Best Vet I've ever encountered and I'm an animal lover! We can't thank Critter Care enough for the wonderful care given to our furry family members! Figaro was neutered 14 years ago by Critter Care and recently had oral surgery done as well, we feel very lucky to be able KNOW our pets are in excellent care. Out kitten Bisquit was also spayed the same day Figaro had some teeth removed and both are recovering VERY well. Thank you Critter Care for your experience, expertise and knowledge but more importantly THANK you for all the love and care you offer our family members when you come to see them! FIVE STARS for Critter Care! read more

CritterCare Mobile Vet - Thank you Critter Care! - Veterinarians Near Me

CritterCare Mobile Vet was amazing. Our yellow lab was sick and Dr. Hartzell came to our location in Incline Village within 24 hours, assessed our dog and had all the necessary medication on hand to start treatment immediately. He also took samples to send for further testing. Dr. Hartzell was clearly very experienced, kind in his manner with our dog as well as every family family member adult or child, explained everything to us clearly and clearly cared about our dog. I would highly recommend Dr. Hartzell and CritterCare Mobile Vet to anyone needing veterinarian care in the North Tahoe area. It was especially helpful since we were unable to get an appointment at any (non-emergency) vet location including calling all the way to Reno, Carson City, Tahoe City, Truckee. read more

Without any doubt, our experience with Bruce Hartzell, DVM was the single worst experience with any service related business during our 20+ years of living in Tahoe! His arrogance, conceit and lack of professional attention leads me to only one conclusion: This guy sucks and doesn't deserve your business! read more

I have had to talk to countless vets over the past 3 months dealing with my dog's cancer diagnosis, and Dr. Hartzel was the first that communicated promptly, directly, and honestly with me. I was planning on taking my dog to Tahoe and wanted to find a vet just in case her health took a turn for the worse while we were there. Dr. Hartzel called me back within an hour of my calling him on a Friday afternoon. He told me his schedule, listened to my concerns, and gave me his opinion based on his information and experience dealing with this disease in other dogs. We did not end up meeting because he made it clear that it would be best to keep my dog in the Bay Area without the trauma of a car ride to the Tahoe area, and that turned out to be really good advice. In just a ten minute phone call he prepared me for what ended up being a very fast decision to euthanize my sweet girl, which is something none of her other vets, including her oncologist, was straightforward enough to prepare me for. Very grateful for his call and hope to meet Bruce under better circumstances next time. read more

We were charged $1,089.00 for seven stitches on our dog. I have to agree with the writer who said Dr. Harzell was arrogant, conceited and showed a distinct lack of professional attention. Do not go to this vet under ANY circumstances. read more

If you are in Tahoe and need a vet call CritterCare. If you own a second home in Tahoe, make an appointment so you can meet the vet- Bruce (and his assistant/wife Cindy). Meet Bruce before you need him so he is familiar with your animals "normal." He comes to your house- no need to find his office or stress out your pet. Bruce has been an amazing vet, counseling me through tough choices. Even acting as a second opinion when we had an emergency in the Bay Area. Wish I could give him 10 stars. read more

I must say that Critter Care is the best Veteranary clinic in the Truckee and all surrounding areas. I have been saved by the bell from their help many times. They provide extensive explanations on their treatment and are very reliable and so helpful. At one point, I had 4 dogs living in my condo, which was insane, but they certaintly made it work. Thanks Bruce and Cindy.. Beth read more

Dr Bruce was very informative, professional and available almost immediately for my schitzu that was sick with an ear infection and eye infection. He and his wife were caring and very thorough with their care! read more

Dr. Hartzel is an amazing veterinarian. When it was time to put my 14- year-old beloved Ridgeback down in November 2020, neither the Humane Society nor my longstanding Truckee vet office were any help whatsoever. Granted it was the middle of the pandemic. At an intersection one day, I saw the Critter Care van go by and decided to give them a call. I am so grateful it worked out that way. Dr. Hartzel called me back immediately and within 5 minutes, I came to terms with the realization that it was time to let my dog go because he explained what was really going on for him. Three days later, he came to my home and helped my family through this transition that, although extremely painful, I can look back on with profound gratitude that it got done right. I really appreciate his advocating for my dog's well-being and being straightforward, highly competent, and extremely kind at the same time. By far, the best vet in the area, and I've tried a lot of them. read more

Just received our first checkup with Critter Care for our new puppy, and could not be more pleased with the service and price. Extensive information not just on medical care but also behavioral issues. Incredibly convenient having a doctor who makes house calls. We received numerous positive recommendations for Dr. Hartzell in the Tahoma area, and we are glad we took the advice of our neighbors. read more

Dr. Bruce was extremely professional and supportive and kind during the very difficult time of having to put down our beloved wolf-dog. He made an extremely sad and heart wrenching situation tolerable, and I couldn't imagine having to say goodbye to our dog any other way. read more

Critter Care has been wonderful to my family and our pets. I would highly recommend Critter Care to anyone. I have never worked with a Vet who relates so well to the animals and takes the time to educate/explain the medical scenarios. Excellent. read more

I love Critter Care! Brice Hartzell is by far the best Vet in Truckee. Why? Because he has never spent less than five minutes with my dog,not even touched her prescribed antibiotics, charged me well over $100.00 and told me " if she's not better in a few days bring her back for a sedated appointment." He is hands on. He takes the time to explain, in detail what he sees. If your dog is scared and not feeling well he understands that, and he examines her anyway. He comes to you so your never interrupting his Chinese food lunch. When he arrives it's all about your animal, he lays it on the line, there is no B.S. His wife Cindy is compassionate and obviously has a connection with her patients. I can't say enough about the standard of care we have received from Doc Hartzell and Cindy Hartzell. Check them out, you won't be disappointed. read more