Do yourself a favor and go to Buffalo Exchange instead. The male associate who went through my clothes to sell wasn't knowledgeable about any of the high-end clothing I brought in and passed on all of it because"he didn't recognize the brands." What a waste of time! I will not be returning. read more

Overall I would describe my experience as interesting. All the customer service reps were very nice and cordial. However when it came to selling clothes, I became a bit skeptical. They go through your items and don't tell you which ones they're buying. For example, I sold 430 dollar Persol sunglasses and have no idea what I got for them. They don't offer you a receipt nor do they offer you back the clothes they choose not to buy. The whole process just seemed a bit sketchy. Overall, I walked out with 100 dollars from about 50+ items of clothing. Mixed reviews, but if you're in need of some quick cash it's an okay place, just be prepared to walk out not knowing the whole story. read more

I get the men's section is small. Though that's not uncommon in secondhand shops. What is nice is it's almost all high end stuff. I got a great Burberry shirt in perfect condition for 20 bucks. Plus I saw another one for the same price that retailed over 150.00. So yeah the men's section is smaller though what they have is a decent amount of great gems if you know brands. One of the best in the ave if you are willing to spend some time hunting. read more

There's a lot of adorable clothes. Most things are reasonably priced. It's my favorite second hand clothing store in the U District.

Buying: Very good! They definitely have a good variety and the store is well organized. I have bought many things here over the years and have been very happy with the quality and price. Selling: Really poor. I realize this could be because my clothing isn't in mint condition and/or doesn't fit what they're buying at the time. That said, the current online specifications like "romantic" and "70s inspired" are vague. I have a blazer and a pair of jeans. So I called ahead to ask about it, and my conversation with the sales lady was circular and she didn't ever explain what "spring" meant. Really unimpressed with that kind of customer service. Repeating yourself and not asking whether you've addressed the question seems unprofessional to me. TLDR: Excellent for buying, poor for selling (customer service, selling policy) read more

Unfortunately I have a rather negative opinion of crossroads. Long story short, an ex roomate sold my clothing here and when I found some of my items and delivered my police report to the manager, I was still encouraged by the manager to BUY my own clothing back. seems a bit rediculous. read more

I enjoy shopping here, but buyers, you're better off selling on websites. I brought in a ton of stuff of good quality/ brands, IMO, and I was told they weren't interested in any of them, especially because of "wear and tear". Meanwhile, when I was browsing, I noticed a good-sized amount of items of pretty low quality but Crossroads probably took them because of the fat label branded on them. For instance, I saw multiple Lululemon leggings in ratty condition that obviously had a ton of wear and tear. I'm not a huge fan of the system, either, because they're basing off what to buy from a wide population of customers by the tastes of a limited number of employees. So, unless you have clothes from some hot trending brand with an obvious label, don't bother trying to sell here. read more

Frustrating selling process. I expected nothing more than bend-you-over pawn shop prices, but the whole process is just ridiculous. Block out 3 hours of your day for sure. I went in, gave them my clothing and information and they gave me a lanyard and said to wait for a text. The wait time for a text was 109 minutes. Once I finally got the text, I returned to the store and only then would the clerk look at my things. She said to come back in 15 more minutes for my offer. 15 minutes later and they accepted only 3 out of about 30 items. This, as well as pennies on the dollar for my items was expected. Once I found next to nothing in my size, I settled on two pair of socks and a belt, priced at full retail. I asked the clerk if she could match my price with the trade in price she gave me and she said yes, only to ask me for the difference when she was done ringing it up. $44 for two pair of socks and a faux leather belt. This trip cost me 3 hours of my day, almost all of my patience, and $7 in parking. Better off donating and taking the tax credit. read more

I sold here. For me, it was too long of a wait and the girls behind the counter were unfocused and chatty. The system for selling seemed unorganized. Like most shops, they didn't take much , but I have had better, more timely and more organized experiences at Buffalo Exchange down the street. read more

My go to for selling my crazy amounts of clothes. I have come here often enough to know what this store buys and the staff here is super friendly. I love their Free People section and the general wait for when I sell is usually within the hour. I wish there was free parking, but it's worth coming out here. Whenever I sell I usually get atleast $100 in cash. read more

Don't quote a 45 min wait time to sell and make me sit there for an hour and 25 min while you casually walk around the store and chat w employees. Horribly disrespectful to customers. Hate this location. Clothes are ratty too. Bought several things that have had holes in them. read more

decent prices and I like how everything is sorted by color. lots of "cool kids" working here so you may experience some attitude but just remember they're the ones working at a used clothing store. read more

I live in the U-district, one star max for the convenient location. Staff peeps in this store are incredibly rude. I went in there one time with a full bag of designer clothes - Joies, Theory, Tory Burch ect. some even with tag still attached. After taking a look at the items, they only take the cheaper stuff like Forever 21 or H&M. and gave me $10.50 for a AX dress that has a price tag of $118 still attached! No thank you, I ended up keeping the dress.. Another time, I was paying for a Theory top and I said to my friend next to me: "wow this top is $35, a bit pricier than the rest of the stuff:. The cashier goes: well it's a theory top, you know..." Ok, the third time I went in there was when I found a pair of shoes I like and put it on hold so that I can come back the next day with stuff to trade. I came back on day 2 at around 7:30pm, and the cashier told me that they are not taking any sale at that time because the store was closing in 30 mins. I was fine with that and politely told them I will come back the next day and ask if I can extend the hold on the shoes for one more day. They said "no problem" . So on day 3 I went back early in the morning with the bag of clothes ready for the trade. I was stunned to find out the shoes was on hold for someone else! Well, they explain that while the shoes was hold, another person can put a second hold on it - well, I was not told about the second hold when I ask for the extension! I would have gotten the shoes I was told. Clearly their mistake and didn't even apologize! I later learned that the shoes was on hold for an sale associate! wow, now that's not only bad customer service, but bad business! I have never have a good experience at Crossroads Trading. I don't go there any more. Buffalo Exchange just down the street is just as close but far more friendly staffs. read more

After working in the clothing industry and seeing the dark side of fast fashion, I vowed to become a more educated shopper and purchase most of my clothing used and via consignment. Sometimes it's difficult to find exactly what you're looking for in a jumble of stuff thrown together and even worse, stained, smelly, dirty and out of style items. However, I rarely come across those types of clothes and shoes at Crossroads in the U District. I have been to various Plato's locations, Buffalo Exchange and etc, and have been minimally impressed with their selection and over all theme of what they buy/sell. I feel like Crossroads has an eye for more expensive and newer items, which makes it easier for me to find things I can keep for a while and avoid having to buy new items coming straight from the factories. I think it really depends on how you like to dress and what you consider stylish, but this location is my favorite so far in the greater Seattle area. read more

This is always a nice place to stop by when shopping, but I don't find myself discovering many "steals" since much of the clothing can be bought at Target, Old Navy, etc. The prices are great though so it's worth a look every now and then. read more

The employees are pretty friendly (for the most part), the shirts are organized and color coded. Their selection is meh... Not too much stuff and their wait if you want to sell anything is fairly long. I didn't like the fact that they'd crossed out my name while I was in the dressing room, yet went through my stuff, decided what they wanted to sell before asking me, and then took those shirts away. I was thoroughly confused when I came back to the counter. I explained to them that I was unsure about one of the shirts they took out (I didn't know if I wanted to sell it for so cheap). The girl gave me an attitude and told me I couldn't take it back once it was sold, even though she knew I wasn't present when they took my sh*t. When I told her that I thought they'd wait until I was there before jacking me, she told me curtly, "we DID call your name." That rubbed me the wrong way, to say the least. Luckily, the chatty dude from California (?) smoothed things over and apologized. The should ditch the girl with the chip on her shoulder. Maybe she needs to go work in the back room. I ended up selling a shirt and buying one from them but I doubt I'll go back. Their prices aren't great for what they have to offer. read more

I've been to multiple Crossroads in Seattle and always manage to find something. The U District location is VERY organized, clean, and has a wide selection of reasonably priced items (all in good condition). Although this shop falls under the 'thrift store' category, there are also new items available for purchase. The new items are more obviously more expensive, but it seems like the new clothing was carefully selected. read more

I don't always like their music selection and sometimes I find the staff's attitude annoying, but the fact is that (for me) this is the best place around to buy used clothes. The prices aren't super low, but the quality is quite high. Buffalo Exchange has a larger and more eclectic selection, but I am always much more successful at finding clothes that I like at Crossroads (especially per time spent looking). read more

This is a great consignment shop. With tons of variety, good brands, and reasonable prices. Its much bigger than the others I have been to, so prepare to spend a lot of time going through the racks. read more

Love this store. What is greater than green shopping????? They have great prices for name brands, I've seen True Religions there for only $50! They have everything from Burberry to Betsey Johnson and all the in between. They must have good buyers. They aren't so great for selling your clothes, you don't get much, but if your buying you get great deals. I do most my shopping here and do it at least once a week. The only thing that sucks about this kind of place is when you find something you really want you can't ask for it in a different size... read more

Helpful staff and a great variety of cool clothes. I generally don't enjoy shopping, but I enjoy looking through CROSSROADS' selection and almost always walk away with something 'new' for an excellent price. read more

Crossroads is a fun and convenient place to buy average quality clothing and accessories, if you are not too fussy about condition. It looks like hoardes of UW sorority girls bring their castoffs in here and...one chick's castoffs are my adolescent daughter's treasures. She loves it here (or used to...she's fickle) The stuff sold here reflects the taste of the buyers who are all in their 20s and look like they are used to dressing well on a budget. However, if you are looking to sell your stuff, don't expect to get top dollar--Crossroads buys low and sells low--that is what makes it fun to SHOP here! If you are a seller and feel that the price offered is too low, ask the buyer if you can consign your item. I've sold two pairs of boots on consignment at Crossroads-- for five times the price that the buyer was willing to pay when I brought them in. Crossroads keeps half when the item is sold on consignment but I was still much better off consigning. I like that they give you the option of donating to a charity at the counter rather than getting a shopping bag. read more

this one's a great location. friendly, non pretentious staff and nice selection of clothes. you can find amazing deals on higher end brands if you frequent enough. the staff is sweet and accommodating enough. the selling process is pretty simple. they take in gently used clothing and want it to be in current trend. you're not going to get anywhere near the amount you originally paid, but if you're getting rid of it anyway any cash/trade can help. it's 35% cash and 50% in store credit of what they take in. if you bring in just a few high trendy "IN" items you can walk away easily with $40+ in cash. and by "IN" items i mean what's currently out in dept stores, in boutiques, and in great condition. they buy for the season, but they're pretty good about letting you know the entire process while they're doing your buy. the buyers here are pretty knowledgeable about brands and knowing the customer base and how well certain items will sell. the wait time is an approximation, so add in a few extra just for your own sake. it's the u-district so park at your own risk. i can also say this crossroads has a quaint boutique feel and not overly packed. as someone who also shops at the broadway location i see a clear difference between the two. this location just has a better, more positive atmosphere. along with nicer staff. read more

I had the worst retail experience at this store today. I have been a long time customer and they know that I have an ebay business. I sold them 150.00 worth of clothes and was given the option to take a 75.00 credit towards a purchase. While I was waiting to sell I picked out a few things to purchase. When I went to purchase my items, the store manager interrupted the transaction to tell me that as someone who had a history of reselling their items that they could limit my purchases. I found a Tory Burch bag for 27.50 that was relatively new to the store. She said that the item needed to be on the shelf for 2 weeks for someone with a resell business to be allowed to purchase it. I receive no discounts or even tax exempt status. I am a full on retail customer. In othe words, they underpriced it and wanted to deny me the right to buy it so that they could reprice it and sell it for more. I have owned retail stores in the past and know that a pricing mistake falls on the shoulders of the store and not the buyer. They lost a good customer and hopefully more than one if you agree with me that this kind of practice cannot be rewarded with future business read more

Friendly staff, and understanding when I was trying on a pair of pants today that were a little to big for me but fit pretty well otherwise than the waist. I think this location had a good selection of things and I like it over here over the broadway location. The staff seemed more nice and less snobby. There not my number one place to shop for used clothing but its neat to probably look in once a month or so when I'm wanting something. I have to admit I didn't expect to see the pants I wanted there and they happened to have one. I'd say there was a good selection of jeans but not a lot of mens clothes, guys may want to check out the good will store up the street if they can't find what they wanted here. But overall I walked away happy from this location and wasn't able to anytime I had visited the broadway location on caphill. Agree that the store is well organized and labeled items, friendly staff, and not to pricey plus clean and not cramped. read more

I bought a purse at the U district Crossroads this week (Monday), and one day later (Tuesday) the magnetic button that clasps the purse closed ripped off (an Italian leather purse, and the thing came off as easy as dead skin from a peeling sunburn). I went in for an exchange (Thursday), and the store manager told me they couldn't do anything about it, especially with no receipt. I was polite; she was polite. But then I found the receipt the next day (today, Friday) and called to see if I could come in and exchange the purse. Again, they said they couldn't do anything. "That's the risk you take with buying second-hand products." I get that, but do you not even stand behind your products for a weeks wear? If I buy something there, I run the risk of having it fall apart within 24 hours? Why give me a receipt in the first place? And why tell me that without a receipt, I couldn't exchange it, only to revoke that condition when the receipt is found? Again, this was all a polite exchange, the purse was only 10 dollars, but I might as well have set that money on fire. Which is kind of what I feel like happened. I feel cheated (and lied to, no less) as, like most people, I work hard for my money, and the best they were willing to do after selling me a defunct product was offer a 10% coupon. I understand it isn't REI with its overcompensating return policy, but I'm still shocked that I wasn't even allowed an exchange with a receipt having not owned the product for two days before it ripped. I won't be back. I don't trust the goods, I don't trust the management, and their exchange policy is rigid to the point of being completely unfair. read more