was waiting for him. I took two things: One - he had something else going on with the man outside and couldn't be bothered to take the time to examine my cats so he found a reason to get us out of there so he could do whatever it was he ended up doing with that man. Two - he was expecting me to pay for tests to make him extra money regardless of the fact that my cats still needed treatment for upper respiratory infections. Testing them wouldn't have changed the fact that they needed antibiotics. I had money for the exam and treatment and I didn't have money to be padding his pockets with irrelevant and unwanted testing. I called back to the office and spoke with the receptionist and she was very apologetic. Again, its seems she's been through this before. After some back and forth, I explained that he didn't provide the service I paid for so I could file a dispute with the bank or he could do the responsible thing and refund my money. She told me she would refund the $55 and I should have it back in 5-10 days or something. I left there with two cats still not being treated; one who is pretty seriously ill and now has to wait another day for help. Maria, the receptionist, was the one shining star and positive note about this whole visit. read more
