We used them last year and were very happy and would have highly recommended them. Their employee was super helpful and very nice. But this year we spoke with the owner and now we are not using them or recommending them. Not sure why he has to be so rough n rude. It's a shame. Thx to the employee for being honest and caring read more

Valpo location - When we called for a quote to remove a bird from our dryer vent, we were quoted $90 to come out and they couldn't provide total cost until they come out and see what is going on. Fair enough. When they arrived, they opened the dryer vent cover and one bird flew out. They removed some debris and put on a plastic covering to prevent future entry of birds. After about 10 mins to complete the job, the final charge was an additional whopping $798 ($299 for bird removal and $499 to install two covers). They took off the $90 inspection fee. And after negotiating the final charge was $579. Definitely overpriced compared to competitors. Other quotes from my neighbors were $300 -400. read more

This was possibly the most unprofessional company that I've dealt with in the Chicagoland area. I signed up for the full package: sealing, rodent removal, follow-ups etc. The sealing was hardly adequate. After they deemed the job complete, despite several concerns that I brought up, a small family of raccoons took up residence in my basement. I called them back out. They only work M-F so they come out on Monday to open the traps, check them everyday and then return Friday to close them. One Friday, the guy called and said I wasn't on his schedule and could I close it for him. For whatever reason, I didn't (it was literally what I was paying them to do) and, of course, that is when the raccoon got caught. I had to feed the raccoon hotdogs for a few days until they came out, because I didn't want the raccoon dying on my property. The other raccoon children remained in the basement after their mom was removed. They were finally caught outside, which reinforced that the sealing that was done was woefully inadequate. I brought this up several times and it was ignored. CC continued to do follow-ups to ensure that the raccoons were completely gone until.... I got a call saying that the worker was at my gate but had lost my key. I required that CC replace my locks and they promised to put a lock box on my gate so that the key would no longer travel with them. A week later, the CC worker showed up... without the promised box. I fired them. The sealing remains questionable. Throughout our relationship, CC's workers would show up unaware of what the other workers or their general manager had committed to. There is no communication within this company. Promises were repeatedly broken and the work was half-ass. I would be embarrassed to claim this low quality work as a profession. read more

My mother contacted Critter Control for skunk removal. They were able to come out same day which was great. The gentlmen explained what they would do to trap and remove the skunk and secure the perimeter to prevent other animals from making homes underneath my parents shed. Even tho the quote of $2500 seemed very steep, the man seemed like he was being honest, and Critter Control would be able to take care of everything so my mom could avoid having to get someone else to put up a barrier after the skunk was gone. Well, she was very surprised when she received the contract via email and was billed for $1,000 more than what she was quoted. No explanation was given. Possibly an attempt to take advantage of an elderly customer? 6/14/25 As a follow up, my mom found another company who came out 2 times from the city to the NW burbs, got rid of 3 baby and mama skunks and put a barrier in for $750. As far as my mom contacting Critter Control, she did as soon as she received the contract. She was offered a discounted rate on something, but nothing close to the $1,000 jump in price she was originally quoted. I was present when I believe James came out and gave her the original estimate. He never said it could be more or less...that was the price he gave. Things turned out for the better in the end, but sorry, would never recommend this company. read more

I reached out to Critter Control to discuss their offered services and pricing, but was surprised by how rude the representative was. When I asked about their offer, he abruptly said, "If you're looking for a cheap company, go find a cheap company." That level of disrespect is unacceptable from any business, let alone one that claims to be professional. I was simply trying to understand the value of their service--not be insulted for asking questions. Needless to say, I'll be taking my business elsewhere. read more

Great customer service. I asked if the can come in the am and they where more than accommodating. Toby was professional and explained treatments. read more

Taran was able to inspect our deck and then almost immediately located and removed a litter of kits of raccoons. He was courteous and professional throughout. We'd recommend Critter Control for wildlife removal. read more

Had initially hired Rose Pest Control to deal with an inside rodent issue. They poked around a bit, left a few traps and disappeared, never having even looked around the exterior of the building for an entry point. We called in Critter Control for a second opinion and an estimate and Taran came out promptly. He carefully examined the exterior of the building and located the entry point under a set of stairs in a very hidden location. Taran has been extremely knowledgeable, professional and sensitive to our situation, and the work is set to begin today (after a few days of waiting due to a weekend which delayed scheduling). I have high hopes that they will catch the critter and protect the property from any future incidences, as we are contracting for monthly service moving forward. read more

Skunk in the outside window well...removal cost $1000 quoted on the spot...just thought the public should know that ridiculous price. We looked elsewhere of course. Had another guy come out, same day, and within 20 minutes the fella was gone for $200. read more

Critter Control did a mediocre job of combating my rat problem. However they left a mess in my crawl space, inadequate work, and an incomplete job. The Portland Or based critter control was a franchise that went out of business. The new company store wouldn't stand behind their work. They came out and told me they would send an estimate to clean up the space, which never happened. I contacted their main office in Marietta, Georgia and never heard back. I spent $13,000 to have my crawl space redone. It's a mess and the work has not been completed. That was 3-4 years ago. They can kill rats and rodents, but that's it!! Don't trust them for a thorough and complete redo of any space. read more

Called in to get an estimate on critter removal. Something is digging a hole in my front lawn. Taran from the Chicago location came out the next day. He was very thorough in explaining the process of the assessment. He took his time taking pictures and really examining the space. He followed up with me the next business to discuss the finding and resolution options. I appreciate his patience while answering my many questions. read more

We had a persistent woodpecker that under third level eaves, making holes in our stucco and alot of noise No company would come out Critter Control came to look at the issue, returned to hang deterrents and came back immediately, when one of those accidentally fell off AMAZING Our tech was named Adam and he did such a great job Fast and no fuss I would highly recommend read more

I'm going to try and be as comprehensive in this review as possible and at the time of writing (2/2/25), the tech will need to return in the spring to finish the job due to the protected status of bats, they can't remove them. To start, over the past Christmas I was hearing scratching coming from my house attic. I called a different pest control company out thinking I had mice and I was told it was more likely bats and they couldn't help with bats, I'd need to find another company. Knowing bats are protected and there's little that can be done in the winter until it leaves on its own in the spring, I tried reaching out to a few companies to get a plan together so we could act right away in the spring. Fast forward to the week before writing this first part of the review, weather warms up and I hear whatever is up in the attic being very active. I decide to reach out to critter control and to my surprise I get a call back in about 15 minutes. I describe what's going on and they schedule someone to come out as soon as is convenient for me, which was the next day. Brad was the person that came out. He took the time to listen to what I had to say and even took a video of some of the sounds I was hearing, before heading up to the attic to look around. Almost immediately he identified mouse tunnels in my insulation and pointed out bat guano. Thankfully there wasn't much. He also walked the perimeter of my house to gather the proper scope of what would be needed. He gets a quote together and we sit down to discuss what would be needed. This is going to be the first bit that will probably be very important for a lot of people. Price. You can find a place to get rid of an animal for you for a fairly low rate, but that's all they do. Critter control prices out all the prevention and remediation efforts and that comes with a price tag. Break down the cost of materials and labor that needed for all the prevention and remediation efforts and the price starts to make a lot more sense. Just be prepared it can easily be thousands of dollars. So know that going in. Next, communication. This was a bit rocky. After signing the agreement and paying the down payment, I was told I would be contacted that night for scheduling a tech to be out to identify points of entry that the bat uses and to seal up everything else. No one called me that night. So I reached out to Brad the next day to inform him, he made some calls and I got a call back from the district manager, Frank, shortly after. Frank told me I was scheduled for Saturday morning to have a tech out. Brad contacted me to make sure I heard something back. Fast forward to Saturday and the time the tech was supposed to arrive comes and goes. So I call and text both Frank and Brad and get a response about an hour later saying they're going to find out what's going on. I hear nothing for the next two hours, my frustration is growing. I get a call from the tech that was assigned this job, this is where everything turns around. Antonio, the tech, tells me he was working a job the previous night, it ran long and had to finish up the morning of my appointment and it seems no one notified me of this change of schedule. After a pleasent conversation with Antonio, he said he would like to stop by to scope out my house and see everything that would need to be done and if it works for me come back the next day (Sunday) to do the job. The amount of professionalism on display from Antonio, he took the time to carefully look around my house and attic, take pictures of what he saw, and the plan for what he would be doing. He answered all of my questions and it was overall an outstanding interaction. My advice to critter control is to work on improving communication with the end customer, I felt like I was really having to track down and drive what was going on. Anyone looking to use critter control's services, you may have some communication hurdles to navigate, but once you get the contact for the tech it should no longer be an issue. Services paid for. To say Antonio went over my house with a fine tooth comb would be an understatement. No only did he find the point of entry, to be sealed later. He found and sealed a lot of other vulnerable areas and areas where it looked like animals have tried to get in. The first portion of my service has finished today, so it's too early to tell how successful the prevention will be, but I feel confident Antonio left no stone unturned. TL;DR: Initially very responsive, quote will probably be on the higher end especially if a lot of remediation is needed, felt like I had to chase communication and updates until I got in touch with the tech, very impressed with initial quality and thoroughness of the work which (to me) justifies the higher price tag. read more

IF I COULD GIVE 0 STARS I WOULD! A COMPLETE SCAM! I was told in November to pay the initial fee of $400+ that I could pause my membership during colder months and restart my package for the $99/month when I was ready for service again. Now I'm being told I have to pay $389 and then $79/month because my package was "cancelled." Not to mention district manager Francisco Cibrian - District Manager- Critter Control Wildlife Inc.- Chicago Metropolitan Area was chuckling while we were on the phone as I expressed my frustrations regarding the issue. He also ended the call sarcastically with "be blessed." Nowhere did I curse at or disrespect him, yet he didn't take this issue seriously. Shameful! Mind you, I have been trying to schedule a service treatment for THREE days. I had to call the company many times to get through, and escalate the call ALL TO SCHEDULE AN APPOINTMENT. This is insane! By the way, my treatment was for snakes which hibernate in the winter, so please tell me why I would pay $589 for ONE SNAKE TREATMENT before snow, just to REPAY AGAIN in the Spring?! read more

They don't trap woodpeckers. I used Ace Animal Control. He's a trapper and in 3 days We caught the damaging woodpecker.

We hired them to come out last fall to remove some squirrels from our attic, and clean up after them. We received a quote and initially was charged for correct amount. Fast forward months later, we receive a call saying we didn't pay almost $400. We looked through our records and show them the quote and the credit card transactions showing that yes, we paid in full. They agreed we paid in full and would update their records. Fast forward a couple of week we get a random charge for the money off our credit card. Call again, they apologize, reverse the charges and thought it would be good. Fast forward just a few more days, and they charged the card again. We paid in full and were originally satisfied with the work, but continuing to charge our credit card without our permission for work that they admit we already paid for is either a scam or incompetence. Needless to say we will now be disputing the charge with our credit card company, and I warn people to stay away. read more

I called the company on Thursday because it sounded like we had a problem raccoon on our roof. The technician called me Thursday afternoon to discuss and what kind of ladder would be needed. I was told they would be here on Friday between 2-4pm. At 4:00pm I hadn't heard from the technician. When I finally got through to him, he initially said I never returned his call. I told him we spoke yesterday, then he proceeded to tell me he didn't have the right ladder. Why couldn't he have called to tell me that instead of me sitting around for 2 hours and ONLY finding out when I called him. I called the company and was told a manager would call me shortly and still sitting here waiting for a call. Do not recommend this company. I should have read the reviews beforehand. read more

The worst ever, please don't use them. Just took my money. The manager was coming to look at my property but then called me back to tell me his son has school and this was one year and he never called back. I had a very expensive lesson... never use them. read more

Talked with Frank from Critter Control in Palatine. All my concerns about service were handled. Such a relief, will recommend this location to friends and family and will definitely consider them in the fall/winter for rodent control. Also the Techs are very, very nice and truly want to help you! Thanks Frank. read more

While I was not happy initially, I will say every person I had to deal with from this company was very nice and respectful. A sales manager ultimately reached out to me and apologized for the experience and explained the situation. I understand things happen and some situations have less than ideal outcomes. I was offered a significant discount from my original price and am very grateful for that. They also had another very nice and charismatic technician come out promptly and finish the job. I'm satisfied with the work completed and have no complains on that front. As I originally said, their process at least seems thorough. Ultimately the company did right and the job was completed. I was just hoping anything regarding wildlife would have been met with a bit more urgency initially. read more

Despite my area clearly shaded on their service area map, the person I spoke with said, "We don't go down there anymore."

They didn't show for our appointment and didn't respond to my phone call. Very disappointing

I received a 2024 Cook County Illinois homeowners referral guidebook in the mail today ( 3/21/24 that included Critter Control. The number in this booklet and the one online is not the same. Yelp reviews for this company are deplorable. I would never hire this company. they have no licensing requirements and that is not a good sign. read more

In May, I had a mouse problem in my house. It was very important to us that the issue be resolved without killing the mice if possible. We worked with Brad at Critter Control West Chicago (who was delightful, informative, and professional) and scheduled them to come out. We did not opt for the additional bait boxes, which cost $1000, and the monthly service for them to check the traps, which was about $75/month. I didn't realize that they were not going to actually remove the mice during the service. Instead, the mouse nest ended up trapped inside, and my husband and I spent the next six weeks trapping and releasing the mice we caught. When I reached out about this, I was told that the activity would die down "eventually." We had roughly four weeks without any signs of mice, and this morning I found another one in our kitchen. This mouse was both very young and a different color, and I can't help but feel our money was wasted as we're faced with another infestation two and half months after they sealed our home. The people were very nice to work with, but there are communication issues, so be VERY clear on your expectations and ask questions. If it had just been the first nest I called for, I would have left four stars and just spoken of the misaligned expectations. But with another batch of mice not even three months later? Honestly, if I could find a way to reach out to customer service, I'd ask for my service to refunded so I can pay someone else. read more

Called for a free inspection and quote for a squirrel problem. Inspector Brad shows up and quotes me $700. For 2 traps. I mentioned it was too high and last time we used a company that charged $150. Brad got mad, said, "good luck, good luck" and walked away into his truck. Highly recommend other companies for professionalism and respect. Called the village and they're doing it for $150. Call your city or village first for quotes and recommendations. read more

I thought I was calling my local Critter Control that I had previously had a positive experience. Now I get a call that refers me to a contractor "near"me. They charged me over $300 to put traps around my house. I still have mice running rampant in my attic and possibly in the walls breeding like wild fire. read more

This company is completely unethical. I came home one day in July to realize an animal was digging under my back steps. I called Critter Control and they sent someone out to determine the issue. The guy told me he thought it was a skunk and I should install a rat wall. He set traps and charged me $674 for a deposit. After a week nothing was caught so I told the salesman I did not want to move forward and I wanted a refund. They only refunded me $75. In (August) put bunny repellent in the hole and filled it in with mulch. I haven't had an issue since. I believe this company took advantage of the fact that I am a single woman and used scare tactics. I feel that I wasted $600 I could have used on my kids as I was scared that was my only option. read more

They came to remove birds from a vent in our condo. The first time they came they serviced the wrong vent. They returned the next day, removed some of the nest, left the babies in there and sealed it up. OMFG!!! The mayhem that's going on in and around my house is insane right now!!! read more

This company has left two trapped raccoons on my neighbor's property in 110 degree heat for hours, and will not respond to my calls because I am not the customer. read more

They removed 4 squirrels from our property including the one that got inside the house. All of the workmen were courteous and professional. read more

If I could give zero stars, I would. Screw this company! Don't waste your time!!! I called critter control because I have a ground hog problem. They wouldn't give an estimate over the phone, said they had to come out for a quote. They came out and said it would be around $800. GTFOH with that total BS. I wouldn't give these thieves a penny! read more

Website advertises free inspection. I don't need one, since I know what needs to get done ( I need a vent closed off with a one way excluder to keep squirrels from entering it). After being passed around their phone system a couple of times, and repeatedly entering in my zipcode, I finally talked to a person who transferred me to someone else who asked for my zipcode, and then told me that they would charge me $99 for an inspection. read more

Joe came promptly at very short notice and addressed the "rat stuck in a vent" problem.

I rarely leave reviews for businesses, however, my experience with Critter Control was absolutely awful. We had a run in with a bat in our basement and had called Critter Control to come out and give us a quote to "bat proof" our home. The quote was outrageously priced, but with Critter Control being the only extermination business in the area that dealt with bats, we were stuck paying this price. Thankfully, our salesman was able to help us finance our services...or so we thought. Our home was "bat-proofed" in January, and our salesman said we should be expecting our first financed bill in March. March came, and we received a bill in the mail for the entire price of the service. I had contacted our salesman to see if there was a mistake and he assured us that the financed bill would be coming, so we could just ignore that bill. We did as he said. April rolled around, and we received another bill, for the full price, as well as a late charge! I contacted our salesman AGAIN and again he told us to ignore it. By the end of April, I had then received a call from their collections department, wondering why we weren't paying our bill. I contacted our sales person again, and he said he would handle it with the office and would reach back out the following day with an update. I did not hear back from him the following day...I had to reach out the next week to ask for an update. At that point, our salesman said it was out of his hands and he couldn't do anything about it. I got in touch with the collections department, and they said that the salesman we were working with never sent over the signed document stating that we wanted financing and therefore we may need to pay full price out of pocket. This phone call was WEEKS before our wedding (that we were paying for ourselves) and I told them that if they were unable to finance it, that I would be contacting a lawyer. Thankfully, they were able to re-process our loan paperwork and we were able to finance the payment amount. I had asked for some sort of reparations as this took MONTHS to get squared away, but nothing came of it. I thought this would be the end of the fiasco, but sadly...I was mistaken. In January when we first had our services, our original salesman said that someone would be out at the end of May to remove the bat vents they had placed in our home. May came and went with no communications...June came and went with no communication...the beginning of July came and went with no communication...and AGAIN, I had to reach out to Critter Control to see what the deal was. A sales representative stated that someone was scheduled to come out the following week to take the vents out and also tried to put me in touch with someone from customer service. The customer service representative called, I had missed the initial phone call. I called back promptly and left a voicemail, which was NEVER returned. This was over a week ago. Again, I usually don't write reviews and I tried to resolve the issue without taking to Yelp, but after not getting a call back from the service representative, it is clear to me that the communication and professionalism of this company is completely lacking. Absolutely the most awful company I have ever had to deal with. I will NEVER use Critter Control again and/or refer this company to anyone. read more

no customer service, had many bad experiences with them . won't call back or finish job !! had no trouble taking second half of payment without calling us . can't say enough don't use !!! read more

I called an 847 number to set up a skunk removal. Their system put me in a queue and offered me the chance to have them call me back. Imagine my surprise when I got a phone call from Georgia. I explained that I was looking to hire a local person and the lady on the phone said they start the process at corporate in Georgia. So if I have an issue or need to contact the local guy, I have to go through Georgia? No thanks. I want the money I'm going to spend to go to a local business, not someone in Georgia. I want to know that my local person is going to respond to me, not someone in Georgia. If you don't trust your franchise owners enough to handle setting up an estimate, I suspect you don't trust your franchise owners to handle issues when they come up, which means I'm not interested. read more

Critter Control sent someone out to review our situation quickly, but their quote was so high, we were shocked. They wanted to charge us several thousand $ to 'seal the house' and a monthly fee to provide rodent traps. There was no way we were going to pay $3,298 to 'seal the house' when they were not guaranteeing their work unless we paid an additional $299 for them to set bait traps outside and $79/month to maintain the traps. They were a little vague as to how frequently they would service the traps (having dead mice in a trap for 3-4 weeks was not something we wanted). We decided we would not hire this company. Critter Control gets credit for responding quickly, but that's about it. read more

There was construction in our neighborhood and lots of animals were roaming. We called for help and Amber came to help us. She was very nice and professional. she corrected the problem efficiently and happily. We are very thankful for her help and will be continuing using her services! read more

Based on Internet reviews here and elsewhere and a thorough phone conversation I had with a lady named Jan, I felt that if this company had the availability, I would've used their services. I needed pest control services to handle the removal of 3 - 6 squirrels which were eating their way into an apartment building. Jan explained that during these colder seasons animals would do anything to stay warm, including eating their way into a warmer area. All these services do it the same way as far as charging; estimate is $135. Once they figure out their course of action, removal of each animal is flat $40. Once an estimate is taken and they find the entry areas, they set-up traps. On the entries they also set-up alert devices which indicate to them if the entry is in use by the vermin. Till the pests are caught, they will send someone out to check the traps daily. (Some services will allow you to check their traps, if you want to dispose of the animals yourself; some find this as a cheaper option.) They only work on weekdays, so alert devices and traps are reset on Friday's and Monday's. If repair service or closing of an entry way (i.e. roof, walls, exhaust fan) is needed they can do the patch work or give you instructions so that you can hire someone else to accomplish. Amongst about six places I called today, Jan was the most customer service friendly and able to explain the procedures and possible costs, completely. Once she was done I was ready to sign up for service. But, she was terribly busy and her first opening was too long away for me to wait for. I'm definitely going to call them in the future. read more

My Homeowners Association management, Mperial Asset Management LLC, engaged Critter Control to manage a Skunk situation for us. Critter Control did a fantastic job in trapping the skunk that had burrowed into our foundation. They fine-tuned their strategies based on the unique situation at our location, and persevered until the goal was successfully achieved. Whenever we asked Critter Control for an update, they were very quick in responding. Thank you so much Mperial and Critter Control...!! read more