Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

From the owner: At Charles Appliance Repair, we specialize in servicing a wide range of major brand appliances all…read moreover the Horry and Brunswick counties. We know they don’t make appliances like they used anymore so you can trust our technicians to be honest and transparent with every diagnosis to ensure you’re not putting money into something that’s not worth the repair. Our technicians are bilingual proficient for any further explanations.

We contacted Mack to fix our washer, which was leaking and making a loud rattling sound. He came by…read moreand claimed the pump was out, so we paid $90, plus his too-high service fee, and waited on the pump. He replaced it, ran a short rinse cycle and declared that it was fixed. After he left, I sent a video showing that it was still loud and rattling around. He came by again, this time claiming the shocks were bad--so we had to pay for four shocks, and wait for them to come in. After installing them, he ran a short rinse cycle again, and said it was fixed. By this time it was a joke--it was still rattling the exact same way and was leaking exactly the same again. It took a while to get him to come back because by now he kept saying he was sick. This time it was "oh--the drum has a hole in it and you need a new washer." What he should have done was conduct a THOROUGH analysis the FIRST time. For all of our trouble, he offered to refund most of the service fee, saying he "hates to lose money on a job." Well, WE are the ones who lost lots of money, not him. But, he never provided the check he promised. We tried a couple of times to get him to leave it, but he didn't do it. No integrity, and not enough skills and expertise to properly diagnose a problem. We've been without a washer for weeks, lost almost $400 and also have to pay $800+ for one that fits into the existing space.

I highly recommend Mack and Coastal Carolina Appliance service. Mack was professional, timely and…read morewas quite reasonable. We had an issue with a drawer microwave oven. He quickly diagnosed the problem, ordered the part and came back and completed the work. Excellent job!

Do Not Call this repair service....... ...We were Not…read moreadvised of the price of the part they had to order until after the installation, then were slammed with a $177 Bill, after we paid the $133 service call..... We argued that we should have been advised, they refused to comply.The part was was a small dryer on/off switch, no larger than a coffee pod.....We argued with the owner, they said well then we can take out the part, How stupid was that??????? We paid the bill totaling over $300. Had we been advised of the part price we would have declined and purchased a new dryer, as this was an old dryer, about 13 years old, I do not suggest this company to anyone unless you like to pay for things you are not aware of, the owner did nothing to appease us, Very Poor Business,,,,,,,,This is Not how you establish a customer base, This is how you LOSE Customers.........

Technician was knowledgeable and efficient. I was able to get repair within the week I calledread more

I was introduced to this business at the annual home show a couple of years ago. They sell…read moreElectrolux vacuums, & something called the "Laundry Pro"; that is what I bought. It uses the same technology as the Space Station for sanitizing water: it ionizes it into hydrogen peroxide, so one doesn't need hot water! I love it! It uses less detergent, also... or none at all. They came to install it, & explained it to me. Though pricey ($400), I am very happy with my purchase.

I have had an Electrolux my whole life and love this machine; however, the authorized dealer/repair…read moreshop her in Wilmington is not a trustworthy shop. I took my vac to them for an ESTIMATE on a tune up and, without authorization, they did repairs and a tuneup. I was livid! I refused to pay the bill and we settled on a reduced amount, with the owner. The service tech was awful. He was rude and unapologetic. Also, ever since then, my vac makes a loud wining sound. The on/off pedal just broke on mine but I will NEVER take it back to these folks!!!

Had an extra wonderful experience at Brunswick Cabs & Counters. Despite my over 40 years of Design…read moreexpertise, uber talented Ryan & amazing Sabrina stepped up to make the selections of my Trim Tile - of which they have a extra fantabulous options - a joy! These will make my whole design spectacularly inspired. Also found a Wall Tile for my Spa Room that I'd been searching for, without success! Love the low pressure, high service atmosphere via these folks. Their small showroom is packed with high level designs - even their knobs / pulls collection is astounding.

Amy was great to work with. She is very knowledgeable and helps you all along the way. She made the…read moreprocess of our kitchen and office makeover smooth and easy. She kept us informed and always available for questions.

I had a problem with the electric igniter in my fireplace. Two other well-known gas/fireplace…read morerepair companies came & charged me for diagnosis to say they couldn't fix it, and walked away. I called Seagate who promised they would stick with me until they fixed it, and they did. I had an appointment within a week of my call, where Buddy identified the problem, ordered the part and installed it a few days later. We're now sitting in front of our warm fireplace! I highly recommend them, and they are the nicest people.

From the owner: Seagate Gas Works is a local business specializing in L.P. or Natural Gas services! We provide…read morefireplace maintenance and repairs, installation of lines and other gas appliances, conversions, additions, etc. Seagate Gas Works is licensed and insured. No hidden fees or credit checks. For a professional & personal experience, please contact Heather at 910-599-0711. We look forward to serving you!

"Buyers Beware" !!!!! I will never use or recommend this company to anyone. Never give them your…read morecredit card info. They steal your money. Well, how can I say the worst experience I have ever had! First of all turned away from working with a chain company to work with a local company to support my community. Many people have told me to never pay for a service ahead of time because the company will end up screwing you. Will, this is exactly what happened. I gave my credit card information to a representative at J & B Appliance of Coastal Carolina to set up and confirm an appointment for last Friday, June 5, 2026, from 9:00 a.m. to 12:00 p.m. The appointment was to come out and diagnose my problem, which I authorized at $145.00. If there was a problem, the $145 would go towards the repair of the issue. I asked the office representative to have the tech contact me when they are on the way. They agreed that it would happen. End of call. Well, on the morning of my appointment at 8:00 am, the doorbell rang. It was Sears. I had cancelled that appointment two days before because I wanted to support a local company. I informed the representative that we had cancelled a couple days before, okay, and he left, and I knew that I had paid my money to J & B Appliance of Coastal Carolina. Well, my daughter, wife, and I waited for the J & B Appliance Tech to come out and fix our Whirlpool oven. We waited, waited, and waited, then we got a text that he was on the way. Finally! Then, not long after, we get a text from tech. that he had cancelled our appointment. Okay Why? We, again, daughter, wife, and I are at home waiting; we have already turned away the Sears rep and also paid for the J & B Appliance of Coastal Carolina to come out. We want the oven fixed. The tech. Never showed up to the appointment. I called the office because I wanted to know what was going on. The office stated that I had cancelled the appointment while my whole family is waiting for the tech to come and fix the oven. No one in my family cancelled the appointment. The J & B Appliance of Coastal Carolina Tech had cancelled the appointment. Then this J & B Appliance of Coastal Carolina Company charges me. $77.39 because I canceled when neither I nor anyone in my house had. I will never use or recommend this company to anyone. Never give them your credit card info. They steal your money.

Had our LG dryer repaired by Daniel, and was very pleased with his his work. He was very courteous…read moreand very professional. He diagnosed the problem, and had to order a part and was back at the appointed time to finish the repair. Enjoyed talking and dealing with him. Excellent service from him and from the office lady whom I called. No problem scheduling as I changed the repair time, with no problems..If you need repairs, give J&B Appliance of Coastal Carolina a call for complete hassle-free repair .. 910-712-2387 AAA +++

Quality work. Showed up when they said they would and delivered finished product in a timely…read moremanner. These guys are true professionals! They know their stuff!

Quality over quantity,this company takes pride in their workmanship and are prompt to address any…read moreissues. They put their customers first!

We had damper issues with our unit, and I already had a new damper on hand. The technician came…read moreout, confirmed he also believed the damper was the problem, and said he could replace it. After installing it, he came downstairs to tell me everything was working and that he just needed to adjust some wires. About ten minutes later, I could tell something wasn't right. Sure enough, he came back down and said, "Well, the damper blew when I adjusted the wires." He stumbled through an explanation and then said that he and his manager now believed the issue was actually the zone board, and that he would need to get a quote for that. Then he added, "By the way, can I take this damper with me?"--the same damper I paid for--because they "haven't really dealt with these types of systems before" and needed to do some research. Later that day, I received an invoice for $240: * $125 service fee * $90 labor fee This was for a visit where the technician damaged the part I purchased, fixed nothing, and took my damper with him. The next day, I received a quote for the supposed new issue--$680: * $45 return service fee * $383 for a zone board * $210 for another damper So not only were they planning to charge me to come back out to fix something they clearly didn't understand, they were also charging me for a new damper to replace the one they destroyed. I called and spoke with the manager to express my dissatisfaction and requested a refund for the $90 labor charge, considering the technician accomplished nothing and actually made the problem worse. The manager refused. Here's the kicker: I had Odyssey come out afterward. They tested everything thoroughly and confirmed the zone board is completely fine. They replaced the damper, and the system is now working perfectly. They charged me $300 total for the part, service fee, and labor. Fulford Heating and Air was an absolutely terrible experience. They clearly only care about the dollar rather than quality service and their customers. I would never recommend them to anyone.

I had an issue with my HVAC heating my home after a very cold 18 degree night. Thank God it didn't…read morestop working until the morning after it had warmed up some. I called Fulford Heating and cooling, and they sent someone out within two hours. Mason arrived and immediately went to work. He checked and tested everything thoroughly. He was able to diagnose that the fan motor in the air handler was bad. He had the part on the truck, and was able to get me up and going very quickly. He was very knowledgeable, wasn't in a big hurry, answered all my questions thoroughly, and took time to explain things. He also tested everything thoroughly before he left. Mason was such a blessing, and is a vital asset to your company. My unit is operating so much more efficiently now, and is able to maintain the set temperature on my thermostat. This was my first experience with Fulford Heating and cooling and overall I was very pleased.