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Crossfit Bass River

4.7 (3 reviews)

Services - Crossfit Bass River

Personal training

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9 months ago

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Fitness 500

Fitness 500

3.1(30 reviews)
4.6 mi

fitness 500 is a great gym, from the beginner to the IFBB this is the gym to visit. In the summer…read moreit can be a bit crowded but I'll always get my workout in. I highly recommend visiting Fitness 500 to any one visiting the cape or a local looking for a gym.

As a long time member, Fitness 500 periodically has staffing issues when the employee that opens up…read morethe gym at 5:00 am or 6:00 am (weekend) does not show up. This leaves a dozen+ members waiting in the parking lot guessing when the doors will open or if they should go home. And honestly, things happen it's about how a business handles them that tells the story. That is where this review starts... For the 2nd time this month the person opening the gym no showed. Instead of Fitness 500 using this as an opportunity to go above and beyond or wow members they instead get defensive, testy, and full of excuses. The manager, 'L' may be a fine personal trainer but needs to spend more time learning how to speak to the public when such situations arise (this coming from a career executive who cringes when I read 'L's' emails other members share with me). Heaven forbid Fitness 500 would credit dedicated early morning members, but a simple stand at the door the next morning and proactively apologize would go a long way. Send an email, facebook post, or do something PROACTIVELY to acknowledge the frustration instead of waiting on members to contact you upset. Imagine if you wrote an email to Fitness 500 with your frustration and the next time you came in they said grab a drink from the cooler 'on us' for your trouble. THAT is customer service. THAT is wowing your customers, THAT is something memorable that members share with other members instead of people pissed off talking trash to one another about how poor Fitness 500 customer service is. And lastly.. when the owner gets involved, STOP yelling at members. Multiple members have shared this. We WANT Fitness 500 to be successful. WE WANT to have a fun gym community. Fitness 500 has every opportunity to come out shining in a unfortunate situation that seems to be reoccurring. But fails to do so each time and instead puts down members encouraging them to cancel. Nice!

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Fitness 500 - Hammer Strength and Life Fitness are among the brands of fitness equipment offered.

Hammer Strength and Life Fitness are among the brands of fitness equipment offered.

Fitness 500 - Our dumbbells and other free weights reach as high as 120lbs!

Our dumbbells and other free weights reach as high as 120lbs!

Fitness 500 - Our trainers are here for whatever you need!

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Our trainers are here for whatever you need!

Crossfit Bass River - gyms - Updated July 2026

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