I have been doing business with the warm hearth fireside store for well over 15 years. Debbie…read moreprovides amazing customer service and is so knowledgeable and helpful. In the past, I have purchased beautiful fireplace tools, screens, gas log sets and equipment for not only my indoor fireplaces but outdoor ones as well. I recently needed to replace my fireplace surround, and Debbie put me in touch with an independent contractor who installed the finished product. It turned out great, except after a few uses. I noticed there was some paint damage to the powder coating. Because it's under warranty, Debbie has been so helpful & has served as the conduit with the company who made this custom surround and has arranged for it to be uninstalled and sent back so the paint can be repaired at no cost to me. This is amazing! I cannot recommend this business highly enough. They will meet any and all fireplace needs, as well as grilling & BBQ equipment. Such a gem to have in La Mesa.

Very satisfied with the cast iron stove I purchased from the Las Mesa store. Carla was kind,…read moreinformative, and professional.

Kyle has now provided inspections for both our new home and our old home. Both times he provided…read moresuperior service - he helped educate us on the kind of chimneys we have and what to monitor for, as well as the conditions of our logs. He checked for gas leaks around the fireplace with a simple sensor that would beep irregularly if gas was detected. He also took helpful photos of any problematic areas so we could see it for ourselves and keep for our records. And a bonus, while we were chatting he gently swept and reorganized our fireplace so make it look so tidy! Definitely no upsell during any of this. Just a kind and competent human being trying to make this world a safer place. THANK YOU SO MUCH SWEDE!

Hands down, the absolute BEST customer service. I spoke with and also met Kyle in person. He is…read moreVERY knowledgeable about chimneys, work to be done and things to look out for. He knew, before even coming out to the property what type of chimney the property had and why it was failing. When he came out, it only confirmed what he knew. I will be using Swede Chimney for all of my chimney needs and will continue to refer them to clients. Thank you very much for your attention to detail, for taking the time to discuss the issues and for your thorough inspection. FIVE STARS!

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

Our washing machine was having issues, and Vlad responded right away on a Saturday. He was able to…read moreget a technician to our house that same afternoon, which we really appreciated. Vlad was knowledgeable, transparent about repair costs, and took the time to explain our options. In the end, we decided it made more sense to replace the machine rather than repair it. He even recommended a replacement model that we ended up purchasing (he really should have affiliate links!). We had a great experience working with Vlad and his team and wouldn't hesitate to call them again the next time we need appliance repair help. Highly recommend.

Our contractor used them for the installation of our Mahm fireplace. They were in and out in no…read moretime and were conscientious of keeping the dust down to a minimum. John the Owner came out the day before to make sure his guys would have everything they needed. Couldn't be happier.

Pesky gas line issue with my fireplace. Farrell's knew exactly what was wrong and quickly fixed the…read moreproblem. Courteous, prompt and fair pricing. Prior to calling Farrell's, I had 2 contractors look at my fireplace. Neither knew what was wrong or how to go about fixing the issue. Will go straight to Farrell's for any future fireplace needs, including a rebuild. A+++

Jim, Authentic Fireplaces,, came recommended for quality and did not disappoint. We had our 1911…read morefireplace restored last week. Brandon was first to arrive to set up his bubble. Wow I had no idea how that would be accomplished. Very cool. No dust or debris left behind. He truly is a master of his craft. Setting up, demoing and reconstructing our fireplace. The whole crew was very professional and respectful. We are so happy with the results and can't wait to have a fire Wanted to mention, patience is a virtue with this company. They're extremely busy and scheduling about 8-10 weeks out, but once you're on the schedule, it's worth the wait. Thank you.

Jim is a master of his craft. He is the most professional contractor I have ever worked with. His…read moreknowledge is extensive. If you are patient with him communication style, rest assured he and his crew will give you the attention you deserve when it comes time for them to work on your chimney or fireplace. Exceptional quality and attention to detail at every step of the way.

Great experience with Innovation Gas Fireplace. I called this morning because I needed someone to…read morecheck a gas fireplace in a rental property and was worried it might not even be working since I hadn't looked at it in years. They were able to schedule a technician (Shawn) to come out within about 3 hours, which was incredibly helpful. Shawn arrived on time and was very kind and professional. He carefully inspected everything, explained what was going on with the fireplace, and ended up reinstalling a new remote and receiver to replace the broken one. He also took the time to walk me through how the system works and what I should do going forward to maintain it, which I really appreciated since I had zero experience with this unit. Overall it was fast, professional service and a huge relief to get the fireplace working again. Highly recommend!

I had been searching for someone to make my gas fireplace more user friendly…read more Called IGF and was instantly given a couple great options that could work for me. I chose the remote on and off- which is so easy! I highly recommend it if you have fear of lighting a fire like me. Emailed them photos of my fireplace and a couple weeks later I'm a happy customer. They got my taken care of quickly and within my schedule. I appreciate that they're a local family business too. Highly recommend them for expertise and professionalism. Will now be calling them out annually to keep our fireplace tuned up. Thanks guys!

We loved working with Paul on our fireplace remodel. He was so helpful through the entire process…read moreand helped bring our vision of using decorative ceramic tile into reality. He is clearly very talented with masonry as he was able to pull off this complicated job flawlessly - all in one day. He also does a superb job of keeping the work area sectioned off from the rest of the house. Would highly recommend to anyone looking to spruce up their fireplace.

We met Paul Walker about a month ago when he began to work on our poor condemned chimney. He is a…read moreconsummate professional and five star contractor. His right hand man Hector is no less than an artist and Ricky was friendly, helpful, and productive. They left an immaculate worksite and also saved a trumpet vine by folding it back instead of cutting it, which I had given them permission to do. Wow. I won't go through the technical details, as a review below me has done a splendid job. What I will say is that the one and two star reviews below are obviously personality issues and have nothing to do with the quality of this high performing contractor. Please ignore them: they are silly. Paul also recommended an outstanding roofer and subsequently a plasterer, both superb. All five star all the time. I can't say enough. Paul saved us so much time and so many hassles, because here we are, new to San Diego, trying to fix up a house that was left in way worse shape than we were led to believe (Who takes advantage of Covid 19? I know! Carla Coshaw, realtor). He is, simply put, our hero.

Purchased beautiful gas logs from Farrell's. They ordered them and installed them. They look…read moregreat!! Good value, good customer service . I am a satisfied customer.

Tom was so kind and helpful. He knew exactly what was wrong and advised us of the best solution…read more Our fireplace now works great and is beautiful! We highly recommend Farrell's Fireside!