At first. . I was skeptical of what appeared to be a hole in the wall pet shop from an outside…read morepoint of view. The shop isn't run down looking or anything but it's just not what I'm accustomed to seeing which is really just petsmarts and Petco etc. Naturally you wonder about the quality of pets anywhere, this place was no different. After visiting three times with my girlfriend I'm a believer in this place, their staff is nice and helpful and animals seem to be of quality. They have had some really cute puppies here, and their prices are very good for a retail shop. They allow you to play with the puppies and get accustomed to them, which is critical in figuring out if the dog is right for you. Their setup is secure but laid back, it's very nice. They seem to have a vested interest in the animals which I appreciate because as a seller you have to find the balance. I'm impressed and we were so close to pulling a trigger on a beautiful puppy but will wait until she graduates from college at James Madison University. Don't just take my word for it though, go check it out yourself!

Absolutely atrocious. Went inside to get a toy for my German Shepherd and walked into deplorable…read moreconditions for the dogs they so call claim to love. They are covered in feces, sleeping on wired flooring where they could easily get stuck, no beds, no food, and no water. The treatment of these poor puppies not even a few months old, is absolutely disgusting. The dogs are matted in their own vomit, pee, and feces. I watched a month old Dachshund puppy fall through the grates and have to attempt to get free. If the owner had to suffer through the repulsive nature that these animals are going through I'm sure he or she would view things a lot differently.

Worms in dog food, animals unwell and not well cared for, dirty store, long wait for employe help…read morethey hide in the back room

I had my 1 year old dog there 2 other times, and it went fine. But this time following his grooming…read moreappointment, I got him home and he had a puncture on his hind leg near his tail. 24 hours later he is at the Vet getting meds for infection. I will never go back there again. Poor puppy!!!!! I know things happen, but this was a spot that the groomer would have been aware of and she said NOTHING.

Please remove the bettas from those cups. Most were dead or sunk to the bottom. Give them a proper…read moretank like the rest of the fish. That's abuse and disgusting :(

Very friendly people. Had everything I needed. Checkout time was fast. Very clean store considering…read morethat a lot of dogs walk through there.

The process is very easy and I appreciate the reminders that are sent. Clarence came home from his…read moresurgery and was right back to his old self. Thanks! Excellent care!

Im super grateful for the staff i spoke to over the phone and in person. They saved mg fut baby and…read moreme a ton of money. I would recommend to anyone who cant financially afford their normal visits. I would come back again i also wish i knew about this place way earlier. I drove over 2 hrs but it was worth it. Anything for my son.

This is the only vet practice in Harrisonburg I would take my dog to. Last I checked this was the…read moreonly AAHA certified animal hospital in Harrisonburg. I am very pleased with the way my dog is treated with them. I started going to this vet office before Dr. Terry retired, who I thought was an amazing vet. Dr. Maureen has done a really great job in taking over the practice. My pup saw her a lot before Terry left, and now we've seen more of Dr. Michelle. They do what my pup needs and are very pet oriented. I've never felt uncomfortable or off when they take my pup back for tests. I noticed a negative review in regard to wait time, however, the wait time is typically MUCH less wait time than my own health appointments, but there are occasions where it's right on time. Perhaps because they are so thorough appointments take more sometimes. I don't mind a little wait if I know I'm getting quality service at a fair price. I think the same reviewer complained about price too, but it's half what I'd pay in NVa with everything else being commensurate. Also, I boarded my dog here one time and he seemed happy when I picked him up. Good sign. (I hate boarding my "loneliness therapy dog.")

Staff was judgmental and turned cold towards me. It was obvious. I could even hear them talking…read moreabout me to each other unprofessional. They really aren't the best in town like they think.

Horrible, rude, unskilled, unclean, "veterinary hospital." My experience (as well as my dogs) was…read morethe worst we've ever had. Upon check in, the staff member Stephanie was extremely rude, snarky, and unprofessional at the front desk... Stephanie tried to lecture me about vaccinations and insulted me. She used vulgar language to another employee while I was filling out paperwork. When I arrived to pick up my dog, I was required to pay before seeing her. Needless to say, I think I could have done a better job with scissors myself! My dog still has PTSD from this place as do I from seeing her haircut. We will never be back here again.

We had an very nice boarding experience last weekend. The staff there, Kaitlyn and Callie, when we…read morepicked the dogs (8 years and 13 years old) up, were great! Callie gave us lots of information on how the dogs behaved while they were there. She complimented them and even paid special attention to the 13 year old to be sure he ate his supplements. Thank you so much for your great care. If we are down that way again, we will be sure to board with you. Best regards, E. G.

Top-notch care! I was traveling through the area with my puppy who had unfortunately stepped into a…read moreseed tick nest and I was freaking out about it. The Emergency Hospital referred me to Ashby, and Dr. Bell and the staff were kind enough to fit me in during their very first appointment of the day and get us sorted. So appreciative! Also, shout out to Winnie at the front desk who was exceptional. Can't thank them enough for squeezing us in before the long drive home.

I cannot say enough good things about this practice. We recently moved to the area. We have a very…read moreold and a very young deerhound. We had new patient checkups on both and I recently had a follow up for the old man. Dr. Lisa is a gentle soul with him ( and probably every animal ) and wants to do everything in her power to make him comfortable. However, she is not one to over prescribe nor to order every test available. Such a conservative approach is very welcome. And she actually listens to me as a dog mom and takes my wants ( and budget!) into consideration.

The owners of this dog stuff store are still post pandemic crazy. 4-1/2 years after the start of…read morethe "pandemic" they are still no customers allowed inside the store. "We are only doing business on the sidewalk". "The best stuff is on the sidewalk," The owner tells me as I try to figure out if the store is actually open. It's open, but I can't go in. No one can go in. What's the problem, he asks me? I look at the clap trap on the sidewalk, look at the owner wondering why I'm not delighted to stand on the side walk and shop in 95 degree sun, and I walk away telling him that "I can only take so much past-pandemic craziness" I don't think he understood. Final question: how are they still in business????

Amazing place with so many cute toys and an awesome employee (or owner?) was so nice to us and gave…read moremy dog a goodie bag!!