Do you know the feeling of pride you have in your children's intelligence when both are accepted to…read moreThe University of Illinois? Do you know how quickly that feeling evaporates when they miss their train stop and end up an hour south of campus, late in the evening, with no way to get back? I do. Arrow Taxicab saved us last night. We called them and they immediately drove an hour from Urbana down to Mattoon, found our stranded geniuses and got them back to their dorms. Thanks Arrow!! Also, the kids reported a clean car, and a friendly driver. All's well that ends well.

Twice we made reservations to go to the airport and they never showed up!!!!!!!!!!! It almost made…read moreus miss our flights until a friend gave us the needed ride!!!!L!!L!!

Completely unproffesional....only taxi service that would answer so used him 3x...1st time he was…read morethere early to pick up my husband but drove so slow it took almost 2 hours for a 40 minute ride....2nd time he was 15 minutes late and now tonight I set up a ride for 7pm at 2pm with him....my husband worked 12 hours and was left stranded! No call....no text NO REASON WHY or anything....bad bad business...do not trust

From the owner: Need ride dr appt anywhere read more

Sadly I have to rate this company 1 star. I originally used this service because it seemed very…read moreconvenient for me. But it cost me more of a headache than a good experience. I first arrived to Mattoon and asked for them to pick up me at the Amtrak station. The gentleman told me someone should be there in less than 3 minutes. An hour later, my ride arrived. Using them the second time was even worse! I called ahead of time to arrange for a pick up. The woman arrived promptly (I'll give her that) BUT she went and picked up another customer. Mind you I didn't sign up for a shared ride. On their website it also doesn't list that about sharing a ride whether we are all going to the same destination or not. After that we start to make our way to the amtrak and then BOOM she turns around and picks up two more individuals. I thought I was going to miss my train. What really rubbed me the wrong way is the fact that with the shared ride I still had to pay full price; even though it wasn't disclosed with me that I was sharing a ride in the first place. The woman even texted one of the riders customer on accident stating "that was wild." Very inappropriate and unprofessional company

Rediculously long wait times,45 minutes to over an hour.Absolutely useless if you need a ride to…read morethe grocery store,unless you like throwing away groceries that thaw and melt waiting for a return trip.Do yourself a favor and find another way to get where your going.

do not i repeat do not use this sad excuse of a business!!! i booked a ride for 3:30!!! and they…read morewere a no show they are always late! whats the point in booking a schedule ride for you to not show up? and to not answer the phone when i called back for my said ride!!! and you definitely dont even deserve one star but yelp made me!!

Ok so the guy was nice and did refund me. Now why did he have to? Because he was speeding, smoking,…read moreand not wearing a seatbelt. We got pulled over for around 30 whole minutes. I'm just trying to get to school for 2 hours already and I'm stuck in an extremely awkward spot. How did he get off with just a warning? I don't know, it was just odd. And the operator was rude. I am hard of hearing and he kept getting more annoying that I cant hear. So just do this as a last resort if the uber drivers are asleep or if you dont want to walk.

I needed a last minute transport from Springfield to Saint Louis Airport for a guest with only…read moreabout 4 hours notice. Received great communication before and after the pickup and once they arrived. I would recommend their services to anyone in need of transport. Will be using their services again.

Reliable friendly fast and on-time. Would use again. Great small business. 5 stars. No notes.read more

David is amazing!! He picked me up last minute so I can work and brought me back home. I can't tell…read moreyou how much I appreciate it the work he's done. 5 stars all day.

David was amazing. Our car broke down. He took me to a few car dealers for free. Made some good…read moreconversation. He's a great dude! I never want to break down here again, but if I do, I'm calling Lucky2Go.

Never on time and hard to get in touch with them.ive had to wait several hours and they never…read moreshowed up

The manager in Effingham is amazing! She totally got me out of a jam and worked with me!read more

Went out of their way to get me a ride from Beardstown Airport to a hotel after I diverted for…read moreweather. Couldn't get an Uber or Lyft and nearest taxi service was towns over. Used the text feature on their website and they called a few minutes later and even though they weren't in town they found someone to give me a ride. Highly recommend! Above and beyond!

From the owner: We are a taxi service that believes in keeping our vehicles in top condition. We keep affordable…read moreprices and specialize in designated driving.