My boyfriend and I came here to sell some clothes after a spring clean and had such a good experience. The staff was really friendly and helpful and I was pleased with the amount they bought from us. They had a good selection of clothes too. Definitely recommend this location for shopping and selling. read more

Used to really love shopping at their different locations throughout the West Coast when I was in high school & college. But, today was a miserable experience. Everything was overpriced, which defeats the purpose of secondhand & consignment. But I primarily went there to sell & not purchase. I thought with the new waitlist on their app would speed up the process for selling clothes, but I think it took longer than before. I added my name 20-30 minutes before I arrived and waited an additional 30+ minutes. After waiting through their very unorganized process because they admitted they weren't managing selling properly that day, they purchased ZERO items. I have gone to more exclusive, higher end consignment stores with fewer items & they purchased more from me. So why did I haul in 40+ items and wait over an hour just to be told none of my items were of interest at Crossroads. Clearly, the selling guide & almost all information they provide online is misleading to the consumer and this will be reported to the BBB. They explicitly state they're looking for Y2K items, but did they take my flare low-rise or original earrings from 2003? No. They explicitly state they want berets. Did they take my unused beret? No. They explicitly state they're looking for cut-outs. Did they take either cut-out items I brought in? No. They explicitly state they're looking for summer-wear. Did they accept my sundress, low-rise, mid-rise or high-rise shorts?No. Did they accept any name brand items I brought in such as Express, Gap, or Lucky Brand? No. Did they accept unused shoes? No. Did they accept unused jewelry? No. Did they accept unused sterling silver jewelry? No. Accept vintage & unique items? No. Their explanation was because they have "so much stuff." I would prefer an honest explanation. Or if there really is too much inventory, then it seems easy to notify the public that the store isn't purchasing, so we don't waste our time. I don't recommend wasting your time with trying to sell your clothes here because there are other local stores who clearly will appreciate you & your time much more. I also had previously thought that Crossroads was committed to accessibility but charging $18 for used T-shirts isn't accessible. Maybe Crossroads has expanded too much and forgot about the local communities they serve. I'm not sure if they just buy a lot of clothes directly from warehouses, but they obviously don't care about the individual consumer anymore. Nothing about the store was welcoming, including the weird middle aged men hanging outside. Pretty sure if my girlfriends & I wouldn't be allowed to hang outside and smoke weed even though I certainly needed to after the experience I had. read more

This place sucks, I waited for over an hour for the sells guy to say they don't want nothing from my clothes. He made so much excuses like my jeans are too distressed and the hoodies are too warm for spring when it's barely winter. Smh thanks for wasting my time and gas. read more

It was not a busy at this Crossroads, only a few people ahead of me to sell. I waited about 20mins before I started to read all the enlightening reviews about 2 hour wait times. I asked a cashier wether it would take that long, and all she said was that it could... So why isn't "We are really slow at this, could take 2 hours" the first thing they tell you you arrive, instead of wasting people's time. I'd much rather donate nice things to Goodwill than deal with the zombies working behind the counters here. No smiles, no greetings, just terrible service. read more

I have been going to this Crossroads location for quite some time now and I have to say I have the best luck finding cool items for myself and often times I even pick up birthday or Christmas gifts for my BFF since she, like me, has no issue receiving recycled clothing. Sometimes there are just awesome Free People items that are a fraction of the retail cost at store. Love when this happens. In addition, I have THE best luck selling at this location. Grant you I try to choose my pieces wisely, review their "what we are looking for" page and try to make sure they are folded neatly and stain free. I have had the fortune to meet up with just the best buyers who are always so kind to me and I feel have always been very fair in their assessment. Today I attempted to sell a FP shirt that I loved and thought for sure they would take, but, alas, there was stain on it they I didn't see until I got home from the store, so they were totally correct in rejecting it. I just can't say enough about the particular Crossroads store. I have been to other branches but really love the vibe at this one best! Go check them out! xo read more

Literally I took two bags of clothes and shoes I had took some vans that yeah I used them but they aren't at all bad. The girl said no and while I "shopped" I saw they had vans the sameeee way it looked as my shoes. The clothes they took only 2 out of 15 things I took. While I was looking at their clothes literally clothes with stains and rips makes no sense. They seriously need to do better. And the girl who helped me damn she didn't have to yell so loud in the store saying what worked and what didn't and everyone was looking at her so embarrassing. Another thing they need to work on is I take the clothes and shoes nicely packed and she didn't even fold them or anything it seemed like she just threw it in my bags and didn't even care which I thought was so unprofessional and rude of her. People need to for sure work on customer service there. The guy who rang me up was super nice and quick so shoutout him and I didn't catch their names as I didn't see any names on any of the workers there. read more

Crossroads trading is an absolute favorite of mine with the great selection within the store and the ability to sell items aswell. With the truly great and impressive customer service especially from Dickey, I have the store to friends and family and will continue bringing my business here read more

Clothes are hit or miss. The first time I sold my clothes here they took a good amount of items, but after that every time I come in to sell something they never will buy anything from me even if the items are name brands. I've tried selling stuff from trendy brands like zara and Dr.martens. Yet they never buy clothes or shoes. Not worth waiting 1hr+ for them to just say "unfortunately there was nothing worth buying" read more

Selling experience took ages: I waiting for nearly two hours. I know there were people ahead of me, but the girl looked for two minutes max. I don't understand why the wait was two hours if it takes two minutes to look through a large storage bin of clothing to say we can't buy anything from you (the fact that they didn't purchase anything was fine, but I wasted hours of sitting in the store?) There could be a text with estimated wait time or someone could at least say hi when you walk in the store, no perceived customer service skills at all. read more

This is my first time selling at a Crossroads and at this location. I am surprised you can't drop off your items and be contacted when it's ready to pick up. Instead, you have to physically be there from start to finish. There needs to be a better system, especially when so many people are selling (there was a waitlist of 17 sellers)!! I waited for hours to only get less than $20 back. I had way better experiences at other stores such as buffalo exchange. Never coming back here! read more

The motto should be "we buy your clothes for nothing while treating you like garbage." Actual quote while checking to see if they were buying, "Do YOU have a question" with the tone of a 17 year old mean girl. Nope. Thanks for reminding why I should just donate. read more

Their buy back process is incredibly inefficient. I put my name on the app. Got to the store when I was notified and still had to wait more than an hour at the store. Not doing this again. read more

Sooooo slow. The buyers chat amongst each other about gossip the whole time. They even stop working at times to chat! I understand they are young girls, but they can definitely use better work ethic. read more

This isn't entirely unusual for these kind of places but...the girls who are buying the clothes, work at a glacial pace. They spend more time talking to each other, often stopping what they are doing completely, just to talk about some trivial gossip or story from when they were *gasp* in high school or 18. I also saw them turn down a lot of items (not just from my items but from other people's items) that were a lot more desirable than the things they did take. This is also not unusual for these kinds of places. I did look around and saw a lot of items that were in poor condition or just too much of a fashion fast brand to be resold at such a high price. The store is also merchandised pretty badly, but again that's kind of expected for this sort of store. Overall I wouldn't recommend this place to anyone. read more

The customer service here is abismal for people wishing to sell. Upon walking in, I was immediately told I need to stand in the back of the line with no other instructions. I was given dirty looks by everyone in the staff and made to feel stupid for not understanding the system. I'm sorry but the system is complicated and very time consuming. Please take some notes from Plato's where you're bag or box is given a number and you just come back when they are finished sorting through your things. No need to return to the store multiple times. Sincerely almost angry crying in the crossroads read more

I have been coming here a few times o sell and buy clothes. It has been okay experiences, they are generally good with giving estimated wait times to sellers and have faster service for checking out. However, the customer service is terrible and many of the workers can be rude and a little disrespectful. read more

I arrived before opening and was number 8 on the waitlist. I've now waited 1 hour 50 minutes to be called. Crazy wait times!

Racist, ableist, and discriminatory. I highly do NOT recommend this place! I went in with my partner and service animal; I browsed the clothes (they didn't have anything above a size large by the way--so if you're a big person like I am you won't have any luck finding clothes here); afterwards I went to sit down with my service animal. She barked/alerted people to give me space because I was starting to have a panic attack. The manager of this store came up to me and she made a scene! She started yelling, "your dog can't bark in here. You need to leave!" I was already on my way out so she didn't need to make a scene or start yelling. I highly do not recommend this place. Crossroads, you've been cursed. read more

Totally rude staff and unwelcoming. It was a series of shit so im gonna leave mg review. 1. Didnt get greeted walking in but whatever its fine i just put my name down and since theres an option for them to text me, i left my number. I overheard the worker mentioning that people go for coffee breaks while waiting so I left and did that. When i got the text, i literally took just 2 minutes and was skipped. So i waited for my next turn. 2. They skipped me and said I was next but called another person and forgot about me. Luckily i was talking to the guy so he offered for me to go next cause he knew i was skipped. 3. The day before i came in to ask what were the items they are accepting so i can properly bring in items and they said transition between winter and spring so i brought both. The day of, they passed everything and said they only want high end brands to help boost sales. I wouldve been OK with that answer if they told me that the day before. But i took my time to ask before coming in again and was turned away. Honestly not worth the waste of time waiting and the service is just terrible. Thanks for nothing. I ended up posting a bunch of these items on my Mercari site and thats doing well. It was just time consuming before but now i guess it turned out for the better! read more

I get that everyone is going through difficult times but the people that work here are incredibly rude. Do business and get out before they project their unhappiness with life on to you. Must be awful working in such a toxic environment w toxic coworkers. read more

As stores, this chain provides well-established places to buy and sell clothes. What's infuriating is that for years now, they've posted cloying signs proudly announcing a "living wage" surcharge, currently 3%. This makes every tag in the store misleading. It forces customers to do the math. If management wants to pay workers a fair wage, I'm happy to support that - just be transparent, and build your (i.e., the customer's) costs into the posted prices. That's simply called "doing business." The manager's response to a previous (2017) complaint about this is completely inadequate. She claimed that Crossroads, as a used-clothing store, couldn't anticipate how much to mark up all its merchandise. That's nonsense. They've now had 4+ years to adjust their pricing to match their costs. Especially as a used-clothing store, I doubt any of their 2017 inventory is still on their racks. Or their 2020 inventory. It either sold, or it was marked down until it sold - because Crossroads does, in fact, adjust tag prices all the time. Also, it's not like used-clothing stores face ruthless competition in advertised prices from...Amazon? Or anyone. They have nothing to lose by being honest. Instead, here's where Crossroads is downright deceitful: When we bought a $24 item today with a credit card, the card reader's display added $3.25 "sales tax." It's bad enough that this area's sales tax is an appalling 10.25%, but that would be nearly 14%. The cashier added insult to injury by falsely claiming that this was all sales tax. Fair wages are great, but it's long past time for this chain to be fair to its customers. If you want us to continue shopping here, level with us by posting your real prices. read more

By far the best place for second hand clothes in Oakland. So much heat here. Shout out all the employees who are knowledgeable and cool. read more

Customer service was not so great. Waited over an hour when the text said that I should be back there in 15 minutes. If you're selling be prepared for a super long wait. I waited an hour just for them to tell me they could not accept any of the nice clothes I had. Next time, I feel like they should take a quick look at what you have or something when adding your name to the wait list. read more

Not worth your time selling. 1.5 hour wait to sell both weekends and week days. They're interested in BRAND new items of recognizable brands -- they don't care about quality or material at all. I watched as they passed on a BR 100% merino wool dress without even looking at its composition. I have no idea how some of the designer stuff (Prada heels for instance) gets in there or where it comes from: who sells brand new Prada heels to Crossroads? Also - they say gently used, but this actually was not the case in my experience. There were two J-crew shirts I'd worn literally once each that didn't pass their test for 'new-looking.' Despite this, as I was browsing I thought their selection was really picked over. Re rude staff -- I see a lot of comments about rude staff. I personally wasn't treated rudely per se, but I do think there's just kind of a cold feel about the place. I left here feeling really dirty. Save your idealism and go to goodwill; they don't want you or your stuff here. read more

The people at this location are truly on a power trip. They have always talked to me in a condescending tone when "greeting" me or explaining to me how the process works. Not sure if this location is understaffed or what, but they usually have one person looking through clothes at a sloth pace. Prepare to spend your whole day here selling clothes for them to tell you they can only take 1-5 items out of your 4-5 bags. Unfortunately, If you look around, you will see things that you bought years ago, stained or clothes with holes. I love to support local businesses, but this is not worth the hassle. read more

I have been selling and shopping with crossroads for 9 years. The last few years I have noticed a decline in the quality of clothing and the customer service. I have sold in Sacramento, SF,Berkley and Rockridge. Rockridge originally was my favorite location. After my current visit my opinion has definitely changed. I waited a few days to write this review for multiple reasons but I still feel the need to write it. For whatever reason the staff here always seems to be in a bad mood, I don't know if they are understaffed or what. But my last few visits haven't been pleasant.There seemed to be a lot going on between the staff. The cashier that ended paying me out didn't even know how to set up his till and it took almost 10 mins to even be rung up.....he had no help from the other girls working who seemed to not care that their co-worker needed help even though he expressed that he didn't know what he was doing.This last time I brought in a few bags with current styles from nike and other popular brands. 1 item was taken, a pair of white air forces... for $11. The other item that I believe was taken I didn't get paid for, because I don't think the buyer was paying attention. I know for a fact that I took a gray and black nike crossover in and left without it. I have checked my house and car just to be sure and the bag is missing. This is very disappointing and I will not be back to this location even though it is much more convenient than others... read more

One of the best Crossroads locations I've been to. They usually take a lot of my stuff (as compared to the SF stores), and I guess in part that makes sense because their vibe caters more to the Berkeley crowd (which fits more with my style too). Following that, I think they have, in my eyes, some of the best selection of curated thrift in the area that isn't at a super high price point. Big + for the app and being able to join the waitlist before arriving. I've also been there when almost 9th in line and others ahead of me aren't in the store, so I was able to go through the selling process quicker than I expected. read more

Show up at open at 11am. 3 others check in ahead of me. Walk to Philz and grab coffee. Walk back. After an hour of waiting still not next up. Not worth selling when you have to wait two hours. I feel for the staff, they're unsupported. This is by far the worst location. read more

All of their stuff is overpriced for no reason at all. Not to mention the really rude workers. They are all so rude, like absolutely not. It takes so much patience to go into that store and deal with the long wait to get your clothes checked out and then also to have to deal with the workers, it's too much. I'd rather just go drop my clothes off at goodwill than go back to that place. read more

They definitely need new management. The employees are always chatting and not attentive to the people that are in the store. I came in on a Monday. It was not busy at all. The buyer took around 2 hours to review the first persons items. I was number 3 in line. I waited for about 2 hours and 45 minutes and got super tired of waiting. No one is attentive. I wanted to sell a pair of jeans, the buyer rejected them because she has too many jeans on the racks. Mind you, I grabbed a pair from their racks with a personal stain to show them the type of products they're accepting. read more

Poor customer service and disrespectful. As a seller we take the time to wash our clothes, iron and pack them neatly and take the time to assure none of our items have spots or holes. First you are not greeted with a friendly face or greeting. No eye contact. Which is fine you're busy, we get it. I literally was 1 of 3 people there. Next, I waited over 45 min for them to review two bags, half of the time they were chatting with one another. Then I noticed she was even fully reviewing some of my items, just skip through them. I kept browsing waiting for my name to be called so I can receive a summary of what was selected and if I am in agreement with the pricing/ selected items or just to let me know they completed the review. None of that happened. I went back to the counter after 45 min and asked if she can completed the review and she pointed to the wire shelf and that my bags were placed over there. On the bags was a sticky note with two dollar amounts. All my items were tossed and stuffed into the bag and she added another bag where she stuffed more of items because she didn't want to take the time to fold them up neatly. All my items were wrinkled. :-( I went to another resell store where I was treated kindly along with my clothes. Not ever going back! read more

Do NOT sell at this store: Came in for my first time, had over 4 huge bags of clothes. When the women starting going through my first bag I asked if I could go look around, I was looking for maybe 1 min! I came back to her saying they weren't going to take anything but thanks for trying us out. She said all my clothes were to much from " forever 21 and target" First of all how could you go through all 4 bags in less then a min??? And yes there were a few things from those stores. But half the bag were clothes I've never even wore shoes and clothes from Nordstrom's, Macy's and DSW ( would of notice if you took the time to go through the bags.) If you would of seen what they were taking from people before me, blows my mind! The workers are not friendly and feel like they judge you up and down deciding if they even want to look in your bags off your looks. Will never be back ! Very uncomfortable experience. read more

Just came back from selling at Crossroads, and I thought my experience tonight was particularly annoying and unprofessional. Walked in at 7:05, and Tashi was the only buyer on staff. She made an exaggerated point of telling me that there were two people ahead of me and that she couldn't guarantee she'd get to me, to which I just casually replied "ok," and waited. And waited. And waited some more, as she constantly bounced back and forth between buying extremely slowly while simultaneously buying for herself and running over to MaryAlice (the other cashier) to show her the things she was setting aside for herself. The slowness and inability to multitask were annoying, but it was the personal shopping and gloating that really came across as tacky, classless, and unprofessional. When I worked at GameStop and took items in trade, I had many moments where I'd do a dance inside when someone brought in a rare game with the case and manual, a collector's edition console, etc., but I never let it show, nor would I tell the customer outright that I was setting it aside for myself to buy it when they left. Tashi was the opposite, telling MaryAlice that certain items she was buying were "just what she'd been looking for" and would throw it under the counter. She bought a pair of Steve Madden booties I sold, and when she pulled them out of the bag she gasped loudly and said, "Oh my gosh," and then proceeded to ask me if they were expensive when I bought them. Um, yes? And you're not paying a fraction of what I did, nor are you paying me anywhere near what I paid, so what does it matter? She then bought a belt I was selling, again setting it aside, and telling MaryAlice it was "exactly" what they'd been talking about, and asked me where I got it. Honestly, the experience was similar to a vulture hovering over carrion. Also off putting was hearing their comments about it being "too good to be true" that the store was empty five minutes to closing and then grumbling when two girls walked in three minutes later. The snide remarks weren't limited to their customers, as they were also laughing derisively about their coworker (behind her back when she went to the back), who seemed relatively new compared to them, and the fact that she "wasn't on their level." I also didn't appreciate being made to wait even longer as Tashi would repeatedly stop looking through my items to give orders to the new girl that MaryAlice didn't need any help giving, would stare at the other girls as they were ringing like she was in a daze, and called another coworker and left me standing there as she asked her how the back room was looking. Seriously? It was also really nice how Tashi didn't even bother to finish putting my items back in my bag when she was done, and I had to finish packing one of them as she absent-mindedly pushed them away from her to talk to another customer. Customer service matters. Professionalism matters. And it's really a shame that these two women were more absorbed in their personal shopping than in buying and ringing quickly and efficiently and not making it apparent that the buying experience was partially fueled by personal investment. read more

Crossroads is honestly dope!! They have an awesome selection that I spent awhile perusing, and their prices are competitive- especially with all of the half off stuff. Some of the staff seemed kind of annoyed to have to be there and weren't very friendly, but it was also close to the end of the day so they might've just been tired. I walked away with several items and enjoyed the experience overall so I'd definitely return and shop here again! read more

Waited for almost 3 hours just for them to tell me that my brands were too "fast fashion". Brands at the store are cheap and low-quality. Cute items not accepted. Service was unreliable, condescending and extremely hostile. Do not waste your time or money interacting with this low-quality store. read more

This is a great place to get cash for your contemporary clothes you don't wear. If its too worn it won't make it here. I like that discipline to take only "like new" items. I wish they took suits and more formal wear. I'm still looking for that kind of consignment store. read more

This is the kind of store that makes you question the need to purchase outer wear new. If you are questioning whether to buy swim or underwear new then Yelp cannot help you. Crossroads Tradubg Co. is very serious about items being in good condition. The clerks tell you immediately what your garments are worth to them and pays immediately. Special about this location: Parking They tell you who will buy what they have rejected read more

My first visit to this location was a success! Both in terms of buying and selling. Location: there's a small parking lot adjacent to the store that they share with Nestle. Free for 30 minutes but I believe there's also street parking. The shop itself feels smaller than the others. Buying: I got great deals! Bought two men's shorts that were brand new with tags & they were Vans. Also bought a COACH backpack (the trendy kind)! Used store credit & paid the difference. Selling: they bought a good chunk of my items and the price was fair. It's standard but I definitely felt like thy were interested in trendy, different styles. Good experience! read more

See all

As I looked at my closet, I realized how much dead space I had. Half of these clothes I no longer wore. Half were still in season or from last season and I thought to myself - what better way to get rid of them then to sell them to Crossroads, so glad I did.. I am really digging the Oakland Crossroads location! No funky smells, super organized, great selection and you don't feel super cramped in there. The store is pretty huge, located right on College ave., plenty of parking, cute boutiques and restaurants nearby. I have been to other Crossroads, and the staff here is pretty awesome! The ladies up front made my selling experience comfortable and seamless. They will even take the time to explain why they will not take your items. It takes a few trials and errors to get the process down right. Use their website and walk around the store as a guide to get a better idea of what they take. They look for stuff that is in season, some of my summer items they suggested I hold onto until summer. Don't bank on the idea that you'll get a ton of cash for selling old clothes though. In any case, I felt what they offered me was pretty fair considering I no longer use the items anymore. I scored on a pair of brand new Jessica Simpson pumps for $22. Not bad eh'. Crossroads over Buffulo Exchange anytime.. read more

Staff is rude. Bethel took in my items that I brought into sell. It seemed like she didn't approve most of my items. On the second day I came back to pick up the remaining of my stuff, good thing she was off. Her colleague ended up taking three additional items and consigned my bag. I guess they are all trained differently. The vibe is offsetting, just close the doors and reopen when everyone is ready and happy to work. read more