Sadly I have to rate this company 1 star. I originally used this service because it seemed very…read moreconvenient for me. But it cost me more of a headache than a good experience. I first arrived to Mattoon and asked for them to pick up me at the Amtrak station. The gentleman told me someone should be there in less than 3 minutes. An hour later, my ride arrived. Using them the second time was even worse! I called ahead of time to arrange for a pick up. The woman arrived promptly (I'll give her that) BUT she went and picked up another customer. Mind you I didn't sign up for a shared ride. On their website it also doesn't list that about sharing a ride whether we are all going to the same destination or not. After that we start to make our way to the amtrak and then BOOM she turns around and picks up two more individuals. I thought I was going to miss my train. What really rubbed me the wrong way is the fact that with the shared ride I still had to pay full price; even though it wasn't disclosed with me that I was sharing a ride in the first place. The woman even texted one of the riders customer on accident stating "that was wild." Very inappropriate and unprofessional company

Rediculously long wait times,45 minutes to over an hour.Absolutely useless if you need a ride to…read morethe grocery store,unless you like throwing away groceries that thaw and melt waiting for a return trip.Do yourself a favor and find another way to get where your going.

I requested a quote from multiple businesses like this thru yelp and let me tell you... So far I…read morehave had EXCELLENT customer service! They responded promptly answered all my questions and we're very reassuring as this is the first time I've ever used something like this. I ride arrives in about an hour I'll let you know how that goes

Very early morning trip to STL. I wasn't confident UBER would show so I checked airport shuttles…read moreon Yelp. Received three responses and PTS was the most reasonable and highest rated. I called and the woman I spoke with was friendly and helpful. Received a text confirmation of arrangements. The driver was waiting when I was ready to go, he was friendly and helpful with baggage, car was comfortable and clean. Trip was uneventful and I arrived earlier than expected. Definitely will use PTS in the future and recommend if you need transportation from the O'Fallon Il area to STL.

Used them to travel from Decatur to St. Charles for work. The young female driver spent more time…read morein the oncoming traffic lane than her own. After multiple times off the road, we pulled into Litchfield and called for another ride. I will jot get into another ride with them

I recommend Baldwin Shuttle. During the height of the COVID-19 shutdown in Illinois, I needed to…read moretravel on a family emergency. One of the last legs of this journey was to get picked up near Decatur and taken to the Springfield, IL AMTRAK station. I reserved ahead of time about a week and arranged pick up time and destination. The car arrived at the appointed time and delivered me safely to my destination without any issue. I appreciated the ride and the service Baldwin Shuttle rendered. I would use them again. I would also add that they were sensitive to the COVID-19 situation and I felt completely safe.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

0/5 if I could, Do not recommend this business, please read review:…read more I recently got married and needed a party bus for my wife's bachelorette party and for the wedding day to the reception. To start off everything seemed fine, I even got a discount for getting two buses with them. However, for my wife's bachelorette party, she said she wanted a bus with specific features and we reserved that particular bus. She said that the bus they got was not the bus they ordered, and no one said anything to her. Since it was not a major deal, we put it past us and decided to give them another chance. We ordered a top of the line bus to transport our wedding party from the wedding ceremony to the reception. An hour before the wedding, I got a call from the owner who stated that the bus we ordered was not working due to the cold weather, but he would see what he could do for us. After the wedding, we come out to a bus that was a glorified school bus with awful speakers and uncomfortable seating. Don't worry, we still had plenty of fun and we did not let it ruin our big day, but we had already paid the "discounted amount" that we were told we got due to ordering two buses. However, we paid the amount we were to for the top of the line bus. I did not say anything to the driver because I was not going to get into an argument with him on our big day. The following Monday, I waited until the afternoon to give him a chance to call me and rectify the situation. When no call arrived, I decided to call him. He answered and said I was on his list of things to take care of today and he would give me a call back when he had the numbers in front of him. One week later I had still not received a call. Frustrated, I attempted to call him two different times, but was sent directly to the answering machine, so I then decided to text him. I informed him of the numbers we had looked at based on his website prices and what we paid for verses what we got. I was nothing but polite, but did inform him that we were not happy as customers with this whole situation, especially the waiting. He called back later, but I was busy on the phone with someone else. He left a voicemail and I did not dignify calling him back. In short on the voicemail he told me I was in the wrong for wanting money back, but said he would be nice and offer a fraction of what we had figured. The whole point of this was not for us to get money back, it was the point that we as consumers deserve a degree of respect, and that as a business, one would think, would strive to keep their consumers happy. Changing the paid for bus the day of the wedding for a cheap "working" substitute is one thing, but not calling afterward to apologize or see what he could do to make things right is another. Even further, to leave me a voicemail telling me I am in the wrong a week after you promised to call me back sent me over the top and is the reason, I am writing this review. 0/5, do not recommend Livin' It Up transportation and if you do, I would make sure the day of you have the right bus and do not think they will fix it later.

From the owner: Our vehicles are reliable and classy, so book one of our cars every time you need to catch a flight.read more

I highly recommend Apex Transportation and Arsen Babayan! From my first email to them to Arsen…read moredropping us off after a night out, everything was great! Arsen was very responsive every time I contacted him. He showed up early with a very clean car and was super professional. We hired him for seven hours and he was pleasant the entire time. We'll definitely be using his services again!

Spectacular service! After a very long work-week out of town, riding home with Apex was so relaxing…read moreand allowed me to unwind before even arriving home. Checked all my boxes for a car service: clean, comfortable, cordial, affordable, safe. Arsen was great in staying in communication from booking through pickup. He arrived early, had great customer service, and drove well. I have used this service twice now and will definitely be a regular customer! Thank you very much!

Excellent ride service, La Vell was awesome, very nice, polite and friendly. Helped us out with a…read morediscount to get us home after a car accident. Thank You very much for the assistance.

From the owner: Ride Now Transportation Taxi Services specializes in stress-free airport shuttles, local or long…read moredistance cab services and round trip medical appointment transportation. We are reliable, dependable and trustworthy.

Do you know the feeling of pride you have in your children's intelligence when both are accepted to…read moreThe University of Illinois? Do you know how quickly that feeling evaporates when they miss their train stop and end up an hour south of campus, late in the evening, with no way to get back? I do. Arrow Taxicab saved us last night. We called them and they immediately drove an hour from Urbana down to Mattoon, found our stranded geniuses and got them back to their dorms. Thanks Arrow!! Also, the kids reported a clean car, and a friendly driver. All's well that ends well.

Twice we made reservations to go to the airport and they never showed up!!!!!!!!!!! It almost made…read moreus miss our flights until a friend gave us the needed ride!!!!L!!L!!

I needed a last minute transport from Springfield to Saint Louis Airport for a guest with only…read moreabout 4 hours notice. Received great communication before and after the pickup and once they arrived. I would recommend their services to anyone in need of transport. Will be using their services again.

Reliable friendly fast and on-time. Would use again. Great small business. 5 stars. No notes.read more