Love this cute resale store in Rice U.area by West U. Staff was really helpful and the store itself was well organized. Great selection of name brands . You can also sell your gently used items . Love the idea of recycling which is good for the planet and for your soul. read more

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The variety of clothing is excellent for a resale store, highly recommend if you want to pay a bit less for high quality items! I have also sold here before and the in store credit just feels more worth it than the cash, I understand why though sometimes I wish the cash was a bit more read more

I think it really all depends on what employee is looking at your clothes and it seems like one of the guys working there is the only person with the best fashion sense because they tell you why they can't take your stuff but have really outdated and sometimes beat up shoes. It's better than a Plato's closet though read more

I was not welcomed to shop in this place I was treated as if I was illegally in this country, when, for all intents and purposes, my people were enslaved, captured, and brought here!. Item: BLACK, WHITE LEOPARD CASHMERE BLOOMINGDALE'S BUTTON DOWN SWEATER. As I received my credit for two items, they completely forgot to give me credit for the third item named above. Once I reached home I called and asked left a voicemail never received a response. Then I come in three days later my item is on sale I was never given the credit Norfolk call Lori turn phone call, and the front desk is sitting there, looking as if they're either on intoxicants that are known to inebriate. I asked them to look behind the counter to see if there was any sort of resemblance of my sweater, and they actually looked around for it, pretending they did not know it was on the floor when they looked my ID up to locate my previous activity , granted they are children by the end of the day nobody comes in there to be frustrated as we sit on this side of the counter, asking to be treated fairly well. They said they're looking at us like we're suspects I felt disgust, I feel humiliated I felt ridicule. The day manager with the red hair actually says what's the what's her name what's her name three times to the staff and the staff does not recollect my name nor did they attempt to ask me I had to suggest excuse me, ma'am are you asking my name this is all I could do because they did not want me there. I assured the front counter guy that I will never come back into the store again, but I also assured the day assistant manager, that they lack professionalism, and that it was aggravating, and she offered no solution to a very simple issue. It is my property I asked for it I need it, and she failed to give it to me. I actually had to take it off the counter, because she still was coming up with a cockamamie excuse as to why it was on their sales floor, but not offer credit on my account that I could use. SHE THOUGHT I WAS ASKING FOR MY MONEY BACK WHEN IT BACK I WAS ASKING FOR MY PROPERTY BACK BECAUSE I KNOW I HAD NOT RECEIVED A CREDIT FOR IT POINT-BLANK THEY ARE SHYSTIE. I DO NOT TRUST THEM. I WILL NEVER COME HERE AGAIN THANK YOU SO MUCH IN REVERSE. Least, Not forget that she also told the front counter guy to not buy any of my items, and walked away and effectively communicating that I was just not welcomeed!. If you have melanin, avoid the store because they are going to make you want to harness our ancestors strength to put up with their foolishness. Wow!:/ read more

Inexperienced buyers, huge misses for customers. The merchandise is very dated, not current.

Very clean and organized thrift store. Lots of well-known brands are available for sale and in great condition. It's a little more pricey than a Goodwill but the quality will make it worth it. I didn't purchase anything this time but I'm sure I'll be back in the future to actually shop - I was just window-shopping and scoping the place out today. I will say that I'm very disappointed in the staff. Not on person acknowledged my presence - no greeting on my way in or out, no "can I help you find something?", no "let me know if you need any assistance". Customer service is very important to me so I'm giving this place a three-star review based on that. If anything changes when I go back, I'll be sure to update. read more

There intake buyer is lame. I would rather donate my name brand clothes than take the pittance they offer.

I think they forgot that not everyone dresses in shein or New York 2000 grunge aesthetic. The people buying no offense but only buy questionable pieces and stopped buying quality. I used to always thrift from here but you can tell they stopped by quality pieces and started looking for specific looks. Bring back whoever the 2021 manager was because the vibe and clothes were so good. read more

Not really a fan of coming here like I used to. Lately it seems to be as though they don't really look at any of your items, but they take it out and pretend they're going through it. Then they place them all back within a matter of minutes and state they didn't find anything. Understandable if they didn't, but seriously, I witnessed it first hand. They're not really looking at any of your stuff. Recently I came here and brought a basket full of clothing. As I am holding it, I asked "do you want it on the countertop or..." but couldn't really get the words out my mouth before he interrupted me to sign in. Umm ok... rude. I never seen this guy before, and I come every few months for years and see the same lady. It seems as though I get better luck by bringing items by the hanger. I remember a few years ago bringing tons of clothing in by the hanger and they literally gave me almost $90 for what I brought. Now, most of my clothing are folded to eliminate the weight I carry in and out of the car. Because the clothes are folded, they don't even bother going through most of them. It's a shame service is not what it used to be. I don't recommend coming here unless you enjoy rude service and a waste of your time. read more

I went in yesterday Laquin for some pants and some tops for a vacation trying to save a little money. It wasridiculously up priced. I could not believe the prices of the blouses and the pants that I looked at. I literally walked out. Guys stick to the Goodwill the Salvation Army. I tried selling here at least three times and each time I go they tell me they can't take my pieces that they're outdated. I don't know how can be outdated when I shop the clothes that they pick so that doesn't make sense but I still go to look for some Reasonable pieces not anymore. I don't think I found a pair of pants less than $24 when you can buy them for 699 at the Goodwill stay away from this place robbing people left and right while the owner is getting rich. read more

I've been here twice with my best friend. The first time we came to shop and I found 2 cute pieces. The prices are pretty hefty for a thrift shop, but the quality is pretty good in the selection we went through. Next, the 2nd time we visited, my best friend was looking to get a quote for two large bags of designer and high-end clothes. Most of these clothes had their tags still on and were brand new. They offered her $18 for both of the bags. Absolutely not. I will not be returning--I would rather just shop retail at this point knowing how low they pay people who bring their old clothes there. read more

Crossroads Trading Co. Is the place to shop for designer brands,trendy fashion at affordable prices. Crossroads buys and recycles women and men fashions. The store is always clean and organized. And the staff is always friendly,courteous and helpful. CROSSROADS is a 5 Star shopping experience. That's why I shop and sell there once a week. Erika Clarence-Farrar read more

I've been shopping/selling at the store religiously over the past year or so. Always greeted nicely every time I enter the store and walk out with something almost all the time. To the point where I feel as most of my wardrobe is from here now. Their prices are very fair as well as their selection of clothing is always top notch. Selling with them is very easy as their transaction always go through very smoothly. Can't wait for my next visit and all the precious gems i'm bound to find! :D read more

Love bringing my clothes here to purge every season. They are one of the better paying consignment stores and take more things. Therefor they have a great selection so I usually leave with a few finds. Their customer service is excellent and I prefer it over any other consignment store. Highly recommend! read more

I love, love, love Crossroads Trading, Co! I just moved to Houston from LA, and was so happy when I called Kim, yesterday - she was a manager at the Studio City location for 10 plus years. Came to this Houston location, and met Brit and Sarah- both of who are just as amazing and helpful as Kim was when I called, yesterday . Excited to shop here, in the future. read more

Hello I've been shopping at CrossRoads in Rice Village over a year The employees make me feel so welcome when I come in Keisha the New Manager is Awesome, Caring, Knowledgeable, Helpful and always Greets you with a Smiling face I know I can be a hand full but Keisha never act like I get on her nerves I be in their for hours at a time sometimes I be in their until closing that's how much I love Keisha and the employees I just wanted to let you know that you have a Million Dollar Diamond (Keisha) that works for you. I want to praise her employees as well I just can't remember all their names Dan, Alden, (2) Jeremy's , the ladies all of them are AWESOME! The store is always CLEAN and Organize If I could give 10 Stars it still wouldn't be enough to tell you how Grateful I am to walk in your store and feel like I'm a MILLIONAIRE Thank you for having an Awesome Team of Employees that work for you Have A Wonderful Bless Day read more

Love this place! I also like their new location in Rice village, it's really spacious and clean. Everything is organized pretty well here too. Workers are all really nice! Here's my experience with this store: Selling Clothes - 5/5 - I brought in 5-6 bags here for my first time selling. if there's a waiting line, just sign in, walk around rice village or browse the store, and bring your clothes in when it's time. (You can't leave the store with your clothes still there, so don't bring them in if you plan on walking around to other stores.) The buyer was soooo nice and helpful! She didn't make the process awkward or anything, she even encouraged bringing in more stuff to them! I feel like at Buffalo Exchange they can be very snooty, but not Crossroads. Buying Clothes - 4/5 - everything is very organized, but I feel like some of their prices are steep. I saw some forever 21 shirts for around $15. It's used. You can get new things from Forever for the same price of even cheaper! Overall, I think this place is worth stopping by! Way better than their competitors! read more

My recent visit to Crossroads at the University location was exceptionally polite, educational, and profitable. Keisha, the manager, and her team discussed how items were selected and priced before any purchases or sales occurred. They conducted business in such a manner that I was very comfortable with their choices and they me feel as if both I and my items were special. As a result, without hesitation, I look forward to selling and buying more items in the future! "Thanks Keisha!, GOOD JOB!" read more

FABULOUS thrift store. Kesha the manager was awesome and made us feel like family while we shopped after having a big meal across the street. Family was visiting from Connecticut and we all picked out at least one thing that we were so excited about finding. Such a great hidden treasure. read more

I am so glad for another option in Houston when it comes to buy/sell/trade in Houston. I dont plan on ever going back to the other competitor. Cleaner, more organized and a staff that doesn't make me feel stupid are a few of its winning points. They still lack a multitude of great plus size options but I know that's from a lack of my stylish larger ladies knowing if this gem. The store manager has done a great job hiring and training a knowledgable, kind staff. Julian the buyer is also an encyclopedia of fashion knowledge and can always be counted in to be a fair impartial buyer. read more

Had a fairly negative experience here not too long ago and management reached out. All I can say is WOW am I impressed with the changes (mainly that I did not see the employee I had a negative experience with prior). There are two employees that are ABSOLUTE GEMS and I always hope I have Running clothing intake Kim (who is a rockstar) and, I'm so sorry in advance if I get your name wrong/ spell it wrong, and Julian (could be Julius) who is very very sweet and quite professional. As soon as I see these two working I know it's going to be a good experience! They're the best! (Ok now time for the embarrassing part) I had come in early one day and had sold some clothing items and, long story short, needed one of the items back that same day. Needless to say this was quite a predicament as I had already been paid out for all of my items I'd sold. Kim, Julian, and another girl named Marina (sorry again if I butchered the spelling) worked together to solve the issue and it was resolved. Very happy and impressed with their hard work and effort. I really felt like a valued costumer. I really hope someone from management also views this and they are at least commended for all of their wonderful work! read more

Very wide and diverse selection of contemporary brands from mid range brand names to no names. Highly recommend for both buying and selling at discounted prices. The selling process is also very easy and fast on a Monday evening. The staff is responsive and respectful to everyone. They are especially very picky on what clothing items they buy too based on the current season and fashion trends! Out of a large plastic bag of my clothes, they only picked one item to sell. That's how picky they are. Will definitely sell and buy again. The fit rooms are all large, quiet, and very clean. read more

Now that I've been in Crossroads Trading, I see why the Yelp reviews are so low. Do not shop there, unless you like being talked down to or treated by hostile employees. I don't like that; will not be back. Ugh. read more

Found an awesome skirt by Zara and a wool made blazer for a reasonable price. I love this place:)

Much more impressed with Crossroads than its competitor, Buffalo Exchange. Truth be told, both places are picky when it comes to selling; however Crossroads was definitely less crowded and the overall selling experience was just better. I also appreciated how the store was so organized. Many/most of the racks were organized by piece (dress, tops, etc), size and even better-COLOR. If you have an occasion or event in mind and in a pinch, I think you will be much more likely to find what you need here than Buffalo. Def will be bringing my business as far as shopping/selling resale to Crossroads from this point forward read more

Found the staff to be over the top obnoxious. Nasty to not just me but other customers. After reading other reviews find it hard to believe they stay in business. read more

Had a very negative experience at the store. One of the employees kept rolling her eyes everytime I wanted to try something on. Recently I went with my sister and as we tried entering the store we realized it was closed because the same lady that rolled her eyes ran and shut the door in our faces without an explanation. Other than that the clothes is great and trendy but she made me never want to go back. read more

Store looks awesome, but staff is unfortunate. Extremely rude and unfriendly. Short red head lady watched me stand by without so much of a glance and not at all a "hello". I sat and waited until she was ready to actually pay attention. Was she busy? No. Simply holding a conversation with her coworker. She was extremely rude and browsed at my clothes about 2 minutes. I got trash money for extremely awesome, brand new, clothing. Ridiculous. Please don't even bother to sell here!! read more

WORST EMPLOYEES EVER! this place says it's open until 8pm on google and on yelp if I may add. I got there one night and this employee with blonde hair ran to the door to lock it in my face. She didn't even explain the store was closed. The other day when I had stopped and purchased items that same lady was so rude while working by the dressing rooms. You're better off at buffalo exchange where the employees are actually nice. Never coming back here. read more

They gave a good collection of items. The pricing it's fair and the parking lot are great they have a whole garage for the plaza

The section is pretty good... it's organized nicely. My issue is that I bought a tank top (lululemon). All of the lululemon tank tops were priced the exact same that I had tried on. I found a weird yellow highlighter colored stain on the back, faint, but I noticed it right away. I asked if there was a discount for stains. Employee responded with "stains are factored into the price". I should've said something to her because that is clearly not true... All of the other five tank tops I tried on that were very similar to this one did not have stains so they have a trend of marking this brand's tank tops at the same price which makes sense. It just bothers me that she said that because most customers will say "oh okay" and then just try and get the stain out without thinking twice. To determine if I can get the stain out, I asked what she thought the stain was, and she said make up and that she saw sparkle on there. That was the furthest from the truth. I bought the tank top disregarding what she said because the stain was on the top back where my hair would cover it. I pre treated the stain and needless to say, the stain did not com out. I would just appreciate the truth. Especially because this is a resell shop, things aren't going to be in perfect condition so just be honest about it. I hope this store can rectify the situation and make it right. I've had many stores compensate with a gift card or 40% off one purchase if the customer is not happy. We'll see. read more

five stars for the staff keeping it together! i think the lady who looks like pink is the manager-- simply! terrible! attitude was abhorrent. her temper was as short as she was. crossroads!! get a grip!!! Julian was the best though! Super honest about my fashion choices! peppy and made my shopping experience very pleasant. keep it up staff! they look like they dont get enough credit. read more

Incredibly fat-phobic and not size inclusive if you are a size large or above you will be ignored by staff and given nasty looks and the clothing selection for large and x-large was slim to none which is odd considering the average American women is a size 16 (a size they don't carry because they only cater size 14 and below). Don't bother coming here unless you're a skinny bitch who wants basic, fast-fashion. read more

Very friendly staff! It's usually super awkward for me at Buffalo Exchange since depending on the buyer, they end up ignoring me and just start talking amongst themselves. The staff really made you feel comfortable. read more

I really do like this store, and I hope they continue to grow and stabilize in this area (Rice Village). What I love most about it is that they don't have an overwhelming amount of stuff, and they seem to have good pieces that can be found (better brands, like Marc Jacobs, Maeve/Odille and other Anthropologie house brands, and many medium level brands - Gap, Ann Taylor, Zara, H&M, banana republic, etc). What I find odd is that there are multiples of the same pieces in different sizes with tags on, and the brand is unrecognizable to me; I don't remember the name (I will try to update), but it's as if they get shipments of overstock from that brand and try to sell it there. Those aren't the items I would pick out, and it seems to detract from what this store could ultimately be: an affordable but curated consignment shop that bridges the gap between Buffalo Exchange and a place like "More than you can imagine". I think the following improvements could help: [] clearly use sizers to mark what the dress sizes are in each round rack; [] take only undamaged clothing, unless the "damage" truly adds value (ripped jeans, for ex.) [] do something about the smell; even Goodwill has upped their game on that. [] price items to sell; if they aren't higher end brands, then they really should not be marked as such. I've consigned clothes with them already (or, I did the buyout option) and they definitely don't pay very much. If they wanted to be more edgy, they could take some cues from Buffalo Exchange, who have a really cool/eclectic collection of things that aren't so common...but I do like that you can go to Crossroads and dress yourself well for work in a professional industry, and not be paying excessively to do so. Their staff is quick to check you out, and they let you shop in peace - so not a lot of "can i help you" type of interactions...which is awesome. read more

Where do I start. I came in to this store with HOPES that the comments about the snarky short lady with the red hair were false. Jokes on me. This lady rejected my items, new in season Jcrew, Neimans, Steve Madden shoes 11 items for $30ish. But the store is filled with polyester items from Forever 21 from 2001. I'm so disappointed. Corporate INDEED receive an email from me. read more

I love shopping here. While it is more expensive than your traditional thrift store, the prices are still reasonable. Also, there are great options for clothes. I always end up buying something here, even if I promise myself that I'm just going to "look around". read more

Came here thrifting while visiting my best friend in Houston and was super satisfied with all the great finds I got! Picked up a bunch of new, unique pieces (two pairs of nice jean shorts, a crop top, a romper, and a fancy dress) for around only $80! The clothing was in great condition. So many choices and lots of designer brands available. Can't wait to come back the next time I'm in town! read more

The manager working here has ruined the experience shopping here. Incredibly rude. If possible zero stars would be included

I completely understand that they are trying to be Covid friendly but they need to reopen their dressing rooms. Pre-Covid I would shop at crossroads minimum once a month now they don't allow people to try things one before they purchase them. I would never purchase a used article of clothing before I try it on. Now I go to other consignment shops such as moving pavements in Montrose who allow people to try stuff on before purchasing it. Please reopen the flitting room - y'all are literally my favorite consignment shop in Houston but I will not purchase clothes without trying them on. read more