FIVE STARS for Luis who helped me from the front desk a couple days ago. I had three different…read morequestions, and he was super helpful. He definitely went the second mile. He had to check with his manager (who was off that day) about one thing and asked if he could call me the next day with an answer. He actually ended up calling while I hadn't yet driven away from the facility. Luis did a remarkable job with a great attitude! I hope he gets a raise. :) I would give the entire facility five stars because I enjoy this place very much, but one disappointment I continue to have is how long it takes for repairs to be made when things break. I actually made a list in my phone of things I love and don't love. Why not paste it here? Love * Pleasant Smell when I walk into the gym. * The cleanliness of the lobby. * The natural light pouring in from huge windows. * The usually friendly greeting from the staff. * Filtered water fountains throughout the facility. * Free Ice machine in front. * Numerous class options. * The personal trainers I've met--pretty great people. * All the various sitting areas. It is welcoming for a person to just come hang out. * The cafe and healthy food options (along with a few not-so-healthy). * Lovely and newly renovated basketball/volleyball court. * Fantastic views of mountains, especially from the treadmills. Ahhhhh * Variety of cardio machines. * The multiple places to stretch and do my own PT exercises. * The intentional signage about fitness floor etiquette--thank you. * The provision of towels (small and large), Q-tips, shampoo, conditioner, body wash, lotion--also great smells. * The cold, wet hand towels (sprinkled with ice cubes) provided by the hot tub and sauna. Nice touch! * The delightful pool area. I thoroughly enjoy spending a few minutes to sit in the sun after a workout. There is landscaping and trees separating the adult pool from the kiddos' (which is remarkable with slides and fun things), so we don't really hear the kids or even see them. We enjoy the separate space with many options for shade or sun. Feels like a resort. * Friendly class instructors. The ones I have experienced are encouraging without being demeaning. I enjoy the camaraderie between the members too. Don't love * Light burned out by mirror in locker room that has been so for months * Broken towel hooks in showers--also been broken for months * The smell of mold in some of the showers * The rust on the plumbing by the toilets * Certain places on the tile in toilet areas that haven't been cleaned for a long time * Blow dryers breaking and not being replaced * The ladies' hot tub being shut down for several days * How long it took to replace conditioner when it ran out. If it is a supply problem, worst case send an employee to Costco to buy several containers to hold things over until the situation is resolved. * How expensive the cafe is. * The number of cardio machines that have broken pieces that have gone unrepaired. * The decision to not carry the top shelf tequila anymore--the cheaper stuff gives me a migraine. Why not provide members the best? Be winning in the "second mile" like Chick-Fil-A! * How long it takes for broken lockers to be repaired. * Power outlet in the locker room with a sign that reads "out of service" that has been like that for months. * The various places of dead landscaping (by the entrance, by the pool bathrooms). * So many laminated signs telling us something is out of service! That's nice as opposed to hand-written signs taped everywhere. How about more energy to fix things promptly, though? * Employees power-washing the steam room during the middle of the day. Rather do that after hours? Signs are posted to discourage phone use in the locker room that hurts the atmosphere, yet power washing in the middle of the day was acceptable. This hasn't happened for a while--perhaps they've made a change on this. I am grateful they're cleaning the steam room! * Consideration for employees and how leadership decisions affect them. I've heard from a few employees (and one parent) that this is can be an unfortunate issue. All these "don't love" things, I believe, could be easily fixed with leadership being attentive. Having been in leadership in some way or another most of my life, I know just a few intentional decisions and implementation of systems of quality control could make a big difference. Maybe have certain team members walk through daily checking for details and empowering them to make work orders for repairs. Have arrangements for prompt fixes after hours! Reward your staff! Listen to them. Pay well. You'll keep the good ones longer if you treat them well. Be generous! The whole place will feel the difference, and you'll have more members joining and staying as a result. All things considered, I am super grateful to have found this gym and for my membership here. It's a very happy place for me, and I look forward to every time I'm here!

The club smells like chlorine, which burns my lungs, eyes, and skin. Chlorine has been known to…read morecause asthma, emphysema, and COPD, which could lead to lung cancer. Many people have complained about this issue, and the club refuses to replace chlorine with bromine. When people exercise, they breathe large amounts of that gas, and they DAMAGE THEIR LUNGS PERMANENTLY!!!!