If you are selling clothes prepare to wait four years. They have one person who sorts through clothes and then proceeds to put tags on everything before moving to the next person in line. Overall, a very inefficient system and I don't think I'll be returning. read more

Omg love this place! Found a lovely Anthropologie dress new with tags for under $30! Super cute Italian sandals, a top and a designer jumper. The fitting room was no nonsense and so was the staff, cordial and friendly. Will be coming back!! read more

While I usually shop Crossroads in SoCal. I was visiting Houston and decided to stop in. While the employees are not overly friendly, they are not rude. The store is quite small. They did have a lot of nice shoes and clothes with good prices. I will come back when I'm in Houston. read more

I haven't sold here but I love to shop here! I always find good things when I come at really good prices. This is my new favorite thrift store! read more

Great service, excellent clothing stock, reasonable prices and clean store. We were very impressed with the quality of clothing. The trades were in good condition and quality name brands. This store is in comparison to Platos Closet and Crossroads Trading is clearly superior in EVERY way. Also have to mention the customer service, very friendly staff. The only reason that I'm not giving it a 5 star is the appearance of being understaffed. They only had 1 cashier taking care of trades and checking out customers. My wife and I highly recommend shopping at this store. read more

In my 21 years of occasionally bad experiences at businesses, I've NEVER had such a traumatizing and disgusting experience; I'm actually scared to go back. This is also the first and only negative review I've ever written, which says a lot. This is the only crossroads in Houston so I came back to shop with my trade card. I went to the checkout with 2 items and since I sold 1 item too that day, I told the guy at the checkout (Asian, short) I wanted to do trade. For trade, the item was worth around $6-$7, and if I opted for cash it would've been $4. I asked him why he didn't apply the trade because it was not deducted from my total. He snapped back at me and said he did, even though he clearly didn't bc the total stayed the same. Then, I asked him why the tax was included if I was using a trade card bc the last time I was here a different worker that gave me my trade card specifically told me that similar to buffalo exchange, when you pay with a trade card, you don't pay tax. He wouldn't let me finish explaining and snapped "does this look like buffalo exchange" and I said "I know it's not I'm just repeating the conversation I had with a worker here last time." His explanation for why he included tax didn't make any sense, so I asked him to explain and this is when he started yelling at me. He threw his hands up and said "WE LITERALLY JUST WENT OVER THIS". I was shocked he was throwing a tantrum, as this whole time I was calm and simply tried to explain that I was told the opposite by a different worker, yet he was yelling and cutting me off; he didn't want to hear it. Before I left, he kept making snide comments under his breath, and when he said he owed me $4 in cash (and still no deduction from my total) I knew he did the transaction wrong because I asked for trade and used my trade card so I shouldn't have gotten any cash back. At this point I was too scared to point his mistake out again, but said wait why do you owe me if the total costs more than the $6-$7 trade? And he goes "dude I don't freaking know do I look like an IT guy". I gave up, paid, and just wanted to leave. As I was walking out, I heard him calling me things and murmuring things under his breath and as I exited the door he yelled across the room "ITS NOT ROCKET SCIENCE". I should've said something or asked for management on the spot but I walked out in tears, appalled. It was just so nasty I wanted to leave. I've never had a person in customer service be so incredibly rude bc I simply asked a question. Also all his anger and temper was unwarranted because all I did was calmly point out he made a mistake which he still failed to correct and just continued to make snide comments and raise his voice at me. I've worked 3 retail jobs and a waitress job and never have I seen or used this kind of behavior toward customers. I'm literally scared to go back even with $100 on my trade card and this being the only Crossroads in Houston. Mind you, last time when I came to sell, all 3 workers here were incredibly friendly and professional; that one star is for them. However, the fact that they could hire a guy like this shows that this establishment does not AT ALL value customer service and thinks it's okay to berate customers behaving politely. Although I have a lot left on my trade card, as long as that guy's working there, I'm not going to go back, and I'll advise everyone else to stay far, far away from this business. To management: this review was for May 23rd, 6:20 PM, I suggest you identify the guy working (he was Asian, short, short black hair) and fire him because this kind of behavior is absolutely disgusting and as long as he's working there and no one gets back to me with a formal apology, I will never go back there and will continue to instruct my friends (who all shop regularly at rice village) and every single person I know to stop supporting this business. Management needs to understand berating and yelling at a customer is the best way to spread negative word of mouth to your best target customers of young adults. You've lost 23 customers and counting. read more

I wouldn't be compelled to write a bad review if the employees didn't make snide comments about the clothes you brought in to sell, but here we are! If you like being treated nicely, try another consignment shop read more

I am writing this review as someone dropping off clothing(seller) rather than purchasing. I was the 2nd drop off in line but we were limited on time bc the first drop off was quite a lot. The sales rep(didn't get her name but she was an mid age female with v short hair) said that I could leave it w her while we have lunch and come back. She took my info down and we went on our way to lunch. We came back about an hr later and I see one of my dress was tagged already which was odd. My bag said 3 items taken and I asked which 3 as I haven't even agreed to selling my pieces yet. The same female rep tells me that it's already tagged and out on the floor to sell. What?! In most resale shops the legit way to do it is having to agree on which pieces are being taken and the price they want to buy it at. The seller of the pieces either agrees or not. But not here. The sales rep begins to explain that my items were considered a drop off and for drop offs, they just take what they want and within a 24hr period it's out on the floor. I explain to her that I'm not a drop off, I was in the store w my items and u said it was ok for me to leave it and come back. Not even an hr and my items were out on the floor. And as if I couldn't somehow understand her explanation she continues to tell me the same thing over and over. I even said there's no point in debating but she says "just so I understand". Oh I understand you made a mistake and couldn't apologize and you treat your customers rudely. read more

They have some good finds to buy but selling was not a good experience. The previous time I was in the store, they gave me a list of items they were looking to purchase. I selected items from my closet based on that criteria. Most items were designer and many were never worn. I brought a large bag and she told me that she didn't want any because of the style and condition. Some were simple wrap dresses or long skirts that were never worn. That was literally on their list. I'm so confused. It felt unnecessarily insulting. I like the selection of items to buy but don't think I'll be back. read more

I used to be an avid Buffalo Exchange customer, but due to the extremely poor customer service, bad selection of clothing and utterly rude store manager, I decided to try out something new. A close friend suggested I try out Crossroads and holy crap! what a difference! First off the store is so well kept and clean. Everything was organized, the prices and selection were fantastic, and the staff was very friendly. Usually when I go to resale shops I only find one or two items if that, but I found at least eight or nine items I wanted to purchase. Keep in mind, resale shops come in spells when it comes to finding what you're looking for, but I was still very impressed. This is going to be my new go to when it comes to looking fresh and fashionable. read more