Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Great company very quick response and knowledgeable. As a first time home buyer it's a great…read morefeeling finding quality service.

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

Had new porch lights installed. Very efficient and done with in 45 minutes. Had to take old off…read more Will defiantly recommend!

Our home was built in 1904 with many old plumbing updates. Service was for a leaky hose bib that…read morewas not installed properly or to code 4-5 years ago by another service and an old toilet (pull-chain) broken shutoff valve. Michael and Son had an opening a few hours after my call and fixed both items the same day. I've used Michael and Son previously to install an upstairs laundry room (electrical and plumbing) and was please. Mario was great and was very informative about plumbing issues for this old house...will use again for all my plumbing (and electrical needs).

Jackson was fine, he arrived promptly, completed the work that I needed, and seemed knowledgeable…read more However, I am a bit put off by the new phone communication system the company uses now. Previously, the techs called with a cellphone and I (and I assume all other customers) could contact the tech coming out directly. Now a cumbersome and time-consuming system is in place, and the customer has to go through all the button pushing to talk to customer service in Charlotte, relay all the info in question to a different person every time if more than a single question needs answering. Michael & Son, a company I've used for YEARS, had always seemed family owned. Not anymore. The business model appears to have changed and not for the better.

Mixed Experience with A/C Installation - You Get What You Pay For…read more Do not expect any kind of follow-up after they install your new A/C system. I had to reach out myself and send pictures to report visible issues from the installation that clearly wouldn't pass inspection. I also raised concerns about the new unit short cycling due to the existing zone system. I was told the technician coming to address the install problems had experience with zone systems. While the service installer who arrived did spend several hours correcting the initial mistakes--and did a great job--he admitted he had no knowledge of zone systems. Since that visit, I haven't heard from anyone at the company. If you're looking for the lowest price, they might be worth considering. But as I learned, sometimes you get what you pay for. Brian H.

Great experience with Webb from the estimate to the repair. Knowledgeable technicians who do the…read morejob right. Replaced zone HVAC dampers house is noticeably more comfortable. great work thanks guys. Oh absolutely everyone I h contact with in the office were a joy to work with, a big thank you to Abbey. Going forward they will be my go to HVAC providers.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

Surprised to see some of the lower reviews. I have used these guys for my electrical and plumbing…read moreevents. These guys were life-savers when my former electrician could not provide me the timely service we needed. I like their follow-up. They keep me in the loop. Ideal team to have on your phone. Suggest their service plan. Has saved us money.

Arnold Jones Heating and AIr was the company that responded to a call (on Wednesday) my mother made…read moreto the landlord of the property her and my father rent. They were very prompt in getting to their house after the issue was reported and the technician was friendly. Here is the problem: The reported problem was simply an out pilot light. 2 hours and almost $550.00 later, the pilot light had been relit. So the original complaint had been they had no hot water... after relighting the pilot light the technician did not even check to see if the problem had been fixed (it had not) still no hot water. the following day my parents had to have plumbers install a new water heater which did fix the initial hot water issue. How does something as simple as relighting a pilot light and cleaning out the grate behind & around said pilot light add up to almost $600.00? everything i found said electricians typically charge $50-100 per hour. this was a wednesday, it was not after hours or any extenuating circumstance i would think called for "special rates". both of my parents are on a fixed income and now have to come up with this outrageous amount of money because the technician claimed the light went out due to dust from not being cleaned out. again if that was the case then why wouild it be back out today?

Arnold Jones installed my brand new furnace and my brand new air-conditioning system they gave me…read moregreat prices and prompt attention when there was an issue with the furnace after it got up and running. They were professional and friendly and I would highly recommend them to anyone looking for hvac services

Davis heating and air repaired my air conditioner today after failed attempts from a different…read morelocal company. The previous company showed up replaced the part they deemed to be defective and left after payment. The technician from Davis heating and air replaced additional parts the other company didn't even check, and stayed until he got my unit running perfect and at a price that was a little less than my quote due to their honesty about needing less refrigerant than was initially quoted. I purchased a maintenance plan from them to take care of my unit moving forward.They will be my only call for future needs.

Very disappointed with the lack of customer service with Davis Heating & Air. We called them for…read morean a/c unit not working...they came out on a Monday and "cleared the clogged drain." Then had to come out three days later for the SAME a/c unit for the SAME problem...however this time, they flushed the clogged drain and it fixed the problem. I am not disputing the service as the tech was very nice on the second call...I am disputing the cost of the service for the SAME issue for the SAME unit...their A/R clerk and owner of the company fought me on the price even when I was willing to split the $110 bill in half so I guess they needed the money more than they were willing to make a long time customer happy.

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici